Reviewers repeatedly call out inconsistent product quality (examples include paint residue on dressers and peeling finishes on outdoor tables) and operational problems such as inventory mismatches and long shipping or refund timelines. Multiple reports describe slow or difficult refunds and mixed responsiveness from customer service, though several buyers report timely replacements and helpful agents in specific cases. If you consider purchasing, inspect product photos and descriptions, save order and return documentation, and photograph any damage on arrival. These steps help when contacting customer service; be prepared for possible delays but know some customers have received satisfactory resolutions.
Examples from available reviews (Jan 2019 – Feb 2026).
Paint residue inside dressers rubbed off and ruined stored bedding.
“paint residue on the drawers interior rubbed off on bedding we stored in them.”
Refunds require calling and take a very long time to process.
“Refunds take FOREVER and require you calling them”
Product specialist promptly replaced a broken decor piece and completed the grouping.
“Sabrina Cearley (Product Specialist) was prompt and professional with her response”
Damaged stool was replaced promptly and discount offered to keep damaged piece.
“they made good and sent a new one immediately.”
Many reviewers report slow or difficult returns, warranty or refund delays and inconsistent resolution; a minority describe timely replacements and prepaid returns.
Several customers said items felt overpriced given material or finish quality; a few shoppers reported favorable pricing or unexpected discounts.
Reports include cart price changes, inventory mismatches, long ship windows and missing or unclear instructions; a few buyers had fast deliveries.
Frequent complaints describe damaged arrivals, poor finishes, paint residue or peeling; other reviewers received acceptable replacements or functional items.
Many reviewers describe delayed, inconsistent or unhelpful responses, excessive automated messages, or moderated feedback; some customers praised prompt, professional agents.
Overall impressions tilt negative in these reviews: recurring operational and quality problems, though individual experiences include successful replacements and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery left package at the road and company refused to take responsibility.
“they told me to call the company that delivered the package”
Wrong item shipped and company required customer to return it before reshipment.
“They act like it was my mistake rather than theirs.”
I purchased a door mat for myself and another for my parents. I am so unhappy with the door mat I received from this store. The quality is horrible, the design was printed poorly and it was said to be a "nourishing" door mat. The backing of the doormat was rough and left marks on my floor. It's not the same product as pictured on the site and it is not worth what I paid for. I contacted them and they got back to me very fast, but then after that, they were almost impossible to reach. It's like you're contacting a dead end. So, I decided to keep it because I didn't want to deal with the hassle of shipping it back and getting a refund. But I would not endorse this shop at all.
Item repeatedly backordered with long delays and poor fulfillment reliability.
“it was to ship on Nov 29 and arrive Dec 2-8. Now it is on back order.”
Multiple patio furniture items arrived broken or incorrect causing lengthy issues.
“the warehouse, packaging and shipping were a nightmare.”
Gift card was charged then order canceled and customer service gave no help.
“You took my gift card then canceled my order because it was discontinued!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Grandin Road is a U.S.-focused online and catalog retailer specializing in home furnishings, seasonal décor and accent pieces. The assortment commonly includes furniture, rugs, outdoor/indoor décor, lighting and decorative accessories. Shoppers will typically encounter product pages, catalog ordering and customer service/returns handled through the company’s online and phone channels. This context helps consumers interpret reviews about shipping, returns, product condition and customer support.