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We Collect & Analyze Reviews

Golf Avenue
Experiences & Reviews

Golf Avenue is an online retailer of golf clubs and related equipment that operates distinct regional storefronts (reviews reference both Canadian and U.S. sites). Customer feedback indicates the site sells new and pre-owned clubs and runs a trade‑in program; shoppers commonly report shipping, condition descriptions, and warranty handling as relevant factors when evaluating the store.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 43%
Latest Review 19d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Many buyers report fast shipping, accurate packaging and warranty responses, while a similar number describe delays, payment or trade‑in processing problems and inconsistent service interactions.

Share of mentions
18%
Mixed
💰

Value for money

Some customers cite competitive prices and fair trade values, but numerous recent reports highlight low trade‑in offers, unexpected fees, and prices that are higher than competitors.

Share of mentions
15%
Weak
⚡

User experience

Several shoppers describe smooth ordering, clear listings and repeat purchases; others report confusing site/currency issues, rejected trade‑ins, and frustrating return or payment flows.

Share of mentions
19%
Mixed
🔧

Product quality

Many reviewers say items arrive as described, authentic and in good condition, while a smaller set report damaged goods, items not matching their 'new' status, or misadvertised specifications.

Share of mentions
12%
Mixed
📞

Communication

Some customers praise quick responses and clear updates, but a larger portion report unanswered emails, poor handling by staff, inconsistent explanations and unsatisfactory resolutions.

Share of mentions
16%
Weak
⭐

Overall experience

Overall impressions are split: multiple customers recommend the store for buying new or used clubs, while many others report trade‑in, refund or service problems that led to negative conclusions.

Share of mentions
20%
Mixed

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

B
Bernard M
External Source Sep 26, 2025

driver not as advertised

Bought a driver that was advertised at 12 degree loft. The driver had an adjustable head that was set at lowest setting i.e. 10 degree loft. They did...

S
Steve O'Sullivan Sully
External Source Sep 15, 2025

USD on Canadian site and No free shipping

Had my eyes on a set of irons on the Canadian site for a couple weeks while I shopped around even though the American site had much more to choose fro...

J
Joel B.
External Source Sep 11, 2025

I purchased a club and a few other…

I purchased a club and a few other items from this site. I didn't have any issues. I then decided to sell two high-end drivers to them, each currently...

J
Justin
External Source Sep 03, 2025

Told Me I Sent in a Different Club

Frustrated with my recent trade-in. Sent in a club with a value of $75, but the Golf Avenue team told me I sent in a club wit...

D
Daniel Rittenhouse
External Source Aug 30, 2025

I traded set of irons in

I traded set of irons in, they checked it over deemed that they were in condition as described, they try to send my money through my Yahoo account cou...

D
Daniel Turko
External Source Jul 30, 2025

Awful Trade In Experience

I’d have to say the whole trade in experience with this company seems like a real bait and switch. I’ve traded clubs for years with established brands...

K
Kenichi Fukui
External Source Jun 19, 2025

Very poor experience

Very poor experience. Purchased a fairway wood new. When arrived the box was damaged and the product was broken beyond repair. Emailed and called, but...

J
Jeff Shelton
External Source May 21, 2025

Do not deal with this company

Do not deal with this company. I sent my set of irons in 3 weeks ago. Called and asked where my paymen...

y
yoon lee
External Source May 06, 2025

Over price

Over price Just becarful with prices and compare...

C
Christopher M
External Source Jan 28, 2025

I purchased a putter from them using a…

I purchased a putter from them using a couple layers of buyer protection just in case since they aren't a big name in the US. They are absolutely 100%...

A
Andrew
External Source Oct 24, 2024

Bought a full set

Bought a full set. I was a little concerned when considering buying used clubs. The description of the condition of the clubs were fair and accurate....

S
Sammy Lee
External Source Aug 30, 2024

Be careful. No price matching. Return costs a lot of shipping cost

I recently purchased the Taylormade wedge and the price was $203. And I found the same one on Taylormade website that they sell on sale price $189. I...

R
Richard
External Source Aug 01, 2024

Clueless sales team, not competitive

Clueless sales team. I wanted to support local and went back and fourth on a few emails and calls, ultimately got a Ping G430 driver NEW at Golftown f...

F
Fred Schultz
External Source Jul 03, 2024

Great products and prices

This was the second time purchasing clubs from Golf Avenue, great experience...

B
Brian Brooks
External Source Jul 03, 2024

I've dealt with Golf Avenue on numerous…

I've dealt with Golf Avenue on numerous occasions and have always had a positive experience whether it be ordering, trading or returning items. They'r...

R
Rod Gardner
External Source Jul 03, 2024

Clubs exactly as described

Clubs exactly as described, deliv...

A
Aubrey Kellawan
External Source May 21, 2024

Golf Avenue offers fir prices on your…

Golf Avenue offers fir prices on your trade-ins. They have a variety of pre-owned clubs plus other golf products/accessories at very competitive price...

D
Dana Frank
External Source Apr 15, 2024

The service was great1

The service was prompt, pleasant and efficient. They delivered what they promised and the trade in of my golf...

M
Marion Shaw
External Source Dec 21, 2023

Great Experience

I found the club I wanted. The customer service was great. It shipped immediately, arrived on tim...

M
MIKE HERAUF
External Source Dec 17, 2023

“New” putter? I think not!

Ordered a “new” putter. Received a used one. They claimed I ordered used. I never received, even asking...

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Conclusion

Reviews for Golf Avenue show a clear split between positive buying experiences and recurring problems around trade‑ins and communication. Positive reports highlight accurate product descriptions, fast shipping, and instances where warranty claims were handled without dispute. Negative reports cluster around trade‑in payouts, delayed or missing payments, order mix‑ups and low responsiveness to problems. If you consider purchasing, compare prices across retailers, document items before shipping (photos and receipts), and use buyer protection where available. If using the trade‑in service, be prepared for variable offers and potential delays; contact support and retain proof of condition if disputes arise.