Customers describe quick refunds and responsive agents in certain situations, such as lost shipments and gift-card issues. Several buyers say clubs arrived damaged or not as described. Many reviews mention billing errors, partial refunds, and orders shipped to the wrong address. Negative accounts often cite communication lapses and denial of cash refunds.
Examples from available reviews (Dec 2021 – Mar 2026).
GlobalGolf promptly refunded after FedEx lost the package.
“Within an hour they replied to my email, apologized on behalf of Fed Ex and refunded my money.”
Customer service quickly resolved an issue and was satisfactory.
“Excellent customer service.”
Iron set arrived in poor condition and customer service was dismissive.
““Very good” iron set came in poor condition.”
Advertised sale price accepted but the card was charged full retail.
“They charged my credit card the full retail price which was much higer.”
Service ranges from immediate refunds after a carrier loss to help fixing gift-card problems. Many reviewers describe representatives as rude or dismissive and say cash refunds were denied in favor of exchanges. Shipping errors and lack of help come up repeatedly in negative reviews.
Some customers say they were charged full retail during advertised sales and that international refunds were calculated using U.S. pricing. Some reviewers report that returns for used clubs ended in store credit rather than cash. Others say they saved money by buying recent-model used clubs.
Some orders went to the wrong address or sat delayed for weeks without a fix. A smaller set of customers reports smooth international delivery and quick email replies. Multiple accounts mention unanswered messages and inconsistent handling of cancellations.
Several reviewers report damaged or misrepresented items, including cracked shafts, holes in club faces, rust, and clubs with the wrong handedness. Some say the condition was worse than advertised and they had to return the item. A smaller group received clubs in better-than-described shape, including near-mint drivers.
Some customers mention fast, apologetic replies and clear follow-up after shipping-carrier issues. Others report repeated messages with no response and poor phone support. Uneven communication often shows up alongside unresolved refunds and shipping problems.
Experiences vary widely, mixing a few strong one-off fixes with frequent service breakdowns. Common complaints include refunds that never arrive, billing mistakes, and damaged or incorrect items. Positive reviews highlight isolated cases of fast refunds and helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Wrong-handed wedges were sent and one ordered wedge is still missing.
“I ordered a new 56 & 60 degree Calloway wedge RH and received LH.”
Wrong-handed wedges were sent and one ordered wedge is still missing.
“I ordered a new 56 & 60 degree Calloway wedge RH and received LH.”
Customer service quickly resolved an issue and was satisfactory.
“Excellent customer service.”
Customer service quickly resolved an issue and was satisfactory.
“Excellent customer service.”
Advertised sale price accepted but the card was charged full retail.
“They charged my credit card the full retail price which was much higer.”
Advertised sale price accepted but the card was charged full retail.
“They charged my credit card the full retail price which was much higer.”
GlobalGolf promptly refunded after FedEx lost the package.
“Within an hour they replied to my email, apologized on behalf of Fed Ex and refunded my money.”
GlobalGolf promptly refunded after FedEx lost the package.
“Within an hour they replied to my email, apologized on behalf of Fed Ex and refunded my money.”
Canadian customers experienced incorrect USD pricing and incomplete refunds.
“Refunds are never full, they "mistakenly" use the USD prices”
Canadian customers experienced incorrect USD pricing and incomplete refunds.
“Refunds are never full, they "mistakenly" use the USD prices”
Reviewer accuses the company of dishonesty and unethical behavior.
“These people are liars and crooks, they would screw their own mothers out of a dollar.”
Driver arrived damaged and service was poor during refund process.
“club arrived with a damaged head and crack in the shaft”
Iron set arrived in poor condition and customer service was dismissive.
““Very good” iron set came in poor condition.”
Order delayed for over two weeks and GlobalGolf did not help.
“I personally will never use Global Golf again because of their terrible customer service”
Driver arrived damaged with holes in the face, very disappointing.
“mine showed up with like two holes screwed into the face.....”
Seller used USPS to an undeliverable address and didn't respond.
“Contacted the seller twice with no reply.”
Club not delivered on time and customer service offered no help.
“GlobalGolf could care less that this happen and offered nothing.”
Reviewer warns that returns are not refunded by the company.
“Don't even try to return an item, you'll never get a refund.”
Company refused a cash refund and only offered an exchange.
“They would only exchange and kept my money.”
Reviewer says they were ripped off and customer service is poor.
“Ripped me off place blows customer service sucks”
Purchased misrepresented club and must deal with the return hassle.
“They advertised a ladies Cleveland Satin Wedge in very good condition for $90.”
Inconsistent cancellation: first denied, later canceled and refunded.
“Two days later they say it’s been cancelled and refunded”
Return policy now issues store credit for used clubs, not cash.
“you only get store credit back on used clubs”
Order shipped to an old address and customer service failed to help.
“Instead of shipping to my address in Wyoming, they shipped it to an address in Maryland”
Ordered used clubs in very good condition at significant savings.
“These are 2023 clubs and I paid 1/3 of new price.”
Received a near-mint driver despite ordering 'very good' condition.
“Ordered a "very good" condition driver, and received a borderline-mint condition one.”
Customer service quickly resolved gift card issues, very helpful.
“helpful and informed representative who helped solve our problems immediately.”
Customer service was rude and talked over the caller.
“The people are very rude and they talk over you.”
Received very rusty wedge despite paying $129.
“I received very rusty iron.”
Company promptly communicated and delivered the order to South Africa.
“My Taylor made driver arrive in South Africa on time and in excellent condition.”
Where do I begin... You ship me the wrong product and it's listed wrong on the website. You refuse to believe me and send me a guide that relates to an older product which goes to show how much care is put in. Then I call another time to discuss this further and was told I had to pay a restocking fee when I was promised I did not have to and was once told again I was incorrect about the product not being listed correctly. Called a fourth time once they shipped the wrong product once again by sending me someone else's order. I still have yet to receive my refund. F You GlobalGolf.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Global Golf runs an online store for golf equipment. It sells new and used clubs, including drivers, irons, wedges, and putters, along with accessories such as bags and balls. Listings show condition grades and details like loft and handedness. The company ships within the U.S. and internationally and takes major payment methods. Customers handle service questions and returns through the website and support channels.