Several customers say their orders never arrived and that refunds were hard to get. Reviewers describe emails going unanswered and no tracking details after payment. A small number of customers who did receive the product say it worked well against pests.
Examples from available reviews (Oct 2021 – Feb 2026).
Ordered November 14 and still no product by December 16.
“I ordered from them on November 14th and it is December 16th and I still have no product!”
Product never received and company refused to refund or restock adequately.
“refuse to refund the money to people that never received anything from them.”
Paid $93 but shipment never arrived and tracking was unavailable.
“it never showed up and never received a response about the tracking order.”
The spray eliminated bed bugs and stopped further infestations in my home.
“Literally, I cried when I saw some dead bugs the next day.”
Service complaints center on orders not arriving, long shipping delays, and backorders. Several reviewers say they paid for express shipping or full-price orders that never shipped. A few mention early orders went fine, then service slipped on repeat purchases.
Many reviewers say they lost money on orders that never arrived and were not refunded. Some describe it as a scam after repeated non-delivery. Positive value comments are rare and mainly come from customers who received the product and found it worked as expected.
Customers describe long gaps between ordering and the expected delivery date, with no tracking updates. Multiple reviewers say their emails and support requests got no reply. People who received the items say they were easy to use, but that outcome appears uncommon.
Only one review directly praises effectiveness, describing fast pest elimination. Most product-quality remarks tie back to not getting a working product because the order never arrived. Confirmed performance shows up in only a few accounts.
Reviewers repeatedly say their emails went unanswered and customer support did not respond. Several customers report getting no tracking information or follow-up after paying. A minority say contact worked at first, then communication dropped off.
Most reviews focus on delivery and refund problems that were not resolved, leading to low satisfaction. Those complaints sit alongside a few positive notes about product effectiveness. Overall, experiences split sharply rather than leaning consistently positive.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product did not work and no refund was provided.
“Product does not work as it advertised, and no refund!”
Order not received; reviewer claims they were scammed out of $200.
“I let them scam me out of 200 bucks”
Ordered November 14 and still no product by December 16.
“I ordered from them on November 14th and it is December 16th and I still have no product!”
Paid $93 but shipment never arrived and tracking was unavailable.
“it never showed up and never received a response about the tracking order.”
First order worked well but follow-up orders faced delays and poor communication.
“VERY disappointed in the lack of true customer service.”
Product never received and company refused to refund or restock adequately.
“refuse to refund the money to people that never received anything from them.”
Paid for express shipping but package never arrived and refunds unavailable.
“Paid for express shipping on the 5th its the 24th and still package.”
Purchased product but never received it and emails were ignored.
“I bought there product and never received it even sent them a email was ignored”
Ordered August 5, item delayed and repeatedly backordered without delivery.
“Waited 3 weeks emailed company they said it was on back order”
Charges posted on July 22 but product not received and no replies.
“Have yet to receive product. Have sent emails, but no reply.”
So, three months ago, my best friend came visiting, and she left behind something to always remember. BEDBUGS!! Eventually, they made their way into my mattress and at first, I couldn't afford to get rid of them despite deep cleaning everything. My kids are so sensitive to bites and in this case, they were really affected. After a couple of days, I was at loss and didn't know what else to do. So, I turned to online research and eventually found Green Bean Buddy bed bug killer spray as well as bed bug detergent hypoallergenic for linen and clothes. While the delivery wasn't made immediately, the first day I received it, I spent the entire day seriously cleaning and spraying everything in my house. Literally, I cried when I saw some dead bugs the next day. Green Bean Buddy is a God-sent. I was so traumatized but I'm now happy to report I no longer have Bed Bugs nightmares. Also, my house has never again been seen by another bug. For your complete arsenal, I would recommend bug killers from Green Bean Buddy.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Green Bean Buddy runs an online store that sells home and garden products. The site shows product details, prices, and shipping choices for each item. Many product pages also include how-to directions and safety notes when relevant. Customers order online and can reach support by email or web form. The website posts shipping and return policies and accepts standard online payment methods.