Reviews for Gobi Cashmere show varied customer experiences. Several buyers highlight soft, well‑made cashmere, reasonable pricing, and reliable shipping. At the same time multiple reviews report quality failures (seams or damaged items) and significant difficulties contacting customer support or completing returns. If you consider purchasing, check the company’s current return policy and contact options, verify sizing guidance, and consider ordering a single item first to confirm fit and service responsiveness.
Examples from available reviews (Dec 2021 – Feb 2026).
Received high-quality, good value items with prompt delivery and helpful service.
“Most of the items are real value for your money and high quality stuff.”
Company raised prices and offers poor returns and customer service.
“they have got SO GREEDY with ridiculous prices”
Seams failed after third wear and no repair or replacement offered.
“Poor construction quality; seams failed on third wearing.”
Item arrived damaged and there was no reachable customer support.
“Item arrived damaged.”
Multiple reviewers report problems with after‑sales service and returns, including nonworking phone numbers and unavailable support; a minority praise in‑store assistance.
Some customers describe items as reasonably priced and good value, while a few others say prices have risen and feel expensive compared with competitors.
Shipping is often described as fast and well packed, but several customers report damaged arrivals, confusing sizing charts and difficult return procedures.
Many reviews praise softness and good construction; however several customers report seam failures, poor fit or items arriving damaged.
Numerous reviewers mention unresponsive or nonworking contact numbers and slow or absent chat support; a few note prompt email replies from staff.
Customers report mixed overall experiences: repeat buyers praise quality and shipping, while others cite poor customer support, returns issues and product faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service was excellent and product quality exceeded expectations.
“some of the best customer care I have ever known.”
Company raised prices and offers poor returns and customer service.
“they have got SO GREEDY with ridiculous prices”
Seams failed after third wear and no repair or replacement offered.
“Poor construction quality; seams failed on third wearing.”
Products are well made, nicely packed, with fast shipping.
“Excellent quality and price.”
Item arrived damaged and there was no reachable customer support.
“Item arrived damaged.”
Return process failed and listed phone numbers were out of service.
“None of the numbers quoted on their sites are working.”
Fast shipping and good quality; items are very soft and warm.
“Fast shipping, good quality, super soft”
Product poor quality, sizing ran small, and returns were impossible.
“The product was not a good quality and ran very small.”
Reviewer calls it one of the greatest they've ever had.
“it was a one of the greatest one i ever had”
For the past few years, I bought a brand-new leather jacket from Gobi. They are my go-to shop no matter what my desire is related to fashion. Most of the items are real value for your money and high quality stuff. Very good quality blazer. I am really satisfied with everything. The closets are very professional with me every step. Also pleased about the delivery service, just in time when I needed it.And their customer service is something that I couldn't find in other shops. Despite having many other things to do on their hectic schedule, they will still reply to your emails or phone calls patiently at all times. Highly recommend it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gobi Cashmere is a clothes brand focused on cashmere knitwear and related apparel for men, women and children. The company sells sweaters, outerwear and accessories through its website and retail channels. Consumers searching reviews typically look for product durability, softness, sizing guidance, shipping and return policies when evaluating Gobi Cashmere purchases.