Some customers describe quick, hassle-free replacements and say they’ve bought several items with high ratings. Others report refund requests that never get resolved, deliveries that don’t arrive, and backorders that stretch for a month. Product feedback is mixed, split between durable gear and repeated seam or fit problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Refund requests were repeatedly submitted but received no response.
“Stay away - I have submitted refund request multiple days in a row - no contact.”
Seamless shirts failed and warranty claims were refused.
“Paying a premium price for a mediocre product”
Reviewer recommends products and describes them as high quality.
“Best products highy quility.”
Customer service replaced defective shirts promptly and hassle-free.
“sent new replacements with no hassle”
Several reviews mention refund requests that were not processed and orders that never arrived. Other reviewers describe fast replacements and easy returns. Service feedback swings between cases left unresolved and issues handled quickly.
Some reviewers say the durability made the price worth it. Others report seam failures and warranty claims being denied, which lowered the value for them. A few also tie delivery or refund problems to a worse sense of value.
One review directly calls the overall experience positive. Other customers point to delivery and refund problems that made day-to-day experiences negative. Reports of backorders add extra hassle for people waiting on replacements.
Multiple reviews cite seam failures and poor fit on certain garments. Others praise the quality and say items hold up over time. Overall, feedback splits between recurring build issues and clear examples of durable products.
Only a small number of reviews criticize communication. One review claims a fraudulent invoice led to customs problems. No other review brings up the same kind of communication issue.
Reviews show a strong split between high praise and severe complaints. Several top ratings sit alongside multiple one-star reports about refunds, delivery, and product quality. Customer experiences range from satisfied to dissatisfied depending on how service and products turn out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Refund requests were repeatedly submitted but received no response.
“Stay away - I have submitted refund request multiple days in a row - no contact.”
Shirts developed seam holes while some items remained durable.
“fallen to the seam demons under the arms”
Reviewer recommends products and describes them as high quality.
“Best products highy quility.”
Seamless shirts failed and warranty claims were refused.
“Paying a premium price for a mediocre product”
Orders never arrived and refunds were not processed.
“THE DELIVERY WILL NEVER HAPPEN”
Customer service replaced defective shirts promptly and hassle-free.
“sent new replacements with no hassle”
Positive experience with both product and customer service.
“Awesome product and awesome customer service!”
Company issued a fraudulent invoice causing customs problems.
“the company tries to "optimise" customs duties by issuing a fradulent invoice”
Trousers had terrible fit and poor material quality.
“The worst trousers I ever bought.”
I ordered two ALPHA SERIES II 3L JACKET jackets and OMEGA pants, the jackets were great but the pants were both way too small. I had to get them to ship me the next size up and I was told that it would be about 2 weeks for them to arrive. It has been over a month and no new pants. I have contacted customer service and they said that it was on backorder, that was a month ago, still haven't received my new size pair of pants.I have been a royal customer here, and I love their products that are both of high quality and available at great prices but I think this will be my last time to order anything from this site!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Graphene-X makes products using graphene-enhanced materials. It concentrates on material development, product engineering, and manufacturing for commercial and consumer use. The company publishes technical specs and safety documents to support how its products are used. It sells engineered materials and finished products to both industry buyers and retail customers.