Many customers describe strong in-store help and a website that’s easy to use. Multiple buyers say they received the wrong item or a product that arrived damaged, used, or counterfeit. Several of those buyers also report returns being refused or post-sale support moving slowly and offering little help. Overall, feedback splits between good shopping visits and recurring issues with fulfillment or returns.
Examples from available reviews (May 2022 – Mar 2026).
Received a counterfeit helmet and had to pay return shipping.
“got sent a FAKE Kask Utopia”
Seller sent wrong item and refused to resolve the issue.
“I bought skis with bindings and got skis with NO bindings.”
Website is easy to use and orders arrive securely and on time.
“Website is easy to navigate, and the shipping is fast and secure.”
In-store staff were knowledgeable and helped find suitable gear.
“The staff is knowledgeable, friendly, and genuinely interested in helping you find what you need.”
Reviews often credit in-store staff for solid product knowledge and safety-minded guidance. Another set of reviews describes customer service that doesn’t respond, repeats failed fixes, and turns down return requests. These negative service stories show up across multiple order and refund situations.
Some reviewers point to competitive pricing and sale deals that beat other sellers. A smaller group links poor value to items that arrived used, open-box, or not as described. Complaints about value appear less often than praise for pricing.
Many reviewers call the website easy to navigate, with simple ordering and secure shipping. A few mention delivery issues, such as packages sent to the wrong place and stock or shipping details that didn’t match what was shown. Overall, online comments center on ease of use, with occasional fulfillment problems.
Multiple reviews claim items arrived defective, used, or counterfeit, or that the wrong product was shipped. Other reviews highlight a wide in-store selection of good-quality outdoor gear. Quality concerns come up repeatedly across different product types.
Some customers describe clear, proactive updates about orders and deliveries. Others report stock being presented inaccurately and weak follow-up once problems start. Communication feedback splits between timely updates and frustrating gaps.
Experiences break between good in-store visits and rough post-sale dealings. In-person shoppers often mention helpful staff and purchases that met expectations. Customers who run into order mistakes frequently describe returns that stay unresolved and service that falls apart.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: March 2026
Received a scratched used item instead of the new product.
“they send me a used scratched up item”
Seller sent wrong item and refused to resolve the issue.
“I bought skis with bindings and got skis with NO bindings.”
Seller allegedly misrepresented stock and provided misleading shipping information.
“This company appears to falsely portray the items the have in stock”
Received reloads instead of advertised Winchester ammunition.
“they sent me reloads”
Received a counterfeit helmet and had to pay return shipping.
“got sent a FAKE Kask Utopia”
Multiple calls and emails failed; return request was denied.
“the 30 day return time period is now closed and they won’t accept my return.”
Received defective items twice and struggled to obtain a refund.
“I was sent defective items twice by Gritr.”
First order went smoothly with excellent communication and delivery.
“Gritr's communication was excellent.”
In-store visit was pleasant; organized store and helpful staff.
“Visiting Gritr is always a pleasure.”
Website is easy to use and orders arrive securely and on time.
“Website is easy to navigate, and the shipping is fast and secure.”
Knowledgeable staff provide helpful advice on choosing gear.
“provide great advice on choosing gear.”
Return process was straightforward and customer service resolved issue promptly.
“The process was straightforward, and the customer service team was helpful and understanding.”
Shooting range is well-equipped with knowledgeable staff and reasonable prices.
“The shooting range is one of the best around DFW.”
Consistently good prices, often lowest when items are on sale.
“They are generally cheaper than other stores”
Package misdelivered and seller failed to respond or provide replacement.
“package was delivered to the wrong house and was not recovered/recoverable.”
Offers a strong selection of high-quality outdoor gear and helpful staff.
“Gritr offers a fantastic range of outdoor gear”
Online ordering was easy and received items matched descriptions.
“The website is user-friendly and intuitive to navigate.”
In-store staff were knowledgeable and helped find suitable gear.
“The staff is knowledgeable, friendly, and genuinely interested in helping you find what you need.”
Good selection and customer service; open-box items arrived without issues.
“Good selection of gear and nice CS(at least in my experience).”
Staff provided expert, safety-focused service and tailored firearm recommendations.
“I was extremely impressed with the level of service and expertise from their staff.”
Alleges selling used/open-box items as new and not honoring purchases.
“They sell open box and used items on AMAZON.”
Multiple attempts to contact failed and return was impossible.
“Possibly the worst customer service I have ever experienced.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gritr Outdoors is a U.S. retailer that sells outdoor gear and apparel. It runs physical stores and an online shop with product specs, sizing details, and shipping options. The site offers order tracking, product pages, and posted return and warranty policies. Customers can reach support by phone, email, or in person at retail locations.