Global Golf
Reviews & Experiences
Reviews for Global Golf show recurring issues with customer service responsiveness, return handling and occasional shipping problems. Multiple customers reported receiving items that did not match the advertised condition, while others received good or near-mint used clubs at reduced prices. If you consider buying from Global Golf, review the item grading carefully, save photos on arrival, and confirm return and refund terms before purchase. For international orders, several buyers noted successful deliveries when communication was proactive—verify shipping options and tracking methods in advance.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2021 – Feb 2026).
What reviewers often mention
Service quality
Most reviews report negative customer service experiences: rude or unhelpful staff, long delays obtaining refunds, and inconsistent policy application; a few note helpful reps.
Value for money
Several buyers report condition mismatches or damaged clubs making purchases poor value; a minority received like-new clubs at reduced prices.
User experience
Frequent complaints about shipping delays, tracking issues and cancellation or return process problems; some customers experienced smooth international delivery.
Product quality
Many reviewers describe items arriving in worse condition than advertised (damage, rust, misrepresentation); others received items in very good or near-mint condition.
Communication
Customers often report slow or unresponsive replies, conflicting information across contacts, and difficulty reaching resolution; a few international orders were handled with clear updates.
Overall experience
Most reviewers describe negative end-to-end experiences (service, returns, shipping, product condition); a smaller group reports satisfactory purchases and helpful support.
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Wrong-handed wedges were sent and one ordered wedge is still missing.
“I ordered a new 56 & 60 degree Calloway wedge RH and received LH.”
Wrong-handed wedges were sent and one ordered wedge is still missing.
“I ordered a new 56 & 60 degree Calloway wedge RH and received LH.”
Customer service quickly resolved an issue and was satisfactory.
“Excellent customer service.”
Customer service quickly resolved an issue and was satisfactory.
“Excellent customer service.”
Advertised sale price accepted but the card was charged full retail.
“They charged my credit card the full retail price which was much higer.”
Advertised sale price accepted but the card was charged full retail.
“They charged my credit card the full retail price which was much higer.”
GlobalGolf promptly refunded after FedEx lost the package.
“Within an hour they replied to my email, apologized on behalf of Fed Ex and refunded my money.”
GlobalGolf promptly refunded after FedEx lost the package.
“Within an hour they replied to my email, apologized on behalf of Fed Ex and refunded my money.”
Canadian customers experienced incorrect USD pricing and incomplete refunds.
“Refunds are never full, they "mistakenly" use the USD prices”
Canadian customers experienced incorrect USD pricing and incomplete refunds.
“Refunds are never full, they "mistakenly" use the USD prices”
Reviewer accuses the company of dishonesty and unethical behavior.
“These people are liars and crooks, they would screw their own mothers out of a dollar.”
Driver arrived damaged and service was poor during refund process.
“club arrived with a damaged head and crack in the shaft”
Iron set arrived in poor condition and customer service was dismissive.
““Very good” iron set came in poor condition.”
Order delayed for over two weeks and GlobalGolf did not help.
“I personally will never use Global Golf again because of their terrible customer service”
Driver arrived damaged with holes in the face, very disappointing.
“mine showed up with like two holes screwed into the face.....”
Seller used USPS to an undeliverable address and didn't respond.
“Contacted the seller twice with no reply.”
Club not delivered on time and customer service offered no help.
“GlobalGolf could care less that this happen and offered nothing.”
Reviewer warns that returns are not refunded by the company.
“Don't even try to return an item, you'll never get a refund.”
Company refused a cash refund and only offered an exchange.
“They would only exchange and kept my money.”
Reviewer says they were ripped off and customer service is poor.
“Ripped me off place blows customer service sucks”
Purchased misrepresented club and must deal with the return hassle.
“They advertised a ladies Cleveland Satin Wedge in very good condition for $90.”
Inconsistent cancellation: first denied, later canceled and refunded.
“Two days later they say it’s been cancelled and refunded”
Return policy now issues store credit for used clubs, not cash.
“you only get store credit back on used clubs”
Order shipped to an old address and customer service failed to help.
“Instead of shipping to my address in Wyoming, they shipped it to an address in Maryland”
Ordered used clubs in very good condition at significant savings.
“These are 2023 clubs and I paid 1/3 of new price.”
Received a near-mint driver despite ordering 'very good' condition.
“Ordered a "very good" condition driver, and received a borderline-mint condition one.”
Customer service quickly resolved gift card issues, very helpful.
“helpful and informed representative who helped solve our problems immediately.”
Customer service was rude and talked over the caller.
“The people are very rude and they talk over you.”
Received very rusty wedge despite paying $129.
“I received very rusty iron.”
Company promptly communicated and delivered the order to South Africa.
“My Taylor made driver arrive in South Africa on time and in excellent condition.”
Where do I begin... You ship me the wrong product and it's listed wrong on the website. You refuse to believe me and send me a guide that relates to an older product which goes to show how much care is put in. Then I call another time to discuss this further and was told I had to pay a restocking fee when I was promised I did not have to and was once told again I was incorrect about the product not being listed correctly. Called a fourth time once they shipped the wrong product once again by sending me someone else's order. I still have yet to receive my refund. F You GlobalGolf.
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
About Global Golf
Global Golf is an online retailer for golf equipment, offering listings for new and pre-owned clubs, accessories and international shipping. Shoppers commonly search Global Golf for used golf clubs, condition grading and inventory of specific club models; if you research sellers, check product condition notes, shipping options and the retailer’s stated return policy before purchasing.