Available reviews consistently point to problems with customer support and inconsistent product quality. One reviewer mentions good prices but says repeated defects and failed replacements outweighed savings. Another reports long live-chat waits, unanswered support emails and difficulty obtaining proper returns or refunds. If you consider buying from Golf Apparel, inspect items immediately on receipt, review the return policy carefully, and factor potential support delays into your decision.
Examples from available reviews (Dec 2021 – Feb 2026).
Received a defective shirt after one wash and replacement never arrived.
“I received a shirt that had a hole in it after only one wash.”
Customer support was unresponsive and refund to original payment denied.
“Poorest customer service ever!”
Reviews describe unresolved issues and unmet promises: replacements were promised but not delivered and support interactions failed to make things right.
One reviewer notes attractive prices, while another says product and pricing don’t justify the time and effort required to resolve problems.
Reports of poor live-chat and returns experience: long waits and broken live-agent promises affected the purchasing and service flow.
Customers report inconsistent clothing quality, including items arriving defective or developing holes after minimal use or a single wash.
Both reviews describe poor follow-up: emails unanswered or delayed and initial acknowledgements not followed by effective resolution.
Overall impressions are negative in the available reviews, driven by product defects and lack of effective customer support.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer support was unresponsive and refund to original payment denied.
“Poorest customer service ever!”
Prices are good, however, sometimes the quality is questionable. I have ordered a few times from this company and the quality of the clothing has been all over the place. In the last order I placed, I received a shirt that had a hole in it after only one wash. I was pretty disappointed. When customer service was reached out to they acknowledged the mistake (well, it's not really a mistake when something gets holes after one wash) and stated that they would send me a replacement. It never arrived. I reached out again and received another response to try again by ordering the exact same shirt. I know how customer service works, so I agreed. Again, no shirt arrived.
Customer Service is less than helpful; they appear to be more interested in getting you off the line as quickly as possible rather than making things right for their customers. Overall, I am disappointed in the quality and service of this company. Prices are good, but it's not worth it when you're constantly receiving defective or poor-quality clothing. I would not recommend this company to others. Hopefully, they will improve their quality control and customer service in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Golf Apparel is a retailer focused on golf clothing and accessories, typically offering items such as polos, outerwear, trousers and hats. Consumers researching Golf Apparel often look for information on product durability, sizing, returns and customer support when buying performance golf clothing online.