Golf Avenue
Experiences & Reviews
Golf Avenue is an online retailer of golf clubs and related equipment that operates distinct regional storefronts (reviews reference both Canadian and U.S. sites). Customer feedback indicates the site sells new and pre-owned clubs and runs a trade‑in program; shoppers commonly report shipping, condition descriptions, and warranty handling as relevant factors when evaluating the store.
Overview & Key Metrics
Our Analysis
Service quality
Many buyers report fast shipping, accurate packaging and warranty responses, while a similar number describe delays, payment or trade‑in processing problems and inconsistent service interactions.
Value for money
Some customers cite competitive prices and fair trade values, but numerous recent reports highlight low trade‑in offers, unexpected fees, and prices that are higher than competitors.
User experience
Several shoppers describe smooth ordering, clear listings and repeat purchases; others report confusing site/currency issues, rejected trade‑ins, and frustrating return or payment flows.
Product quality
Many reviewers say items arrive as described, authentic and in good condition, while a smaller set report damaged goods, items not matching their 'new' status, or misadvertised specifications.
Communication
Some customers praise quick responses and clear updates, but a larger portion report unanswered emails, poor handling by staff, inconsistent explanations and unsatisfactory resolutions.
Overall experience
Overall impressions are split: multiple customers recommend the store for buying new or used clubs, while many others report trade‑in, refund or service problems that led to negative conclusions.
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Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 – October 2025).
I purchased a club and a few other…
"I purchased a club and a few other items from this site. I didn't have any issues. I then decided to sell two high-end drivers to them, each currently..."
Very poor experience
"Very poor experience. Purchased a fairway wood new. When arrived the box was damaged and the product was broken beyond repair. Emailed and called, but..."
Great products and prices
"This was the second time purchasing clubs from Golf Avenue, great experience..."
USD on Canadian site and No free shipping
"Had my eyes on a set of irons on the Canadian site for a couple weeks while I shopped around even though the American site had much more to choose fro..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
driver not as advertised
Bought a driver that was advertised at 12 degree loft. The driver had an adjustable head that was set at lowest setting i.e. 10 degree loft. They did...
USD on Canadian site and No free shipping
Had my eyes on a set of irons on the Canadian site for a couple weeks while I shopped around even though the American site had much more to choose fro...
I purchased a club and a few other…
I purchased a club and a few other items from this site. I didn't have any issues. I then decided to sell two high-end drivers to them, each currently...
Told Me I Sent in a Different Club
Frustrated with my recent trade-in. Sent in a club with a value of $75, but the Golf Avenue team told me I sent in a club wit...
I traded set of irons in
I traded set of irons in, they checked it over deemed that they were in condition as described, they try to send my money through my Yahoo account cou...
Awful Trade In Experience
I’d have to say the whole trade in experience with this company seems like a real bait and switch. I’ve traded clubs for years with established brands...
Very poor experience
Very poor experience. Purchased a fairway wood new. When arrived the box was damaged and the product was broken beyond repair. Emailed and called, but...
Do not deal with this company
Do not deal with this company. I sent my set of irons in 3 weeks ago. Called and asked where my paymen...
Over price
Over price Just becarful with prices and compare...
I purchased a putter from them using a…
I purchased a putter from them using a couple layers of buyer protection just in case since they aren't a big name in the US. They are absolutely 100%...
Bought a full set
Bought a full set. I was a little concerned when considering buying used clubs. The description of the condition of the clubs were fair and accurate....
Be careful. No price matching. Return costs a lot of shipping cost
I recently purchased the Taylormade wedge and the price was $203. And I found the same one on Taylormade website that they sell on sale price $189. I...
Clueless sales team, not competitive
Clueless sales team. I wanted to support local and went back and fourth on a few emails and calls, ultimately got a Ping G430 driver NEW at Golftown f...
Great products and prices
This was the second time purchasing clubs from Golf Avenue, great experience...
I've dealt with Golf Avenue on numerous…
I've dealt with Golf Avenue on numerous occasions and have always had a positive experience whether it be ordering, trading or returning items. They'r...
Clubs exactly as described
Clubs exactly as described, deliv...
Golf Avenue offers fir prices on your…
Golf Avenue offers fir prices on your trade-ins. They have a variety of pre-owned clubs plus other golf products/accessories at very competitive price...
The service was great1
The service was prompt, pleasant and efficient. They delivered what they promised and the trade in of my golf...
Great Experience
I found the club I wanted. The customer service was great. It shipped immediately, arrived on tim...
“New” putter? I think not!
Ordered a “new” putter. Received a used one. They claimed I ordered used. I never received, even asking...
Conclusion
Reviews for Golf Avenue show a clear split between positive buying experiences and recurring problems around trade‑ins and communication. Positive reports highlight accurate product descriptions, fast shipping, and instances where warranty claims were handled without dispute. Negative reports cluster around trade‑in payouts, delayed or missing payments, order mix‑ups and low responsiveness to problems. If you consider purchasing, compare prices across retailers, document items before shipping (photos and receipts), and use buyer protection where available. If using the trade‑in service, be prepared for variable offers and potential delays; contact support and retain proof of condition if disputes arise.