Reviews Analyzed
21
We Collect & Analyze Reviews
Global Golf
Experiences & Reviews
Global Golf is an online retailer for golf equipment, offering listings for new and pre-owned clubs, accessories and international shipping. Shoppers commonly search Global Golf for used golf clubs, condition grading and inventory of specific club models; if you research sellers, check product condition notes, shipping options and the retailer’s stated return policy before purchasing.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
17d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviews report negative customer service experiences: rude or unhelpful staff, long delays obtaining refunds, and inconsistent policy application; a few note helpful reps.
Share of mentions
Weak
21%
💰
Value for money
Several buyers report condition mismatches or damaged clubs making purchases poor value; a minority received like-new clubs at reduced prices.
Share of mentions
Weak
9%
⚡
User experience
Frequent complaints about shipping delays, tracking issues and cancellation or return process problems; some customers experienced smooth international delivery.
Share of mentions
Weak
10%
🔧
Product quality
Many reviewers describe items arriving in worse condition than advertised (damage, rust, misrepresentation); others received items in very good or near-mint condition.
Share of mentions
Weak
13%
📞
Communication
Customers often report slow or unresponsive replies, conflicting information across contacts, and difficulty reaching resolution; a few international orders were handled with clear updates.
Share of mentions
Weak
21%
⭐
Overall experience
Most reviewers describe negative end-to-end experiences (service, returns, shipping, product condition); a smaller group reports satisfactory purchases and helpful support.
Share of mentions
Weak
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
No featured reviews available yet.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
P
Phil Evans
trustpilot.com
Oct 01, 2025
CROOKS
These people are liars and crooks, they wou...
R
Ravi Amin
trustpilot.com
Oct 01, 2025
Do not use Global Golf
I ordered a used Driver through global golf with condition as 'Value'. The website defines these clubs as in 100% playable condition. However, the clu...
B
Brandon Conover
trustpilot.com
Oct 01, 2025
I’d suggest people shop anywhere but Global Golf
I’d suggest people shop anywhere but global gold based on my experience. “Very good” iron set came in poor condition. Customer service was dismissive...
R
Robert Schwartz
trustpilot.com
Oct 01, 2025
17-day delivery time with no help from GlobalGolf…
I ordered some used irons and got them quickly. Then I ordered a matching used driver on 8/9/25. It took 2 days for this to get to FedEx in Raleigh NC...
R
Randy T.
trustpilot.com
Oct 01, 2025
I just paid 200 dollars for a driver…
I just paid 200 dollars for a driver that my friend uses and mine showed up with like two holes screwed into...
S
Sheldon Linn
trustpilot.com
Oct 01, 2025
Ordered an item through ebay
Ordered an item through ebay. They decided to cheap out and sent the item through USPS. My address is not a usable address according to USPS even thou...
C
Cheryl
trustpilot.com
Oct 01, 2025
They are horrible
They are horrible. I ordered a very nice refurbished wood on Jul 9th and was promised a delivery date of July 14th for a tournament I was playing in....
M
Max Klein
trustpilot.com
Oct 01, 2025
Don't even try to return an item
Don't even try to return an it...
L
Lonnie Clolinger
trustpilot.com
Oct 01, 2025
No refunds Run for your life
They sent me a used club and I don’t agree with the order and description of the value. They would only exchange and kept my money. The retur...
R
Richard King
trustpilot.com
Oct 01, 2025
Ripped me off place blows customer…
Ripped me off place blow...
P
Pj Coffman
trustpilot.com
Oct 01, 2025
Sold me trash
They advertised a ladies Cleveland Satin Wedge in very good condition for $90. I wish I could include a picture of this club, it's trash. For $20 I ca...
S
Scott
trustpilot.com
Oct 01, 2025
Placed an order and tried to cancel it
Placed an order and tried to cancel it. They said the next day it’s not possible to cancel so I made arrangements to make...
D
Davin I
trustpilot.com
Oct 01, 2025
Return policy sucks now - buyer beware
Used to be my favorite place to buy used clubs but evidently they changed their return policy so now you only get store credit back on used clubs whic...
R
Robert Manley
trustpilot.com
Oct 01, 2025
Worst customer support ever
Worst customer support ever. I ordered a club from GlobalGolf. When it shipped, I noticed that the shipping address was wrong. Instead of shipping to...
E
Eddie English
trustpilot.com
Oct 01, 2025
First place to go for used clubs.
Recently ordered a Stealth 2 5 wood and a Stealth 2 hybrid in very good condition. They looked new. These are 2023 clubs and I paid 1/3 of new price....
J
Jon H.
trustpilot.com
Oct 01, 2025
Ordered a "very good" condition driver
Ordered a "very good" condition driver, and received a borderline-mint condition one. Taylormade Qi10 M...
J
Javento
trustpilot.com
Oct 01, 2025
Great help
We had two self-inflicted issues with a gift card purchase and called the customer service phone number. After a short wait for eac...
J
John Adams
trustpilot.com
Oct 01, 2025
Worst customer service ever!
Their customer service is terrible! The people are very rude and they talk...
J
John Yoo
trustpilot.com
Oct 01, 2025
I received very rusty iron
I received very rusty ir...
D
David Ungerer
trustpilot.com
Oct 01, 2025
Im from South Africa
Im from South Africa, tow other companies in the USA did not want to accept my order as they believe it will not arrive, when contacting GG they told...
Conclusion
Reviews for Global Golf show recurring issues with customer service responsiveness, return handling and occasional shipping problems. Multiple customers reported receiving items that did not match the advertised condition, while others received good or near-mint used clubs at reduced prices. If you consider buying from Global Golf, review the item grading carefully, save photos on arrival, and confirm return and refund terms before purchase. For international orders, several buyers noted successful deliveries when communication was proactive—verify shipping options and tracking methods in advance.