Reviews Analyzed
21
We Collect & Analyze Reviews
Gorjana
Experiences & Reviews
Gorjana is a contemporary jewelry brand selling necklaces, rings, bracelets and earrings through e-commerce and physical retail locations. The label offers a range of styles from minimalist stacking pieces to personalized/engraved items and gift packaging. Customers typically interact with Gorjana via online orders, in-store pickup, and retail store service.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Reviews report inconsistent customer service: many cite unanswered calls, refund refusals, and restrictive policies, though some note fast issue resolution.
Share of mentions
Weak
15%
💰
Value for money
Several customers describe items as poor value after breakage or discoloration; a smaller set praises affordable pricing and appearance.
Share of mentions
Weak
10%
⚡
User experience
Shopping experiences vary: in-store pickup and gift wrapping receive praise, while online orders report late shipping, pickup problems, and misleading images.
Share of mentions
Mixed
21%
🔧
Product quality
Product feedback is mixed: multiple reports of broken chains, clasps, plating or illegible engraving, alongside positive notes about initial appearance.
Share of mentions
Mixed
14%
📞
Communication
Communication is uneven: some reviewers received quick email responses and gift cards, but many describe unreturned messages and poor phone support.
Share of mentions
Weak
15%
⭐
Overall experience
Overall impressions are polarized: some customers praise design and prompt fixes; a larger group reports broken items, refunds denied, and delivery issues.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – October 2025).
My niece purchased a cute little…
"My niece purchased a cute little bracelet with my initial for me for Christmas. Unfortunately, it fell off of my wrist and I never found it. I decided..."
Lori Gold
Trustpilot
Oct 01, 2025
Featured for: Fast email gift-card replacement
Do not stand behind their product quality
"I initially bought two fine jewelry necklaces for my daughters. My daughter then bought me a personalized bracelet for Mother’s Day. It had a very thi..."
Trupti P
Trustpilot
Oct 01, 2025
Featured for: Repeated breakage; refund denied
I specifically purchased an item from…
"I specifically purchased an item from this website with the promise of a two-day delivery in order to have my item before mother's Day. the website wa..."
John Faucett
Trustpilot
Oct 01, 2025
Featured for: Promised two-day shipping delayed
Outstanding Jewelry Collection at Gorjana
"I recently purchased some jewelry from Gorjana and my experience was absolutely amazing! The website offered a variety of beautiful pieces that were thoughtfully designed. I found a gold layering necklace that was perfect for me, along with some hoop earrings and thin stacking rings to match. The quality of the jewelry is excellent, especially given the affordable prices. Everything arrived within just a few days in elegant packaging adding to the overall luxury feel! Gorjana offers something for everyone - it has an impressive collection of engravable gifts, intention bracelets, coin necklaces among others. You can mix and match their collections as they style all occasions perfectly."
Mraz
Collected.reviews
Dec 23, 2022
Featured for: Positive quality, price, packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Sarah Terpstra
trustpilot.com
Oct 01, 2025
Turned to brass instantly
Purchased ting day before I left for a month long trip. Ring turned to brass almost...
A
Amy Short Arbuckle
trustpilot.com
Oct 01, 2025
I purchased a Parker necklace and 3…
I purchased a Parker necklace and 3 charms for my granddaughter on her birthday. While shopping I noticed their collection of Huggie earrings. One pai...
M
Mel
trustpilot.com
Oct 01, 2025
The engraving isn't legible
The engraving isn't legible. It's...
D
Daquota Avila
trustpilot.com
Oct 01, 2025
They are a scam don’t buy from them…
They are a scam don’t buy from them they messed up the address on there end and can’t adju...
T
Trupti P
trustpilot.com
Oct 01, 2025
Do not stand behind their product quality
I initially bought two fine jewelry necklaces for my daughters. My daughter then bought me a personalized bracelet for Mother’s Day. It had a very thi...
D
Dina
trustpilot.com
Oct 01, 2025
Gorjana has a beautiful selection of…
Gorjana has a beautiful selection of merchandise and jewelry to match every occasion. They have exceptio...
T
Tiffany Neumann
trustpilot.com
Oct 01, 2025
Garbage company
Garbage company. None of the stores Irvine or Laguna beach answer their phones. I called multiple times of the day no answerI tried to order a necklac...
J
John Faucett
trustpilot.com
Oct 01, 2025
I specifically purchased an item from…
I specifically purchased an item from this website with the promise of a two-day delivery in order to have my item before mother's Day. the website wa...
R
Rose Kapturasky
trustpilot.com
Oct 01, 2025
Not even close to actual size in picture
Just received my diamond stack ring for my daughter’s college graduation. The ring was extremely thin an...
L
Lori Gold
trustpilot.com
Oct 01, 2025
My niece purchased a cute little…
My niece purchased a cute little bracelet with my initial for me for Christmas. Unfortunately, it fell off of my wrist and I never found it. I decided...
L
Lynnette Fields
trustpilot.com
Oct 01, 2025
I bought my daughter some stackable…
I bought my daughter some stackable rings for Christmas, she unfortunately lost everything in the palisades fires, including her...
T
Tiffany
trustpilot.com
Oct 01, 2025
Holy smokes my husband got me a…
...
L
Lisa Fowle
trustpilot.com
Oct 01, 2025
Very poor service -- disappointed
I wish I had seen reviews before placing an order. This company's service is awful. I placed an order for a gift. Package 1 never arrived, package 2 c...
T
Tee B
trustpilot.com
Oct 01, 2025
Unfortunately, customer service will be their downfall…
I received a bracelet for my Thanksgiving day birthday, while visiting extended family in Portland Oregon. I loved it so much, that I ordered 3 of the...
F
Farrah T.
trustpilot.com
Oct 01, 2025
What I was looking for
Loud, thick jewelry just ain’t my thing. So when I discovered Gorjana I had already bought from 3 other brands that also carry a similar minimalist st...
M
Michael Hosto
trustpilot.com
Oct 01, 2025
Bad business stay away
Was about to buy earings for my wife from a catalog they mailed. Bait and switch price from mailed catalog. Spo...
P
Pamela Collado
trustpilot.com
Oct 01, 2025
Absolutely horrible
...
R
Roxanne Arber
trustpilot.com
Oct 01, 2025
Utter Garbage
This stuff is expensive and flimsy. It is not worth the money at all. You are paying for their ri...
E
Erin Oxford
trustpilot.com
Oct 01, 2025
The clasp on my fine jewelry bracelet…
The clasp on my fine jewelry bracelet broke after only purchasing it less than 3 months ago. When I reached out to...
L
Lauren Cain
trustpilot.com
Oct 01, 2025
So far I am very pleased with my…
So far I am very pleased with my jewelry. I purchased gold plated and I was actually shocked at how great it looks ‘on’. I purchased from a Gorjana re...
Conclusion
Reviews show a split pattern: many customers report issues with product durability (broken chains, clasps, plating, and illegible engraving) and with customer support or shipping. At the same time, several reviewers describe quick resolutions, gift-card compensation, strong in-store service, and pieces that meet expectations initially. If you prioritize timely delivery or engraved/personalized items, check shipping timelines and return/refund policies before ordering. Buying in person or confirming pickup and packaging options may reduce some reported problems.