Reviews Analyzed
9
We Collect & Analyze Reviews
Gobi Cashmere
Experiences & Reviews
Gobi Cashmere is a clothes brand focused on cashmere knitwear and related apparel for men, women and children. The company sells sweaters, outerwear and accessories through its website and retail channels. Consumers searching reviews typically look for product durability, softness, sizing guidance, shipping and return policies when evaluating Gobi Cashmere purchases.
Overview & Key Metrics
Positive Sentiment
44%
Latest Review
43d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Multiple reviewers report problems with after‑sales service and returns, including nonworking phone numbers and unavailable support; a minority praise in‑store assistance.
Share of mentions
Weak
16%
💰
Value for money
Some customers describe items as reasonably priced and good value, while a few others say prices have risen and feel expensive compared with competitors.
Share of mentions
Strong
11%
⚡
User experience
Shipping is often described as fast and well packed, but several customers report damaged arrivals, confusing sizing charts and difficult return procedures.
Share of mentions
Mixed
18%
🔧
Product quality
Many reviews praise softness and good construction; however several customers report seam failures, poor fit or items arriving damaged.
Share of mentions
Mixed
16%
📞
Communication
Numerous reviewers mention unresponsive or nonworking contact numbers and slow or absent chat support; a few note prompt email replies from staff.
Share of mentions
Weak
16%
⭐
Overall experience
Customers report mixed overall experiences: repeat buyers praise quality and shipping, while others cite poor customer support, returns issues and product faults.
Share of mentions
Mixed
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (December 2021 – October 2025).
leather jacket
"For the past few years, I bought a brand-new leather jacket from Gobi. They are my go-to shop no matter what my desire is related to fashion. Most of the items are real value for your money and high quality stuff. Very good quality blazer. I am really satisfied with everything. The closets are very professional with me every step. Also pleased about the delivery service, just in time when I needed it.And their customer service is something that I couldn't find in other shops. Despite having many other things to do on their hectic schedule, they will still reply to your emails or phone calls patiently at all times. Highly recommend it!
"
James Hopkins
Collected.reviews
Dec 15, 2021
Featured for: praises service, quality, delivery
Gobi cashmere USED to be really good…
"Gobi cashmere USED to be really good when they started, fair prices, good customer service but over time they have got SO GREEDY with ridiculous price..."
Dragonfly
Trustpilot
Oct 01, 2025
Featured for: complains about pricing and service
Poor construction quality
"Poor construction quality; seams failed on third wearing. There is no customer service available to offer..."
Chris C
Trustpilot
Oct 01, 2025
Featured for: reports seam failure, no repairs
Item arrived damaged/no customer support
"Item arrived damaged. No working customer service numbe..."
barbara
Trustpilot
Oct 01, 2025
Featured for: item arrived damaged, no support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dragonfly
trustpilot.com
Oct 01, 2025
Gobi cashmere USED to be really good…
Gobi cashmere USED to be really good when they started, fair prices, good customer service but over time they have got SO GREEDY with ridiculous price...
C
Chris C
trustpilot.com
Oct 01, 2025
Poor construction quality
Poor construction quality; seams failed on third wearing. There is no customer service available to offer...
A
Ashley
trustpilot.com
Oct 01, 2025
Excellent quality and price
Excellent quality and price. Fast shipping and nicely packed. I bought the wide leg pants first and then purchased...
b
barbara
trustpilot.com
Oct 01, 2025
Item arrived damaged/no customer support
Item arrived damaged. No working customer service numbe...
M
Muriel Leiper
trustpilot.com
Oct 01, 2025
Good luck returning something!
Good luck returning something! They didn't send me a Returns Label so I decided to call them. None of the numbers quote...
B
Bee
trustpilot.com
Oct 01, 2025
Extra soft & Perfect
I was looking for something warm extra soft but not bulky like some wools are, and found Gobi. There are several items for men women and children that...
c
cjp
trustpilot.com
Oct 01, 2025
Unhappy with my sweater purchase
So far, a terrible experience. The product was not a good quality and ran very small. The return process is...
D
Dulguun Sara
trustpilot.com
Oct 01, 2025
it was a one of the greatest one i ever…
it was a one of the g...
J
James Hopkins
Collected.reviews
Dec 15, 2021
leather jacket
For the past few years, I bought a brand-new leather jacket from Gobi. They are my go-to shop no matter what my desire is related to fashion. Most of the items are real value for your money and high quality stuff. Very good quality blazer. I am really satisfied with everything. The closets are very professional with me every step. Also pleased about the delivery service, just in time when I needed it.And their customer service is something that I couldn't find in other shops. Despite having many other things to do on their hectic schedule, they will still reply to your emails or phone calls patiently at all times. Highly recommend it!
Conclusion
Reviews for Gobi Cashmere show varied customer experiences. Several buyers highlight soft, well‑made cashmere, reasonable pricing, and reliable shipping. At the same time multiple reviews report quality failures (seams or damaged items) and significant difficulties contacting customer support or completing returns. If you consider purchasing, check the company’s current return policy and contact options, verify sizing guidance, and consider ordering a single item first to confirm fit and service responsiveness.