Reviews show a clear split: several customers praise product durability and report helpful replacements, while a larger share report problems with shipping, sizing and seam failures. Common concrete issues include trousers with poor fit, seam or glue failures on shirts, delayed or missing replacement shipments, and complaints about customs invoicing. If you consider buying, verify sizing carefully and confirm shipping/customs terms for your country. Check warranty terms and document defects promptly—some customers received replacements, others reported refused claims or lengthy backorders.
Examples from available reviews (Dec 2021 – Feb 2026).
Positive experience with both product and customer service.
“Awesome product and awesome customer service!”
Jackets were great but replacement pants have been backordered over a month.
“I have contacted customer service and they said that it was on backorder”
Orders never arrived and refunds were not processed.
“THE DELIVERY WILL NEVER HAPPEN”
Seamless shirts failed and warranty claims were refused.
“Paying a premium price for a mediocre product”
Many reviews cite shipping delays, backorders and warranty refusals; a minority report straightforward exchanges and replacements from customer service.
Some buyers call items durable and worth the price, while others describe paying premium prices for garments they consider mediocre or poorly finished.
No substantive feedback on website or app usability in these reviews; data is insufficient to draw conclusions about checkout or site experience.
Several customers praise long‑term durability, yet multiple reports note seam failures, poor fit (especially trousers) and inconsistent material performance.
Communication is inconsistent: some report prompt, helpful responses and replacements; others report delayed replies, refund refusals or problematic customs paperwork.
Overall impressions lean negative: durable products and good service appear in some reviews, but many detail delivery failures, defects and warranty disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Refund requests were repeatedly submitted but received no response.
“Stay away - I have submitted refund request multiple days in a row - no contact.”
Shirts developed seam holes while some items remained durable.
“fallen to the seam demons under the arms”
Reviewer recommends products and describes them as high quality.
“Best products highy quility.”
Seamless shirts failed and warranty claims were refused.
“Paying a premium price for a mediocre product”
Orders never arrived and refunds were not processed.
“THE DELIVERY WILL NEVER HAPPEN”
Customer service replaced defective shirts promptly and hassle-free.
“sent new replacements with no hassle”
Positive experience with both product and customer service.
“Awesome product and awesome customer service!”
Company issued a fraudulent invoice causing customs problems.
“the company tries to "optimise" customs duties by issuing a fradulent invoice”
Trousers had terrible fit and poor material quality.
“The worst trousers I ever bought.”
I ordered two ALPHA SERIES II 3L JACKET jackets and OMEGA pants, the jackets were great but the pants were both way too small. I had to get them to ship me the next size up and I was told that it would be about 2 weeks for them to arrive. It has been over a month and no new pants. I have contacted customer service and they said that it was on backorder, that was a month ago, still haven't received my new size pair of pants.I have been a royal customer here, and I love their products that are both of high quality and available at great prices but I think this will be my last time to order anything from this site!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Graphene-X is a consumer apparel brand selling jackets, trousers and performance garments through its online store. People researching reviews typically look for information on fit, durability, shipping and customer support. This summary is intended to help shoppers find balanced feedback and decide whether to buy or investigate sizing, warranty and shipping options further.