Feedback centers on outages and support that customers can’t reach. Several reviewers say their units didn’t work, or their accounts and app failed after purchase. One review describes simple operation and helpful support. Multiple complaints mention billing or control problems tied to actions taken remotely by the company.
Examples from available reviews (Feb 2026).
Company entered bankruptcy, leaving my unit nonfunctional and returns unresolved.
“they strung me along then filed chapter 11 now the unit doesn't work at all.”
Company remotely disabled paid units and refused to repair them.
“They will remotely disable your unit that you have PAID for.”
Unit arrived defective (light and door) and customer service didn't respond.
“When turning it on the top light does not come on and the door will not open.”
Product is easy to use and Grobo's support was always helpful.
“Simple to use and grobos support was always there to help with everything.”
Reviews describe support falling apart after the company became insolvent and through remote account controls. Several people say units they paid for became unusable and they couldn’t get repairs. One review stands out for praising quick support and an easy setup.
Customers describe high upfront prices with no follow-through on repairs or warranty promises. One reviewer ties a large payment to app and hardware problems that were never fixed. A single positive comment says the product felt simple and supported.
Several users mention software and ordering issues, including an app that didn’t work and an unintended automatic order. One person says the phone line was unreachable when trying to get help. One review contrasts these points by calling the system easy to use.
Some reports describe defects on arrival, including lights and doors that don’t work. Other reviews claim the company remotely disabled units that had already been purchased. Only one review describes reliable operation with no hardware issues.
Multiple reviewers describe no follow-up and support channels that couldn’t be reached. One review says the company stopped communicating altogether. Only one review reports a positive communication experience.
Reviews split sharply between one positive ownership story and several accounts of lost service and failing products. Problems show up during purchase, setup, and aftercare. The negative accounts drive most of the real-world outcomes described.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Quotes shortened · As of: February 2026
Company entered bankruptcy, leaving my unit nonfunctional and returns unresolved.
“they strung me along then filed chapter 11 now the unit doesn't work at all.”
Paid $2800; warranty but app failed and support unreachable.
“my app is not working an I can't contact anyone.”
Company ceased communication and left customers without support.
“The company dropped off the face of the earth with no warning and no follow up.”
Unit arrived defective (light and door) and customer service didn't respond.
“When turning it on the top light does not come on and the door will not open.”
Website automatically placed an order and phone support did not respond.
“Automatically ordered product when checking price”
Product is easy to use and Grobo's support was always helpful.
“Simple to use and grobos support was always there to help with everything.”
Company remotely disabled paid units and refused to repair them.
“They will remotely disable your unit that you have PAID for.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Grobo makes automated indoor grow cabinets for home gardeners and hobbyists. The enclosed units combine lighting, water delivery, and nutrient scheduling to help plants grow. Grobo also offers companion software and a mobile app to monitor and control grow cycles. Units, accessories, and replacement parts are sold through the company’s online store and authorized retailers.