Customers often praise fast shipping, accurate listings, and helpful in-store support. Several reviewers mention a strong selection and dependable condition grading for used clubs. A clear cluster of complaints focuses on trade-in payouts, slow payment processing, and pricing or return fees. A smaller but repeat set of complaints describes items arriving damaged or not as described.
Examples from available reviews (Oct 2021 – Feb 2026).
Prompt, pleasant service and easy trade-in with high payout for irons.
“The service was prompt, pleasant and efficient.”
Good selection for left-handed clubs and accurate condition ratings.
“their selection and club condition rating system are above average”
Trade-in resulted in reduced quote and lengthy PayPal payment problems.
“It was an absolute disaster that dragged on for weeks”
Received much lower trade-in offers and poor customer service handling payment.
“I was ripped off for two premium PXG drivers.”
Many reviewers describe staff as quick, friendly, and knowledgeable when handling warranty or ordering questions. Several posts mention smooth trade-ins and strong payouts for irons. Others report long trade-in disputes, lower offers after inspection, and slow payment follow-through.
Several customers cite competitive pricing and fair trade-in offers when everything goes smoothly. Many low-rated reviews mention denied price matches, trade-in offers far below expectations, and added shipping or tariff charges that cut the value. Negative posts also often point to overpricing and sales staff who didn’t help.
Many reviewers call out fast delivery, careful packaging, and listings that matched what arrived. Some negative reviews describe trade-ins being rejected with little explanation and issues that took weeks to resolve. Overall, direct purchases lean positive, while trade-ins draw mixed reactions.
Positive feedback highlights condition ratings that match reality, authentic listings, and a solid selection for left-handed players. Negative reports include a damaged new fairway wood, a driver arriving with a different loft than listed, and a “new” putter that showed up used. A few individual complaints mention missing accessories, such as a wrench.
Many reviewers appreciate clear order confirmations and timely delivery updates. Some low-rated posts describe emails going unanswered, payment attempts failing without help, and notices that payments couldn’t be processed. Communication issues come up less often than service praise but show up repeatedly in negative experiences.
Many customers report easy purchases, quick shipping, and warranty returns that went smoothly. Another distinct group describes major frustration with trade-ins, payments, refunds, and charges they felt were too high. Overall, reviews stay strongly positive for new purchases or accurately described used clubs, with most negatives tied to post-sale money handling and returns.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Samuel provided friendly, prompt, and helpful support during a club trade-in.
“provided me with friendly, prompt and helpful support”
Samuel provided friendly, prompt, and helpful support during a club trade-in.
“provided me with friendly, prompt and helpful support”
Good selection for left-handed clubs and accurate condition ratings.
“their selection and club condition rating system are above average”
Good selection for left-handed clubs and accurate condition ratings.
“their selection and club condition rating system are above average”
Fast delivery from California to Illinois, great price and outstanding turnaround.
“Absolutely fantastic! A+...California to Illinois in less than 3 days.”
Fast delivery from California to Illinois, great price and outstanding turnaround.
“Absolutely fantastic! A+...California to Illinois in less than 3 days.”
Trade-in resulted in reduced quote and lengthy PayPal payment problems.
“It was an absolute disaster that dragged on for weeks”
Trade-in resulted in reduced quote and lengthy PayPal payment problems.
“It was an absolute disaster that dragged on for weeks”
Driver shipped set at 10° despite 12° advertised, wrench not included.
“Bought a driver that was advertised at 12 degree loft.”
Purchased from Canadian site but charged US funds plus shipping and taxes.
“Why would I order off an American site and pay shipping and tariffs on top of that?”
Received much lower trade-in offers and poor customer service handling payment.
“I was ripped off for two premium PXG drivers.”
Trade-in dispute where company claimed lower value and sought fee to return club.
“Sent in a club with a value of $75”
Payment attempts failed and customer service did not respond to help.
“nobody would answer my email back or help me through the process”
Trade-in was rejected after purchase, claiming a crack that customer disputes.
“my trade in was rejected and no other details.”
New fairway wood arrived damaged and broken, and company did not respond.
“the product was broken beyond repair.”
Sent trade-in and was told company cannot make payments currently, payment missing.
“we are not able to do any payments at this time.”
Prices are too high; compare with other companies before ordering.
“Over price”
Putter was authentic, shipped quickly and arrived well packaged.
“They are absolutely 100% authentic and a real shop.”
Used set described accurately; warranty covered a broken driver shaft promptly.
“they covered it under warranty without question.”
Refused to price match and return shipping costs negated price difference.
“unfortunately they didn't match the price.”
Sales team unhelpful; competitors offered better prices and trade-in values.
“Clueless sales team.”
Repeat buyer had great products, prices, and very fast shipping.
“great experience both times.”
Multiple positive experiences with ordering, trading, and responsive customer service.
“always had a positive experience”
Clubs matched description, delivered on time, and communication was great.
“Clubs exactly as described, delivered on time, great communication”
Offers fair trade-in prices, competitive pre-owned selection, and prompt shipping.
“Golf Avenue offers fir prices on your trade-ins.”
Prompt, pleasant service and easy trade-in with high payout for irons.
“The service was prompt, pleasant and efficient.”
Found desired club; excellent customer service and fast, careful shipping.
“customer service was great.”
Ordered a 'new' putter but received a used item and no receipt.
“Received a used one.”
I have recently purchased clubs from Golf Avenue and I could not be more pleased. I had a great shopping experience that exceeded my expectations in every way. The description offered on each product was accurate and I really like that each club is pictured individually to help you know exactly what you are getting. The delivery was smooth and very fast. I ordered on a Sunday and it was delivered within a week in FI. Additionally, I'd say they have competitive prices, lower than most stores for new high end equipment. To cut the long story short, Golf Avenue is a great site!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Golf Avenue runs an online store for golf equipment. The site sells drivers, irons, putters, fairway woods, and accessories from multiple brands. Product pages show photos and specs such as loft and model details. Customers order online for domestic shipping, and the site provides ways to contact support.