Graphene-X
Experiences & Reviews
Graphene-X is a consumer apparel brand selling jackets, trousers and performance garments through its online store. People researching reviews typically look for information on fit, durability, shipping and customer support. This summary is intended to help shoppers find balanced feedback and decide whether to buy or investigate sizing, warranty and shipping options further.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews cite shipping delays, backorders and warranty refusals; a minority report straightforward exchanges and replacements from customer service.
Value for money
Some buyers call items durable and worth the price, while others describe paying premium prices for garments they consider mediocre or poorly finished.
User experience
No substantive feedback on website or app usability in these reviews; data is insufficient to draw conclusions about checkout or site experience.
Product quality
Several customers praise longโterm durability, yet multiple reports note seam failures, poor fit (especially trousers) and inconsistent material performance.
Communication
Communication is inconsistent: some report prompt, helpful responses and replacements; others report delayed replies, refund refusals or problematic customs paperwork.
Overall experience
Overall impressions lean negative: durable products and good service appear in some reviews, but many detail delivery failures, defects and warranty disputes.
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias โ just real customer voices.
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (December 2021 โ October 2025).
Just awesome!
"Awesome product and aw..."
ALPHA SERIES II 3L JACKET jackets and OMEGA pants
"I ordered two ALPHA SERIES II 3L JACKET jackets and OMEGA pants, the jackets were great but the pants were both way too small. I had to get them to ship me the next size up and I was told that it would be about 2 weeks for them to arrive. It has been over a month and no new pants. I have contacted customer service and they said that it was on backorder, that was a month ago, still haven't received my new size pair of pants.I have been a royal customer here, and I love their products that are both of high quality and available at great prices but I think this will be my last time to order anything from this site!"
DO NOT PURCHASE ANYTHING FROM HERE
"No idea about the products they never arrived. The shipping policies of this company make it one to avoid. DO NOT..."
Paying a premium price for a mediocre product
"It WAS one of the best brands. I bought every product they made. Design is ok, but I like the innovative material. Most of the products are alright, b..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (6) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Paying a premium price for a mediocre product
It WAS one of the best brands. I bought every product they made. Design is ok, but I like the innovative material. Most of the products are alright, b...
DO NOT PURCHASE ANYTHING FROM HERE
No idea about the products they never arrived. The shipping policies of this company make it one to avoid. DO NOT...
Buy well pays off long term.
I have numerous products from trousers, tshirts, jackets and underwear. Graphene is NOT a gimmick and all my purchases still look new after heavy use...
Just awesome!
Awesome product and aw...
Beware
When shipping globally, the company tries to "optimise" customs duties by issuing a fradulent invoice wit...
The worst trousers I ever bought
The worst trousers I ever bought. I don't know on what models do they make site L? Should I weight 120kg so trousers would fit in me? I'm 80kg and the...
ALPHA SERIES II 3L JACKET jackets and OMEGA pants
I ordered two ALPHA SERIES II 3L JACKET jackets and OMEGA pants, the jackets were great but the pants were both way too small. I had to get them to ship me the next size up and I was told that it would be about 2 weeks for them to arrive. It has been over a month and no new pants. I have contacted customer service and they said that it was on backorder, that was a month ago, still haven't received my new size pair of pants.I have been a royal customer here, and I love their products that are both of high quality and available at great prices but I think this will be my last time to order anything from this site!
Conclusion
Reviews show a clear split: several customers praise product durability and report helpful replacements, while a larger share report problems with shipping, sizing and seam failures. Common concrete issues include trousers with poor fit, seam or glue failures on shirts, delayed or missing replacement shipments, and complaints about customs invoicing. If you consider buying, verify sizing carefully and confirm shipping/customs terms for your country. Check warranty terms and document defects promptlyโsome customers received replacements, others reported refused claims or lengthy backorders.