Great Heights
Experiences & Reviews
Great Heights is a jewelry retailer reviewed primarily for engagement and custom rings using lab-grown diamonds. Reviews reference online ordering, in-person guidance for ring building, and customer support during the purchase process.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers commonly report friendly, responsive sales staff and timely shipping; many note helpful guidance during selection and fast deliveries.
Value for money
A small number of reviewers comment on price; those who do say rings fit their budgets or that lab-grown diamonds felt like good value.
User experience
Multiple reviewers describe a clean website and useful buying guides; one reviewer reports unclear returns wording on the site causing confusion.
Product quality
Most reviews praise diamond quality, selection and presentation; customers say rings met expectations and often compared favorably to local stores.
Communication
Customers frequently mention helpful, personal interactions (calls, guides, staff) and timely responses; one reviewer raised a concern about policy transparency.
Overall experience
Nearly all reviews recount a positive buying journey citing supportive staff, quality rings and on-time delivery, with one notable policy complaint.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
The website boasts 100 days return…
"The website boasts 100 days return guarantee, but apparently, if you buy two diamonds, one of them will..."
Best experience buying a diamond
"Best experience buying a diamond. Wow. I was scared at first to buy a diamond online. I called and spoke to kim. She was BEYOND HELPFUL. I’m so ha..."
Great Selection, Ethically Sourced and Excellent Service
"I was skeptical at first about lab grown diamonds, but after doing much research, I’m convinced this is the way to go! I don’t think I would ever buy..."
Engagement Rings
"I sincerely want to thank the Great Heights team for their commitment to excellent service delivery. I ordered a diamond engagement from them ad I just loved the way they handle the customers, the swiftness at which they process the orders, their prices, high-quality products, and timely deliveries. In addition, the delivery guys are very friendly and professional. I’m looking forward to purchasing the wedding rings and earrings for the big day. Thank you so much for not disappointing me. For everyone with no idea of where to get their conflict-free diamond rings or earrings, visit Great Heights for exciting products and services."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Good mission based company w/ celeb cred
Good mission based company, more of a modern experience. Not a massive selection of stones compared to Clean Origin, but if she's interested in unique...
The website boasts 100 days return…
The website boasts 100 days return guarantee, but apparently, if you buy two diamonds, one of them will...
The ring is great
The ring is great! I was honestly skeptical because buying a ring online just seems like a risk, but it was n...
I simply bought off the website
I simply bought off the website, they shipped to w...
Arrived early
Arrived early! My...
The sales staff went above and beyond…
The sales staff went above and beyond and my wife l...
My sparkly new ring
I love my new ring from Great Heights! My fiancé was able to create my dream ring an...
Best experience buying a diamond
Best experience buying a diamond. Wow. I was scared at first to buy a diamond online. I called and spoke to kim. She was BEYOND HELPFUL. I’m so ha...
Stoked
Stoked! I had been looking for my girlfriend for a while and this just popped up on my instagram. After poking around for a bit I understood the value...
Great Selection, Ethically Sourced and Excellent Service
I was skeptical at first about lab grown diamonds, but after doing much research, I’m convinced this is the way to go! I don’t think I would ever buy...
Amazing ring
Amazing ring, impeccable customer servi...
Great ring
Great ring, friendly service. They told me 7-10...
Spectacular experience
Spectacular experience! The service was warm and friendly and the di...
Really good customer service
Really good customer service. When it came to buying a diamond, Kim gave me good advice in...
The best!
The guide was super helpful, I learned so much about diamonds! The customer service is unparalleled. My...
Loved my experience with Great Heights
Loved my experience...
We had such a great experience!
We had such a great experience building my ring! I never really thought that there was much of a d...
My fiance and i didn't know where to…
My fiance and i didn't know where to start when it came to purchasing my engagement ring. We loved the idea of lab grown dia...
So happy with our decision!
I had no idea where to start when looking to buy an engagement ring, and great heights made everything so easy right from the outset. Everyone was hel...
Clear Choice
I went to Great Heights for my fiancés engagement ring and she was overwhelmed with joy. After looking in store and seeing lab d...
Conclusion
Across the provided reviews, customers most often highlight helpful, personalized sales support, quick or early shipping, and high perceived diamond quality. Many reviewers describe the website and buying guides as easy to use and helpful when building a custom ring. A small set of reviewers note value alignment with lab-grown diamonds or that items fit their budget. One review calls out unclear returns/’final sale’ wording, so shoppers who prioritize return clarity should verify the policy before purchase. Overall, reviews point to consistent service and product satisfaction with a single recurring policy transparency concern to check in advance.