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We Collect & Analyze Reviews

Great Heights
Experiences & Reviews

Great Heights is a jewelry retailer reviewed primarily for engagement and custom rings using lab-grown diamonds. Reviews reference online ordering, in-person guidance for ring building, and customer support during the purchase process.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 8d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Reviewers commonly report friendly, responsive sales staff and timely shipping; many note helpful guidance during selection and fast deliveries.

Anteil
21%
Stark
💰

Value for money

A small number of reviewers comment on price; those who do say rings fit their budgets or that lab-grown diamonds felt like good value.

Anteil
5%
Gemischt

User experience

Multiple reviewers describe a clean website and useful buying guides; one reviewer reports unclear returns wording on the site causing confusion.

Anteil
7%
Stark
🔧

Product quality

Most reviews praise diamond quality, selection and presentation; customers say rings met expectations and often compared favorably to local stores.

Anteil
23%
Stark
📞

Communication

Customers frequently mention helpful, personal interactions (calls, guides, staff) and timely responses; one reviewer raised a concern about policy transparency.

Anteil
16%
Stark

Overall experience

Nearly all reviews recount a positive buying journey citing supportive staff, quality rings and on-time delivery, with one notable policy complaint.

Anteil
27%
Stark

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Andre M.
trustpilot.com Oct 01, 2025

Good mission based company w/ celeb cred

Good mission based company, more of a modern experience. Not a massive selection of stones compared to Clean Origin, but if she's interested in unique...

W
W -
trustpilot.com Oct 01, 2025

The website boasts 100 days return…

The website boasts 100 days return guarantee, but apparently, if you buy two diamonds, one of them will...

G
Garrett Case
trustpilot.com Oct 01, 2025

The ring is great

The ring is great! I was honestly skeptical because buying a ring online just seems like a risk, but it was n...

J
Joshua Simek
trustpilot.com Oct 01, 2025

I simply bought off the website

I simply bought off the website, they shipped to w...

J
John G
trustpilot.com Oct 01, 2025

Arrived early

Arrived early! My...

M
Marvin
trustpilot.com Oct 01, 2025

The sales staff went above and beyond…

The sales staff went above and beyond and my wife l...

L
Lauren Blake
trustpilot.com Oct 01, 2025

My sparkly new ring

I love my new ring from Great Heights! My fiancé was able to create my dream ring an...

J
Jenny Brill
trustpilot.com Oct 01, 2025

Best experience buying a diamond

Best experience buying a diamond. Wow. I was scared at first to buy a diamond online. I called and spoke to kim. She was BEYOND HELPFUL. I’m so ha...

D
Daniel
trustpilot.com Oct 01, 2025

Stoked

Stoked! I had been looking for my girlfriend for a while and this just popped up on my instagram. After poking around for a bit I understood the value...

K
Khaki
trustpilot.com Oct 01, 2025

Great Selection, Ethically Sourced and Excellent Service

I was skeptical at first about lab grown diamonds, but after doing much research, I’m convinced this is the way to go! I don’t think I would ever buy...

L
Liz Charleston
trustpilot.com Oct 01, 2025

Amazing ring

Amazing ring, impeccable customer servi...

L
Laurence Khadgar
trustpilot.com Oct 01, 2025

Great ring

Great ring, friendly service. They told me 7-10...

J
Jarrett Abbott
trustpilot.com Oct 01, 2025

Spectacular experience

Spectacular experience! The service was warm and friendly and the di...

m
matt bell
trustpilot.com Oct 01, 2025

Really good customer service

Really good customer service. When it came to buying a diamond, Kim gave me good advice in...

A
Abby
trustpilot.com Oct 01, 2025

The best!

The guide was super helpful, I learned so much about diamonds! The customer service is unparalleled. My...

Z
Zach Cohen
trustpilot.com Oct 01, 2025

Loved my experience with Great Heights

Loved my experience...

A
Andrea Poppe
trustpilot.com Oct 01, 2025

We had such a great experience!

We had such a great experience building my ring! I never really thought that there was much of a d...

T
Tori S
trustpilot.com Oct 01, 2025

My fiance and i didn't know where to…

My fiance and i didn't know where to start when it came to purchasing my engagement ring. We loved the idea of lab grown dia...

J
James
trustpilot.com Oct 01, 2025

So happy with our decision!

I had no idea where to start when looking to buy an engagement ring, and great heights made everything so easy right from the outset. Everyone was hel...

A
Allison
trustpilot.com Oct 01, 2025

Clear Choice

I went to Great Heights for my fiancés engagement ring and she was overwhelmed with joy. After looking in store and seeing lab d...

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Conclusion

Across the provided reviews, customers most often highlight helpful, personalized sales support, quick or early shipping, and high perceived diamond quality. Many reviewers describe the website and buying guides as easy to use and helpful when building a custom ring. A small set of reviewers note value alignment with lab-grown diamonds or that items fit their budget. One review calls out unclear returns/’final sale’ wording, so shoppers who prioritize return clarity should verify the policy before purchase. Overall, reviews point to consistent service and product satisfaction with a single recurring policy transparency concern to check in advance.