Gorjana
Experiences & Reviews
Gorjana is a contemporary jewelry brand selling necklaces, rings, bracelets and earrings through e-commerce and physical retail locations. The label offers a range of styles from minimalist stacking pieces to personalized/engraved items and gift packaging. Customers typically interact with Gorjana via online orders, in-store pickup, and retail store service.
Overview & Key Metrics
Our Analysis
Service quality
Reviews report inconsistent customer service: many cite unanswered calls, refund refusals, and restrictive policies, though some note fast issue resolution.
Value for money
Several customers describe items as poor value after breakage or discoloration; a smaller set praises affordable pricing and appearance.
User experience
Shopping experiences vary: in-store pickup and gift wrapping receive praise, while online orders report late shipping, pickup problems, and misleading images.
Product quality
Product feedback is mixed: multiple reports of broken chains, clasps, plating or illegible engraving, alongside positive notes about initial appearance.
Communication
Communication is uneven: some reviewers received quick email responses and gift cards, but many describe unreturned messages and poor phone support.
Overall experience
Overall impressions are polarized: some customers praise design and prompt fixes; a larger group reports broken items, refunds denied, and delivery issues.
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Data Collection
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 โ October 2025).
My niece purchased a cute littleโฆ
"My niece purchased a cute little bracelet with my initial for me for Christmas. Unfortunately, it fell off of my wrist and I never found it. I decided..."
Do not stand behind their product quality
"I initially bought two fine jewelry necklaces for my daughters. My daughter then bought me a personalized bracelet for Motherโs Day. It had a very thi..."
I specifically purchased an item fromโฆ
"I specifically purchased an item from this website with the promise of a two-day delivery in order to have my item before mother's Day. the website wa..."
Outstanding Jewelry Collection at Gorjana
"I recently purchased some jewelry from Gorjana and my experience was absolutely amazing! The website offered a variety of beautiful pieces that were thoughtfully designed. I found a gold layering necklace that was perfect for me, along with some hoop earrings and thin stacking rings to match. The quality of the jewelry is excellent, especially given the affordable prices. Everything arrived within just a few days in elegant packaging adding to the overall luxury feel! Gorjana offers something for everyone - it has an impressive collection of engravable gifts, intention bracelets, coin necklaces among others. You can mix and match their collections as they style all occasions perfectly."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Turned to brass instantly
Purchased ting day before I left for a month long trip. Ring turned to brass almost...
I purchased a Parker necklace and 3โฆ
I purchased a Parker necklace and 3 charms for my granddaughter on her birthday. While shopping I noticed their collection of Huggie earrings. One pai...
The engraving isn't legible
The engraving isn't legible. It's...
They are a scam donโt buy from themโฆ
They are a scam donโt buy from them they messed up the address on there end and canโt adju...
Do not stand behind their product quality
I initially bought two fine jewelry necklaces for my daughters. My daughter then bought me a personalized bracelet for Motherโs Day. It had a very thi...
Gorjana has a beautiful selection ofโฆ
Gorjana has a beautiful selection of merchandise and jewelry to match every occasion. They have exceptio...
Garbage company
Garbage company. None of the stores Irvine or Laguna beach answer their phones. I called multiple times of the day no answerI tried to order a necklac...
I specifically purchased an item fromโฆ
I specifically purchased an item from this website with the promise of a two-day delivery in order to have my item before mother's Day. the website wa...
Not even close to actual size in picture
Just received my diamond stack ring for my daughterโs college graduation. The ring was extremely thin an...
My niece purchased a cute littleโฆ
My niece purchased a cute little bracelet with my initial for me for Christmas. Unfortunately, it fell off of my wrist and I never found it. I decided...
I bought my daughter some stackableโฆ
I bought my daughter some stackable rings for Christmas, she unfortunately lost everything in the palisades fires, including her...
Holy smokes my husband got me aโฆ
...
Very poor service -- disappointed
I wish I had seen reviews before placing an order. This company's service is awful. I placed an order for a gift. Package 1 never arrived, package 2 c...
Unfortunately, customer service will be their downfallโฆ
I received a bracelet for my Thanksgiving day birthday, while visiting extended family in Portland Oregon. I loved it so much, that I ordered 3 of the...
What I was looking for
Loud, thick jewelry just ainโt my thing. So when I discovered Gorjana I had already bought from 3 other brands that also carry a similar minimalist st...
Bad business stay away
Was about to buy earings for my wife from a catalog they mailed. Bait and switch price from mailed catalog. Spo...
Absolutely horrible
...
Utter Garbage
This stuff is expensive and flimsy. It is not worth the money at all. You are paying for their ri...
The clasp on my fine jewelry braceletโฆ
The clasp on my fine jewelry bracelet broke after only purchasing it less than 3 months ago. When I reached out to...
So far I am very pleased with myโฆ
So far I am very pleased with my jewelry. I purchased gold plated and I was actually shocked at how great it looks โonโ. I purchased from a Gorjana re...
Conclusion
Reviews show a split pattern: many customers report issues with product durability (broken chains, clasps, plating, and illegible engraving) and with customer support or shipping. At the same time, several reviewers describe quick resolutions, gift-card compensation, strong in-store service, and pieces that meet expectations initially. If you prioritize timely delivery or engraved/personalized items, check shipping timelines and return/refund policies before ordering. Buying in person or confirming pickup and packaging options may reduce some reported problems.