Reviews Analyzed
20
We Collect & Analyze Reviews
Gritr Outdoors
Experiences & Reviews
Gritr Outdoors is an outdoor retail brand selling hunting, shooting, camping gear, apparel and accessories via online and physical channels. Consumers researching the company typically check product authenticity, return and shipping policies, in-store service quality, and online ordering/UX before purchase.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
28d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reviews show a split: multiple customers praise helpful in-store staff and some prompt returns, while many report refusals to resolve issues and repeated contact attempts.
Share of mentions
Mixed
23%
💰
Value for money
A small set of reviews praises competitive pricing and sale deals; others report undisclosed open-box items or insurance/coverage shortfalls on claims.
Share of mentions
Mixed
5%
⚡
User experience
Most reviewers describe easy website navigation, clear in-store layout and straightforward return flows for successful cases, with consistently positive UX remarks.
Share of mentions
Strong
8%
🔧
Product quality
Many customers report receiving items as described and good-quality gear, but several reviewers describe counterfeit, defective, or incorrect products sent.
Share of mentions
Mixed
22%
📞
Communication
Some buyers note clear communication and timely shipping; others report canned replies, unreturned messages, disputed tracking data, and delivery/return handling problems.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are mixed: numerous positive in-store and online experiences coexist with a notable cluster of unresolved product and service complaints.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Sent wrong item, refused to make it right
"DO NOT BUY from this seller. I bought skis with bindings and got skis with NO bindings. I contacted the seller and they refused to help at all when I..."
Lauren Frerichs
Trustpilot
Oct 01, 2025
Featured for: Wrong item; refused to resolve
I was sent defective items twice by…
"I was sent defective items twice by Gritr. I even had to call and email customer service dozens of times with photos for proof of sending it back via..."
Quentin
Trustpilot
Oct 01, 2025
Featured for: Repeated defective items; returns failed
Great experience on 1st order
"This was my first order from Gritroutdoor and mostly everything went like clockwork. I had my concerns given some of the negative reviews here but as..."
JRH
Trustpilot
Oct 01, 2025
Featured for: Positive first-order; clear communication
Online Shopping Experience
"I recently placed an order online store and was pleasantly surprised by how easy and efficient the process was. The webs..."
Matthew D. Hardy
Trustpilot
Oct 01, 2025
Featured for: Online shopping UX; accurate descriptions
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
L
Lauren Frerichs
trustpilot.com
Oct 01, 2025
Sent wrong item, refused to make it right
DO NOT BUY from this seller. I bought skis with bindings and got skis with NO bindings. I contacted the seller and they refused to help at all when I...
p
phil marino
trustpilot.com
Oct 01, 2025
Company lies about shipping items they don't have in stock
This company appears to falsely portray the items the have in stock, pretend to ship the item, and then blame the shipping carrier. Thankfully I purch...
M
Matt
trustpilot.com
Oct 01, 2025
Bought some winchester ammo from them
Bought some winchester ammo from them, they sent me reloads stay away from this sham business nothing but crooks!!! Update i have contacted you an...
L
Lesandro
trustpilot.com
Oct 01, 2025
Ordered a helmet from this place and…
Ordered a helmet from this place and got sent a FAKE Kask Utopia, knew the price was too good to be true, on top of h...
E
EC
trustpilot.com
Oct 01, 2025
Terrible customer service
After calling them 7 times and emailing twice to return an item, the 30 day return time period...
Q
Quentin
trustpilot.com
Oct 01, 2025
I was sent defective items twice by…
I was sent defective items twice by Gritr. I even had to call and email customer service dozens of times with photos for proof of sending it back via...
J
JRH
trustpilot.com
Oct 01, 2025
Great experience on 1st order
This was my first order from Gritroutdoor and mostly everything went like clockwork. I had my concerns given some of the negative reviews here but as...
L
Liam
trustpilot.com
Oct 01, 2025
In-store Experience
Visiting Gritr is always a pleasure. Their store is well-organized and stocked with a wide range...
J
Joseph Butcher
trustpilot.com
Oct 01, 2025
Fast and Secure Shipping
Website is easy to navigate, and the shipping is fast and secure...
C
Calvin
trustpilot.com
Oct 01, 2025
Good staff
Those folks sell pretty decent gear, but what really sets them apart is their staff. They...
R
Richard Hines
trustpilot.com
Oct 01, 2025
Easy Returns
I had to return a product I bought online. The process was straightforward, and the customer s...
B
Brian C. Wert
trustpilot.com
Oct 01, 2025
Excellent Shooting Range
The shooting range is one of the best around DFW. It's well-equipped and the prices are reasonable. The staff is very knowledgeabl...
D
Daniel Doyle
trustpilot.com
Oct 01, 2025
I've been a customer at Gritr Outdoors…
I've been a customer at Gritr Outdoors for a while now, and I am consistently impressed by their prices, especially if you can ge...
E
Eric Lazzari
trustpilot.com
Oct 01, 2025
RIPPED OFF BY “CUSTOMER SERVICE!”
Don’t be fooled by these scammers response! Went through the post office process - package was delivered to the wrong house and was not recovered/reco...
R
Royce
trustpilot.com
Oct 01, 2025
Gritr offers a fantastic range of…
Gritr offers a fantastic range of outdoor gear(I’ve been shopping here for a few years now, since it’s pretty close-by). They have decent selection ca...
M
Matthew D. Hardy
trustpilot.com
Oct 01, 2025
Online Shopping Experience
I recently placed an order online store and was pleasantly surprised by how easy and efficient the process was. The webs...
R
Robert C. Henry
trustpilot.com
Oct 01, 2025
Outstanding Customer Service
I visited Gritr Outdoors last week and was blown away by the level of customer service at the store. The staff is knowledgeable, friendly, and genuine...
J
Jim Steetson
trustpilot.com
Oct 01, 2025
Good selection of gear and nice CS(at…
Good selection of gear and nice CS(at least in my experience). Unlike some other reviewers I don't mind buying stuff with damaged boxes(I think websit...
A
Arthur Hovanskiy
trustpilot.com
Oct 01, 2025
Recommend this store
I recently visited this gun store and I was extremely impressed with the level of service and expertise from their staff. From the moment I walked in,...
B
Brian Bee
trustpilot.com
Oct 01, 2025
GANGSTERS
GANGSTERS. They sell open box and used items on AMAZON. They have an F. BBB rating. And do no list as used or open box. Called the Texas stor...
Conclusion
Reviews for Gritr Outdoors are mixed. Several reviewers describe positive in-store interactions, usable website navigation, fast deliveries and good-value finds. At the same time, multiple customers report incorrect, counterfeit or defective items and difficulties getting returns or satisfactory customer-service resolutions. If you consider purchasing, check listing details, confirm return and shipping policies, and consider buyer-protection or payment methods that allow disputes for higher-value items. For in-person purchases, several reviewers highlight knowledgeable staff and a well-organized store experience.