Review content shows a split between customers who enjoy the detailed kits and those who experienced broken parts and poor post-sale support. Multiple reviewers reported damaged components out of the box or long waits for replacement parts, while a minority received timely replacements and fast delivery. Communication and refund handling were frequent pain points — reviewers cite unanswered emails, limited contact options, and delayed refunds. Before purchasing, check current return and replacement policies, confirm contact methods, and consider ordering parts coverage or local alternatives if immediate support matters.
Examples from available reviews (Dec 2021 – Feb 2026).
Well-crafted model provided addictive, enjoyable hands-on assembly experience.
“we were surprised by the level of craftsmanship.”
Broken part out of box and five months without replacement or responses.
“The bipod leg was broken out of the box.”
Model broke but company promptly sent a free replacement part.
“they gave me a free part within a few days!”
Order took a month to arrive and support couldn't resolve shipping.
“it's an ENTIRE month later now”
Many reviewers describe slow or unreliable service: delayed shipping, long return times, and inconsistent support follow-through on refunds or replacements.
Several customers reported lost store credits, delayed refunds or charges for returns; some felt the post-purchase support did not match the price paid.
A small group praised the hands-on assembly and display value, describing kits as enjoyable and detailed to build and show.
Reports are mixed but lean negative: many reviewers received damaged or broken parts, while a minority praise detailed craftsmanship and accurate kits.
Frequent complaints about unreturned emails, no clear phone contact, marketing emails, and inconsistent or absent replies from support staff.
Overall feedback is polarized: numerous recent reviews cite frustration with parts and support, though some customers report quick delivery and satisfying builds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Magazine release broke immediately; returned to store due to lack of online support.
“The magazine release broke immediately upon assembly.”
Returned item received but no refund and no communication.
“Tracking shows it was delivered, and their portal confirms receipt.”
Product broke within one day despite claimed high quality.
“broke not even one day of owning it”
Tracking numbers were invalid and support spammed with promotional emails.
“they are both NOT VALID”
Order took a month to arrive and support couldn't resolve shipping.
“it's an ENTIRE month later now”
Defective part and company stopped responding to support emails.
“mag release button flew off”
Model broke but company promptly sent a free replacement part.
“they gave me a free part within a few days!”
Company sent spam emails and reviewer prefers local stores.
“Dumb scam company sending spam.”
Returned items took over three weeks before refund, with poor communication.
“they have had them for 3 + weeks and have not refunded the money.”
Returned item received yet refund never issued and emails unanswered.
“I have heard nothing from them, nor have I received my money back.”
Reviewer asks them to ship to Norway and will remove one-star review.
“Pls ship to norwey”
Order never arrived and seller provided only generic slow-shipping responses.
“Ordered (2) units, never showed up!”
Product arrived broken and support communication was extremely slow.
“Product arrived broken.”
Late shipping missed Christmas and company stopped answering emails.
“they ship whenever they feel like it and then stop answering emails.”
Received scratched limited-edition part and was charged a return fee despite damage.
“the star on the rifle was scratched.”
Products arrived broken and customer service was unhelpful.
“broken out the box and absolutely useless customer service.”
Broken part out of box and five months without replacement or responses.
“The bipod leg was broken out of the box.”
Charged for unprocessed order and company did not respond to refund requests.
“the money came out of my account”
Received 1911 quickly; assembled with some difficulty and looks great.
“Received my silver 1911 today quite a bit quicker than expected.”
Fourth gun arrived early and recipient loved it.
“He loves it and I am so happy!!”
Company removed loyalty credits without notice and offered $5 compensation.
“I have been stripped of all of them as they did away with the "Rounds.”
Poor product quality and no customer service or email responses.
“No customer service. No email reply.”
Wow! It's fun , fun fun all the way!
I bought two Mini SIG MCX® - Black for my wife and I. I had seen my friend assemble his and he seemed to enjoy every bit of it. I was excited about it and I thought why not give it a trial. When they were delivered, we were surprised by the level of craftsmanship. I had never seen such before. It was amazing and we could wait to place each piece at the right place. At times it was difficult but after few weeks, we were pros. It is now 2 months and we spend most of our free time loading and unloading the rounds. It is so interesting that we find ourselves doing nothing else. At times we skip our meals and I think it will be addictive if we don't watch out. If you are a gun lover then this the best company to get a model from. For me , I would buy it again and again , now and in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
GoatGuns is an online retailer that sells scale model firearm assembly kits and related accessories for hobbyists, collectors, and gift buyers. The product range typically includes detailed build-it-yourself replica kits designed for display and hobby assembly. People searching reviews for GoatGuns commonly look for information about kit detail, parts reliability, customer support, shipping and returns.