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We Collect & Analyze Reviews

Gorjana
Experiences & Reviews

Gorjana is a contemporary jewelry brand selling necklaces, rings, bracelets and earrings through e-commerce and physical retail locations. The label offers a range of styles from minimalist stacking pieces to personalized/engraved items and gift packaging. Customers typically interact with Gorjana via online orders, in-store pickup, and retail store service.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 38%
Latest Review 13d
Overall Rating
2.7

Our Analysis

๐ŸŽฏ

Service quality

Reviews report inconsistent customer service: many cite unanswered calls, refund refusals, and restrictive policies, though some note fast issue resolution.

Share of mentions
15%
Weak
๐Ÿ’ฐ

Value for money

Several customers describe items as poor value after breakage or discoloration; a smaller set praises affordable pricing and appearance.

Share of mentions
10%
Weak
โšก

User experience

Shopping experiences vary: in-store pickup and gift wrapping receive praise, while online orders report late shipping, pickup problems, and misleading images.

Share of mentions
21%
Mixed
๐Ÿ”ง

Product quality

Product feedback is mixed: multiple reports of broken chains, clasps, plating or illegible engraving, alongside positive notes about initial appearance.

Share of mentions
14%
Mixed
๐Ÿ“ž

Communication

Communication is uneven: some reviewers received quick email responses and gift cards, but many describe unreturned messages and poor phone support.

Share of mentions
15%
Weak
โญ

Overall experience

Overall impressions are polarized: some customers praise design and prompt fixes; a larger group reports broken items, refunds denied, and delivery issues.

Share of mentions
24%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

S
Sarah Terpstra
trustpilot.com Oct 01, 2025

Turned to brass instantly

Purchased ting day before I left for a month long trip. Ring turned to brass almost...

A
Amy Short Arbuckle
trustpilot.com Oct 01, 2025

I purchased a Parker necklace and 3โ€ฆ

I purchased a Parker necklace and 3 charms for my granddaughter on her birthday. While shopping I noticed their collection of Huggie earrings. One pai...

M
Mel
trustpilot.com Oct 01, 2025

The engraving isn't legible

The engraving isn't legible. It's...

D
Daquota Avila
trustpilot.com Oct 01, 2025

They are a scam donโ€™t buy from themโ€ฆ

They are a scam donโ€™t buy from them they messed up the address on there end and canโ€™t adju...

T
Trupti P
trustpilot.com Oct 01, 2025

Do not stand behind their product quality

I initially bought two fine jewelry necklaces for my daughters. My daughter then bought me a personalized bracelet for Motherโ€™s Day. It had a very thi...

D
Dina
trustpilot.com Oct 01, 2025

Gorjana has a beautiful selection ofโ€ฆ

Gorjana has a beautiful selection of merchandise and jewelry to match every occasion. They have exceptio...

T
Tiffany Neumann
trustpilot.com Oct 01, 2025

Garbage company

Garbage company. None of the stores Irvine or Laguna beach answer their phones. I called multiple times of the day no answerI tried to order a necklac...

J
John Faucett
trustpilot.com Oct 01, 2025

I specifically purchased an item fromโ€ฆ

I specifically purchased an item from this website with the promise of a two-day delivery in order to have my item before mother's Day. the website wa...

R
Rose Kapturasky
trustpilot.com Oct 01, 2025

Not even close to actual size in picture

Just received my diamond stack ring for my daughterโ€™s college graduation. The ring was extremely thin an...

L
Lori Gold
trustpilot.com Oct 01, 2025

My niece purchased a cute littleโ€ฆ

My niece purchased a cute little bracelet with my initial for me for Christmas. Unfortunately, it fell off of my wrist and I never found it. I decided...

L
Lynnette Fields
trustpilot.com Oct 01, 2025

I bought my daughter some stackableโ€ฆ

I bought my daughter some stackable rings for Christmas, she unfortunately lost everything in the palisades fires, including her...

T
Tiffany
trustpilot.com Oct 01, 2025

Holy smokes my husband got me aโ€ฆ

...

L
Lisa Fowle
trustpilot.com Oct 01, 2025

Very poor service -- disappointed

I wish I had seen reviews before placing an order. This company's service is awful. I placed an order for a gift. Package 1 never arrived, package 2 c...

T
Tee B
trustpilot.com Oct 01, 2025

Unfortunately, customer service will be their downfallโ€ฆ

I received a bracelet for my Thanksgiving day birthday, while visiting extended family in Portland Oregon. I loved it so much, that I ordered 3 of the...

F
Farrah T.
trustpilot.com Oct 01, 2025

What I was looking for

Loud, thick jewelry just ainโ€™t my thing. So when I discovered Gorjana I had already bought from 3 other brands that also carry a similar minimalist st...

M
Michael Hosto
trustpilot.com Oct 01, 2025

Bad business stay away

Was about to buy earings for my wife from a catalog they mailed. Bait and switch price from mailed catalog. Spo...

P
Pamela Collado
trustpilot.com Oct 01, 2025

Absolutely horrible

...

R
Roxanne Arber
trustpilot.com Oct 01, 2025

Utter Garbage

This stuff is expensive and flimsy. It is not worth the money at all. You are paying for their ri...

E
Erin Oxford
trustpilot.com Oct 01, 2025

The clasp on my fine jewelry braceletโ€ฆ

The clasp on my fine jewelry bracelet broke after only purchasing it less than 3 months ago. When I reached out to...

L
Lauren Cain
trustpilot.com Oct 01, 2025

So far I am very pleased with myโ€ฆ

So far I am very pleased with my jewelry. I purchased gold plated and I was actually shocked at how great it looks โ€˜onโ€™. I purchased from a Gorjana re...

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Conclusion

Reviews show a split pattern: many customers report issues with product durability (broken chains, clasps, plating, and illegible engraving) and with customer support or shipping. At the same time, several reviewers describe quick resolutions, gift-card compensation, strong in-store service, and pieces that meet expectations initially. If you prioritize timely delivery or engraved/personalized items, check shipping timelines and return/refund policies before ordering. Buying in person or confirming pickup and packaging options may reduce some reported problems.