Several reviewers say parts failed on first use or right after assembly. Many report long delivery waits, returned parcels with no refund, and little or no help from support. A smaller set mentions fast shipping, workable kits, and quick replacement parts. Some also point to invalid tracking numbers and unwanted promo emails.
Examples from available reviews (Dec 2021 – Mar 2026).
Magazine release broke immediately; returned to store due to lack of online support.
“The magazine release broke immediately upon assembly.”
Defective part and company stopped responding to support emails.
“mag release button flew off”
Model broke but company promptly sent a free replacement part.
“they gave me a free part within a few days!”
Received 1911 quickly; assembled with some difficulty and looks great.
“Received my silver 1911 today quite a bit quicker than expected.”
Service complaints center on day-to-day breakdowns. Reviewers often describe orders that never arrived, returns marked as received but not refunded, and support that replies slowly or not at all. A few also share fixes that worked, such as free replacement parts sent quickly.
Value drops when customers pay but don’t get the order or a refund. One reviewer said loyalty credits were removed with only minor compensation, though that comes up rarely. Positive value comments mostly come from buyers who received intact kits that met expectations.
Some customers enjoy the hands-on build and praise the craftsmanship and finished display look. Many more describe builds derailed by parts that arrived broken or failed early during assembly. A few reviews also mention cosmetic damage on limited items.
The most common quality theme is parts arriving defective or failing soon after. Reviewers mention broken magazine releases, snapped bipod legs, and other fragile components. Some praise the build quality and appearance, but those comments show up much less often.
Communication problems show up as unanswered emails, invalid tracking numbers, and repeated promotional messages. Some customers say the order portal confirmed activity, but support never followed up. A smaller group reports clear, timely replies and problems resolved.
Reviews split sharply between service failures and a smaller number of smooth purchases. Negative stories focus on damaged items, refunds that never came through, and weak follow-up. Positive experiences hinge on on-time delivery, intact kits, and fast replacement parts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Magazine release broke immediately; returned to store due to lack of online support.
“The magazine release broke immediately upon assembly.”
Returned item received but no refund and no communication.
“Tracking shows it was delivered, and their portal confirms receipt.”
Product broke within one day despite claimed high quality.
“broke not even one day of owning it”
Tracking numbers were invalid and support spammed with promotional emails.
“they are both NOT VALID”
Order took a month to arrive and support couldn't resolve shipping.
“it's an ENTIRE month later now”
Defective part and company stopped responding to support emails.
“mag release button flew off”
Model broke but company promptly sent a free replacement part.
“they gave me a free part within a few days!”
Company sent spam emails and reviewer prefers local stores.
“Dumb scam company sending spam.”
Returned items took over three weeks before refund, with poor communication.
“they have had them for 3 + weeks and have not refunded the money.”
Returned item received yet refund never issued and emails unanswered.
“I have heard nothing from them, nor have I received my money back.”
Reviewer asks them to ship to Norway and will remove one-star review.
“Pls ship to norwey”
Order never arrived and seller provided only generic slow-shipping responses.
“Ordered (2) units, never showed up!”
Product arrived broken and support communication was extremely slow.
“Product arrived broken.”
Late shipping missed Christmas and company stopped answering emails.
“they ship whenever they feel like it and then stop answering emails.”
Received scratched limited-edition part and was charged a return fee despite damage.
“the star on the rifle was scratched.”
Products arrived broken and customer service was unhelpful.
“broken out the box and absolutely useless customer service.”
Broken part out of box and five months without replacement or responses.
“The bipod leg was broken out of the box.”
Charged for unprocessed order and company did not respond to refund requests.
“the money came out of my account”
Received 1911 quickly; assembled with some difficulty and looks great.
“Received my silver 1911 today quite a bit quicker than expected.”
Fourth gun arrived early and recipient loved it.
“He loves it and I am so happy!!”
Company removed loyalty credits without notice and offered $5 compensation.
“I have been stripped of all of them as they did away with the "Rounds.”
Poor product quality and no customer service or email responses.
“No customer service. No email reply.”
Wow! It's fun , fun fun all the way!
I bought two Mini SIG MCX® - Black for my wife and I. I had seen my friend assemble his and he seemed to enjoy every bit of it. I was excited about it and I thought why not give it a trial. When they were delivered, we were surprised by the level of craftsmanship. I had never seen such before. It was amazing and we could wait to place each piece at the right place. At times it was difficult but after few weeks, we were pros. It is now 2 months and we spend most of our free time loading and unloading the rounds. It is so interesting that we find ourselves doing nothing else. At times we skip our meals and I think it will be addictive if we don't watch out. If you are a gun lover then this the best company to get a model from. For me , I would buy it again and again , now and in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
GoatGuns runs an online shop selling scale replica firearms, hobby kits, and spare parts for collectors and model builders. Product pages show images, technical specs, and assembly instructions. Customers order and pay through the site’s checkout and choose shipping at purchase. GoatGuns offers an order portal to track shipments and handle returns. Email support is the main way to contact the company with questions or service requests.