Many customers praise quick in-store repairs and fast replacements or gift-card refunds. A significant number mention jewelry issues such as broken clasps, fast discoloration, and loose stones. Several buyers say the item’s advertised size or price didn’t match what they received. Reports on phone and online support range from responsive to hard to reach.
Examples from available reviews (Dec 2022 – Mar 2026).
Bracelet lost; company promptly sent a replacement gift card by email.
“Within 3 hours, I received a gift card by e-mail to replace the bracelet!”
Solid gold chain clasp broke and replacement later failed, causing loss.
“Do not purchase solid gold jewelry from Gorjana.”
Stores didn't answer phones and online pickup option failed.
“None of the stores Irvine or Laguna beach answer their phones.”
Pleased with gold-plated jewelry appearance and surprised by quality.
“So far I am very pleased with my jewelry.”
Multiple reviews describe fast fixes such as replacements and gift cards sent by email. Others mention unhelpful staff, refused returns on engraved items, and shipping errors. Across reviews, strong recovery efforts sit alongside recurring complaints that never get resolved.
Several customers report gaps between advertised specs or catalog prices and the items they received. A smaller group calls some pieces affordable and a good value. Price complaints often come with frustration over limited help from customer service.
Reviewers often point to clasps that are difficult to open or that break, plus engravings that look too small to read. Some praise the dainty, stackable style. Online pickup and unanswered store phones show up as repeat pain points.
Numerous reviews mention breakage, discoloration, and replacements that fail soon after wearing. A subset reports being happy with how certain pieces look and hold up. Quality complaints most often focus on clasps, plating that discolors, and stones that feel loose or smaller than expected.
Several reviewers say store phones go unanswered and online pickup messages don’t come through. Others cite missed shipping timelines and slow replies when packages go missing. A minority describe clear, helpful communication in stores.
Feedback splits between standout in-store help and product problems followed by weak follow-up. Positive reviews often mention on-the-spot fixes and friendly store staff. Negative reviews чаще point to lasting defects, unmet expectations, and limited solutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (1) · Quotes shortened · As of: March 2026
After-sales service replaced misshapen ring quickly and without hassle.
“They very kindly replaced it for me without any hassle.”
Purchased diamond earrings; found them very pretty and service great.
“Very pretty. Great Customer Service.”
Amour bracelet broke and discolored quickly, replacement also failed.
“it broke off and turned colors from simple hand washing.”
Employee behavior was gossiping and made the reviewer uncomfortable.
“I felt uncomfortable with her behavior, as she appeared to gossip and make judgmental remarks about customers”
Engraved ring couldn't be returned or resized and staff offered no solutions.
“I was told it couldn't be returned or exchanged.”
Solid gold chain clasp broke and replacement later failed, causing loss.
“Do not purchase solid gold jewelry from Gorjana.”
Diamonds weighed much less than advertised, contradicting product claims.
“The 0.2 total carat weight of diamonds as advertised by Gorjana's website turned out to be only about 0.13 carat by weight.”
Necklace clasp was difficult to use, then broke and failed.
“The clasp was impossible to open, especially if you had semi long nails.”
Coupon removed, price increased, and customer service was unhelpful.
“Customer service was not helpful.”
Ring discolored quickly and company refused return or credit.
“Ring turned to brass almost instantly.”
Purchased a Parker necklace and charms; very pleased with products.
“The little diamond Huggies haven’t been out of my ears for 2 weeks now.”
Engraving was too small and almost invisible.
“The engraving isn't legible.”
Company messed up shipping address and couldn't adjust the order.
“They are a scam don’t buy from them”
Personalized bracelets broke quickly and company refused refund.
“I wasn’t allowed a refund even though the bracelet didn’t work as it was supposed to.”
Store has beautiful merchandise and exceptional personalized customer service.
“They have exceptional customer service”
Stores didn't answer phones and online pickup option failed.
“None of the stores Irvine or Laguna beach answer their phones.”
Two-day delivery promise failed; order delayed and missed Mother's Day.
“Instead of 2 days now my order is going to be shipped in 5 days.”
Ring was much thinner with smaller diamonds than pictured.
“The picture was an extreme exaggeration of the actual size .”
Bracelet lost; company promptly sent a replacement gift card by email.
“Within 3 hours, I received a gift card by e-mail to replace the bracelet!”
Company replaced lost jewelry and issued a $250 gift card.
“they sent my daughter a bunch of jewelry and a 250.00 dollar gift card!!”
Company resolved an issue for the reviewer.
“they fixed the issue thanks!”
Multiple packages were missing or incorrect and customer service was poor.
“Package 1 never arrived, package 2 came after a call to Customer Service”
In-store gift wrapping was excellent but online customer service inconsistent.
“Although I love the products so far, I am completely disappointed with the inconsistent and subpar customer service.”
Found dainty, minimalist designs and is building a collection.
“The Gorjana designs are so dainty and sparkly and just what I wanted for my stack.”
Catalog price differed from actual price and staff were dismissive.
“Bait and switch price from mailed catalog.”
Reviewer says the experience was absolutely horrible.
“Absolutely horrible”
Jewelry seemed expensive, flimsy, and did not hold up to wear.
“This stuff is expensive and flimsy.”
Bracelet clasp broke and customer service did not respond.
“The clasp on my fine jewelry bracelet broke after only purchasing it less than 3 months ago.”
Pleased with gold-plated jewelry appearance and surprised by quality.
“So far I am very pleased with my jewelry.”
I recently purchased some jewelry from Gorjana and my experience was absolutely amazing! The website offered a variety of beautiful pieces that were thoughtfully designed. I found a gold layering necklace that was perfect for me, along with some hoop earrings and thin stacking rings to match.
The quality of the jewelry is excellent, especially given the affordable prices. Everything arrived within just a few days in elegant packaging adding to the overall luxury feel!
Gorjana offers something for everyone - it has an impressive collection of engravable gifts, intention bracelets, coin necklaces among others. You can mix and match their collections as they style all occasions perfectly.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gorjana is a jewelry retailer that designs and sells contemporary everyday pieces. Its lineup includes necklaces, bracelets, rings, and earrings. Customers can buy online or in physical stores. Stores offer services such as engraving and gift wrapping, and the company provides support for orders and repairs.