Reviews Analyzed
21
We Collect & Analyze Reviews
GoatGuns
Experiences & Reviews
GoatGuns is an online retailer that sells scale model firearm assembly kits and related accessories for hobbyists, collectors, and gift buyers. The product range typically includes detailed build-it-yourself replica kits designed for display and hobby assembly. People searching reviews for GoatGuns commonly look for information about kit detail, parts reliability, customer support, shipping and returns.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
17d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Many reviewers describe slow or unreliable service: delayed shipping, long return times, and inconsistent support follow-through on refunds or replacements.
Share of mentions
Weak
22%
💰
Value for money
Several customers reported lost store credits, delayed refunds or charges for returns; some felt the post-purchase support did not match the price paid.
Share of mentions
Weak
7%
⚡
User experience
A small group praised the hands-on assembly and display value, describing kits as enjoyable and detailed to build and show.
Share of mentions
Mixed
4%
🔧
Product quality
Reports are mixed but lean negative: many reviewers received damaged or broken parts, while a minority praise detailed craftsmanship and accurate kits.
Share of mentions
Weak
18%
📞
Communication
Frequent complaints about unreturned emails, no clear phone contact, marketing emails, and inconsistent or absent replies from support staff.
Share of mentions
Weak
21%
⭐
Overall experience
Overall feedback is polarized: numerous recent reviews cite frustration with parts and support, though some customers report quick delivery and satisfying builds.
Share of mentions
Weak
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Mini SIG MCX® - Black
" Wow! It's fun , fun fun all the way!
I bought two Mini SIG MCX® - Black for my wife and I. I had seen my friend assemble his and he seemed to enjoy every bit of it. I was excited about it and I thought why not give it a trial. When they were delivered, we were surprised by the level of craftsmanship. I had never seen such before. It was amazing and we could wait to place each piece at the right place. At times it was difficult but after few weeks, we were pros. It is now 2 months and we spend most of our free time loading and unloading the rounds. It is so interesting that we find ourselves doing nothing else. At times we skip our meals and I think it will be addictive if we don't watch out. If you are a gun lover then this the best company to get a model from. For me , I would buy it again and again , now and in the future!
"
Samuel Price
Collected.reviews
Dec 17, 2021
Featured for: Positive craftsmanship and assembly experience
My wife bought me the 50 cal for this…
"My wife bought me the 50 cal for this past Christmas. The bipod leg was broken out of the box. I have sent 4 emails to goat guns support and it has be..."
Greg Smallwood
Trustpilot
Oct 01, 2025
Featured for: Broken part and unresponsive support
AK-47 model
"Although my model I bought from goat guns broke fairly quickly the..."
Liam Chapman
Trustpilot
Oct 01, 2025
Featured for: Broke but quick free replacement
Not what they used to be
"4-5 years ago I was happy with my first purchase with GoatGuns, but they had an EU store back then as well, the products felt worth the price. Now I f..."
Xeonzs
Trustpilot
Oct 01, 2025
Featured for: Slow international shipping, support unhelpful
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Simon Patapovich
trustpilot.com
Oct 01, 2025
Absolute scam
It said it was high quality but it broke not even one...
M
Matt
trustpilot.com
Oct 01, 2025
SCAM
They will LIE the tracking is two different ones and they are both NOT VALID there is NO phone numb...
X
Xeonzs
trustpilot.com
Oct 01, 2025
Not what they used to be
4-5 years ago I was happy with my first purchase with GoatGuns, but they had an EU store back then as well, the products felt worth the price. Now I f...
S
Scott Greene
trustpilot.com
Oct 01, 2025
Worst customer service ever STAY AWAY!
Bought the Sig MCX in grey, one of their more expensive models. I’ve barely messed with it and the mag release button flew off when I put the mag in t...
L
Liam Chapman
trustpilot.com
Oct 01, 2025
AK-47 model
Although my model I bought from goat guns broke fairly quickly the...
C
C
trustpilot.com
Oct 01, 2025
Dumb scam company sending spam
Dumb scam company sending spam. Who are you? What...
B
Bill
trustpilot.com
Oct 01, 2025
Please do not by from this company
Please do not by from this company. My son bought multiple guns and add-ons with his birthday money. He was so excited to get them. A couple of parts...
B
Bob
trustpilot.com
Oct 01, 2025
Don’t buy from these clowns!!!
My grandson gave his birthday list to both grandpas, so we ended up ordering two of the same gun. I returned mine on 2/3/25. Goatguns received it on 2...
C
Consumer
trustpilot.com
Oct 01, 2025
Pls ship to norwey
Pls ship to norwey When they ship to Norw...
S
Scout Guy
trustpilot.com
Oct 01, 2025
Ordered (2) units
Ordered (2) units, never showed up! Seller was n...
W
Will
trustpilot.com
Oct 01, 2025
Awful Quality
Product arrived broken. Snail ma...
R
Rebekah Jones
trustpilot.com
Oct 01, 2025
Slow Shipping = No GOAT Gun for Christmas
Deadline schmedline…they ship whenever they feel like it and then stop answering emails. This was the only thing my son wanted for Christmas and it wo...
R
Randy Moulder
trustpilot.com
Oct 01, 2025
Don't waste your time, fellow warriors!
I was always apprehensive about purchasing a goat gun but decided to "pull the trigger" when they came out with the limited edition veteran special M1...
G
Gang Starr
trustpilot.com
Oct 01, 2025
garbage company
garbage company, Chinese models, broken out the box and a...
G
Greg Smallwood
trustpilot.com
Oct 01, 2025
My wife bought me the 50 cal for this…
My wife bought me the 50 cal for this past Christmas. The bipod leg was broken out of the box. I have sent 4 emails to goat guns support and it has be...
C
Christina Kirk
trustpilot.com
Oct 01, 2025
Never attempt to order!!!!!
Never attempt to order!!!!!! I ordered a present for my boyfriend only for the order to say it hadn’t been processed but the money came out of my acco...
M
MSS
trustpilot.com
Oct 01, 2025
Pypftr533
Pypftr533 Received my silver 1911 today quite a bit quicker than expected.Got it together with few curse words and it looks awesome. I've bought sever...
P
Patti T-Bo
trustpilot.com
Oct 01, 2025
Added AK47 to the collection
Just received our 4th gun. Got this one for hubby birthday and I ordered it late and the notification said it woul...
S
SL
trustpilot.com
Oct 01, 2025
My "Rounds" Credits went POOF!
I like the product, but not the customer service. I have purchased nearly every one of the models. They "had" a credit system called "Rounds." I built...
C
Chris Williams
trustpilot.com
Oct 01, 2025
Complete crap!!!
Complete crap!!! No customer service. No...
Conclusion
Review content shows a split between customers who enjoy the detailed kits and those who experienced broken parts and poor post-sale support. Multiple reviewers reported damaged components out of the box or long waits for replacement parts, while a minority received timely replacements and fast delivery. Communication and refund handling were frequent pain points — reviewers cite unanswered emails, limited contact options, and delayed refunds. Before purchasing, check current return and replacement policies, confirm contact methods, and consider ordering parts coverage or local alternatives if immediate support matters.