Reviews Analyzed
2
We Collect & Analyze Reviews
Golf Apparel
Experiences & Reviews
Golf Apparel is a retailer focused on golf clothing and accessories, typically offering items such as polos, outerwear, trousers and hats. Consumers researching Golf Apparel often look for information on product durability, sizing, returns and customer support when buying performance golf clothing online.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
18d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Reviews describe unresolved issues and unmet promises: replacements were promised but not delivered and support interactions failed to make things right.
Share of mentions
Weak
18%
💰
Value for money
One reviewer notes attractive prices, while another says product and pricing don’t justify the time and effort required to resolve problems.
Share of mentions
Mixed
18%
⚡
User experience
Reports of poor live-chat and returns experience: long waits and broken live-agent promises affected the purchasing and service flow.
Share of mentions
Mixed
9%
🔧
Product quality
Customers report inconsistent clothing quality, including items arriving defective or developing holes after minimal use or a single wash.
Share of mentions
Weak
18%
📞
Communication
Both reviews describe poor follow-up: emails unanswered or delayed and initial acknowledgements not followed by effective resolution.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions are negative in the available reviews, driven by product defects and lack of effective customer support.
Share of mentions
Weak
18%
Our Independent Methodology
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Featured Customer Experiences
Representative examples from 2 verified reviews (December 2021 – October 2025).
Long sleeve polo
"Prices are good, however, sometimes the quality is questionable. I have ordered a few times from this company and the quality of the clothing has been all over the place. In the last order I placed, I received a shirt that had a hole in it after only one wash. I was pretty disappointed. When customer service was reached out to they acknowledged the mistake (well, it's not really a mistake when something gets holes after one wash) and stated that they would send me a replacement. It never arrived. I reached out again and received another response to try again by ordering the exact same shirt. I know how customer service works, so I agreed. Again, no shirt arrived.
Customer Service is less than helpful; they appear to be more interested in getting you off the line as quickly as possible rather than making things right for their customers. Overall, I am disappointed in the quality and service of this company. Prices are good, but it's not worth it when you're constantly receiving defective or poor-quality clothing. I would not recommend this company to others. Hopefully, they will improve their quality control and customer service in the future.
"
Landon Butler
Collected.reviews
Dec 02, 2021
Featured for: Example of promised replacement issues
Poorest customer service ever
"Poorest customer service ever! Attempted a return -- wouldn't allow refund to original form of payment, sent an email to "support" (definitely a misno..."
Randall
Trustpilot
Oct 01, 2025
Featured for: Shows live chat and support delays
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
R
Randall
trustpilot.com
Oct 01, 2025
Poorest customer service ever
Poorest customer service ever! Attempted a return -- wouldn't allow refund to original form of payment, sent an email to "support" (definitely a misno...
L
Landon Butler
Collected.reviews
Dec 02, 2021
Long sleeve polo
Prices are good, however, sometimes the quality is questionable. I have ordered a few times from this company and the quality of the clothing has been all over the place. In the last order I placed, I received a shirt that had a hole in it after only one wash. I was pretty disappointed. When customer service was reached out to they acknowledged the mistake (well, it's not really a mistake when something gets holes after one wash) and stated that they would send me a replacement. It never arrived. I reached out again and received another response to try again by ordering the exact same shirt. I know how customer service works, so I agreed. Again, no shirt arrived.
Customer Service is less than helpful; they appear to be more interested in getting you off the line as quickly as possible rather than making things right for their customers. Overall, I am disappointed in the quality and service of this company. Prices are good, but it's not worth it when you're constantly receiving defective or poor-quality clothing. I would not recommend this company to others. Hopefully, they will improve their quality control and customer service in the future.
Conclusion
Available reviews consistently point to problems with customer support and inconsistent product quality. One reviewer mentions good prices but says repeated defects and failed replacements outweighed savings. Another reports long live-chat waits, unanswered support emails and difficulty obtaining proper returns or refunds. If you consider buying from Golf Apparel, inspect items immediately on receipt, review the return policy carefully, and factor potential support delays into your decision.