Reviews for Gritr Outdoors are mixed. Several reviewers describe positive in-store interactions, usable website navigation, fast deliveries and good-value finds. At the same time, multiple customers report incorrect, counterfeit or defective items and difficulties getting returns or satisfactory customer-service resolutions. If you consider purchasing, check listing details, confirm return and shipping policies, and consider buyer-protection or payment methods that allow disputes for higher-value items. For in-person purchases, several reviewers highlight knowledgeable staff and a well-organized store experience.
Examples from available reviews (May 2022 – Feb 2026).
Seller sent wrong item and refused to resolve the issue.
“I bought skis with bindings and got skis with NO bindings.”
Received defective items twice and struggled to obtain a refund.
“I was sent defective items twice by Gritr.”
First order went smoothly with excellent communication and delivery.
“Gritr's communication was excellent.”
Online ordering was easy and received items matched descriptions.
“The website is user-friendly and intuitive to navigate.”
Reviews show a split: multiple customers praise helpful in-store staff and some prompt returns, while many report refusals to resolve issues and repeated contact attempts.
A small set of reviews praises competitive pricing and sale deals; others report undisclosed open-box items or insurance/coverage shortfalls on claims.
Most reviewers describe easy website navigation, clear in-store layout and straightforward return flows for successful cases, with consistently positive UX remarks.
Many customers report receiving items as described and good-quality gear, but several reviewers describe counterfeit, defective, or incorrect products sent.
Some buyers note clear communication and timely shipping; others report canned replies, unreturned messages, disputed tracking data, and delivery/return handling problems.
Overall impressions are mixed: numerous positive in-store and online experiences coexist with a notable cluster of unresolved product and service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: February 2026
Received a scratched used item instead of the new product.
“they send me a used scratched up item”
Seller sent wrong item and refused to resolve the issue.
“I bought skis with bindings and got skis with NO bindings.”
Seller allegedly misrepresented stock and provided misleading shipping information.
“This company appears to falsely portray the items the have in stock”
Received reloads instead of advertised Winchester ammunition.
“they sent me reloads”
Received a counterfeit helmet and had to pay return shipping.
“got sent a FAKE Kask Utopia”
Multiple calls and emails failed; return request was denied.
“the 30 day return time period is now closed and they won’t accept my return.”
Received defective items twice and struggled to obtain a refund.
“I was sent defective items twice by Gritr.”
First order went smoothly with excellent communication and delivery.
“Gritr's communication was excellent.”
In-store visit was pleasant; organized store and helpful staff.
“Visiting Gritr is always a pleasure.”
Website is easy to use and orders arrive securely and on time.
“Website is easy to navigate, and the shipping is fast and secure.”
Knowledgeable staff provide helpful advice on choosing gear.
“provide great advice on choosing gear.”
Return process was straightforward and customer service resolved issue promptly.
“The process was straightforward, and the customer service team was helpful and understanding.”
Shooting range is well-equipped with knowledgeable staff and reasonable prices.
“The shooting range is one of the best around DFW.”
Consistently good prices, often lowest when items are on sale.
“They are generally cheaper than other stores”
Package misdelivered and seller failed to respond or provide replacement.
“package was delivered to the wrong house and was not recovered/recoverable.”
Offers a strong selection of high-quality outdoor gear and helpful staff.
“Gritr offers a fantastic range of outdoor gear”
Online ordering was easy and received items matched descriptions.
“The website is user-friendly and intuitive to navigate.”
In-store staff were knowledgeable and helped find suitable gear.
“The staff is knowledgeable, friendly, and genuinely interested in helping you find what you need.”
Good selection and customer service; open-box items arrived without issues.
“Good selection of gear and nice CS(at least in my experience).”
Staff provided expert, safety-focused service and tailored firearm recommendations.
“I was extremely impressed with the level of service and expertise from their staff.”
Alleges selling used/open-box items as new and not honoring purchases.
“They sell open box and used items on AMAZON.”
Multiple attempts to contact failed and return was impossible.
“Possibly the worst customer service I have ever experienced.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gritr Outdoors is an outdoor retail brand selling hunting, shooting, camping gear, apparel and accessories via online and physical channels. Consumers researching the company typically check product authenticity, return and shipping policies, in-store service quality, and online ordering/UX before purchase.