In this review sample most customers report problems with shipping, billing surprises (including recurring rewards charges), returns handling, and slow or absent responses from support. A small minority described a positive experience with fast replacement and courteous service. If you consider purchasing, review return and warranty terms carefully, watch for trial-to-subscription language at checkout, and retain tracking numbers, photos, and receipts. For payment safety, monitor statement activity and be prepared to dispute unexpected charges through your card issuer if necessary.
Examples from available reviews (Jul 2017 – Feb 2026).
Incorrect size was quickly replaced and customer service was responsive.
“She was very kind and responsive.”
Unexpected recurring rewards charge appeared after opting for shipping discount.
“checked a box for a discount on shipping. Since then we have been charged $118.65 at $16.95/month.”
Company did not respond to emails and failed to provide service.
“They do not respond to email or queries.”
Returned wrong items but company claims never received them despite proof.
“they are telling my bank they never received the return and I have proof”
Most reviewers report missed deliveries and unwillingness to resolve returns or refunds; one reviewer described fast, helpful service.
Several reviewers report unexpected fees, high prices compared to other retailers, and recurring "rewards" charges they did not anticipate.
Frequent complaints about late shipments, wrong items, checkout/signup confusion, and lengthy return or refund processing times.
Multiple reports of defective, damaged, or lower-than-expected items, plus inconsistent product descriptions and workmanship concerns.
Many reviewers report unreturned calls, automated responses, or no replies to emails; a small number describe prompt, helpful contact.
Predominantly negative overall impressions: customers cite billing surprises, unresolved returns, delivery problems, and poor support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (54) · Reviews (17) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: February 2026
Order never shipped despite changing dates and charged shipping fees.
“they even charged me $29.95 for shipping that has never happened.”
Returned unused item but incurred steep shipping and restocking fees.
“The company charged me $75 in shipping and restocking fees.”
Company didn't answer calls and processed unexpected pending charges.
“Company does not answer any of their phones”
Furniture arrived with misaligned holes requiring re-drilling.
“Step 1 couldn't be completed since a hole and screw didn't line up properly.”
Return was delayed with no acknowledgment because company was overwhelmed.
“we are overwhelmed by teturns, so you will just have to wait”
Customer service resolved the issue and exceeded expectations.
“They went above and beyond to make me happy.”
Reviewer praises product quality and lifetime guarantee.
“Great Products with lifetime guarantee”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hammacher Schlemmer is a U.S.-based retailer and catalog company selling consumer gadgets, home goods, and specialty products through online and mail-order channels. People checking reviews typically focus on shipping, returns, warranties, and any subscription or rewards programs.