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We Collect & Analyze Reviews

Graphene-X
Experiences & Reviews

Graphene-X is a consumer apparel brand selling jackets, trousers and performance garments through its online store. People researching reviews typically look for information on fit, durability, shipping and customer support. This summary is intended to help shoppers find balanced feedback and decide whether to buy or investigate sizing, warranty and shipping options further.

Overview & Key Metrics

Reviews Analyzed 7
Positive Sentiment 43%
Latest Review 16d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Many reviews cite shipping delays, backorders and warranty refusals; a minority report straightforward exchanges and replacements from customer service.

Share of mentions
22%
Weak
💰

Value for money

Some buyers call items durable and worth the price, while others describe paying premium prices for garments they consider mediocre or poorly finished.

Share of mentions
11%
Mixed
⚡

User experience

No substantive feedback on website or app usability in these reviews; data is insufficient to draw conclusions about checkout or site experience.

Share of mentions
0%
Mixed
🔧

Product quality

Several customers praise long‑term durability, yet multiple reports note seam failures, poor fit (especially trousers) and inconsistent material performance.

Share of mentions
19%
Mixed
📞

Communication

Communication is inconsistent: some report prompt, helpful responses and replacements; others report delayed replies, refund refusals or problematic customs paperwork.

Share of mentions
22%
Weak
⭐

Overall experience

Overall impressions lean negative: durable products and good service appear in some reviews, but many detail delivery failures, defects and warranty disputes.

Share of mentions
26%
Weak

View all 7 public customer reviews – filtered by relevance →

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Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 7 reviews

All Customer Reviews

Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Long
trustpilot.com Oct 01, 2025

Paying a premium price for a mediocre product

It WAS one of the best brands. I bought every product they made. Design is ok, but I like the innovative material. Most of the products are alright, b...

P
Paul
trustpilot.com Oct 01, 2025

DO NOT PURCHASE ANYTHING FROM HERE

No idea about the products they never arrived. The shipping policies of this company make it one to avoid. DO NOT...

R
Richard Everingham
trustpilot.com Oct 01, 2025

Buy well pays off long term.

I have numerous products from trousers, tshirts, jackets and underwear. Graphene is NOT a gimmick and all my purchases still look new after heavy use...

P
Pontus Eriksson
trustpilot.com Oct 01, 2025

Just awesome!

Awesome product and aw...

C
Customer
trustpilot.com Oct 01, 2025

Beware

When shipping globally, the company tries to "optimise" customs duties by issuing a fradulent invoice wit...

M
Miroslav Fiolica
trustpilot.com Oct 01, 2025

The worst trousers I ever bought

The worst trousers I ever bought. I don't know on what models do they make site L? Should I weight 120kg so trousers would fit in me? I'm 80kg and the...

A
Alex Travis
Collected.reviews Dec 10, 2021

ALPHA SERIES II 3L JACKET jackets and OMEGA pants

I ordered two ALPHA SERIES II 3L JACKET jackets and OMEGA pants, the jackets were great but the pants were both way too small. I had to get them to ship me the next size up and I was told that it would be about 2 weeks for them to arrive. It has been over a month and no new pants. I have contacted customer service and they said that it was on backorder, that was a month ago, still haven't received my new size pair of pants.I have been a royal customer here, and I love their products that are both of high quality and available at great prices but I think this will be my last time to order anything from this site!

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Conclusion

Reviews show a clear split: several customers praise product durability and report helpful replacements, while a larger share report problems with shipping, sizing and seam failures. Common concrete issues include trousers with poor fit, seam or glue failures on shirts, delayed or missing replacement shipments, and complaints about customs invoicing. If you consider buying, verify sizing carefully and confirm shipping/customs terms for your country. Check warranty terms and document defects promptly—some customers received replacements, others reported refused claims or lengthy backorders.