Reviews Analyzed
3
We Collect & Analyze Reviews
Hampden
Experiences & Reviews
Hampden is an online apparel retailer serving shoppers who seek dresses and related clothing items. When researching Hampden, consumers should verify product descriptions, sizing, shipping timeframes, and the company’s stated return and refund process on the official site. This summary aggregates user-submitted reviews to highlight recurring experiences about service, pricing, product condition, communication, and overall satisfaction.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
17d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Mixed reports: some customers describe responsive staff who processed refunds, while others report unresolved return/refund delays and dissatisfaction.
Share of mentions
Mixed
20%
💰
Value for money
Mixed impressions on value: reviewers note low prices and successful price-matching, but one buyer described an item as cheap and not worth the cost.
Share of mentions
Mixed
20%
⚡
User experience
User experience varies: some orders arrived on time and fit well, while another buyer reported a discouraging ordering and returns experience.
Share of mentions
Mixed
13%
🔧
Product quality
Product quality comments split: one reviewer said the dress fit and looked nice; another described the material as thin and not matching online photos.
Share of mentions
Mixed
13%
📞
Communication
Communication was inconsistent: one customer praised prompt replies and proactive updates; another reported multiple unanswered emails about a refund.
Share of mentions
Mixed
13%
⭐
Overall experience
Overall experiences are mixed: two reviewers reported satisfactory purchases and service, while one reviewer reported a strongly negative outcome and refusal to return.
Share of mentions
Mixed
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (November 2021 – October 2025).
Open Back Maxi Dress
"I will never buy from this site again! I ordered from this site because the dress looked gorgeous and the price was right. I received it and the dress I ordered was nothing like what I saw online. The material was cheap and thin! I felt it was a scam, but I still had hope that the dress would look good on me. It looked horrible on me, so I sent it back and it has been almost 3 weeks and I still have not received my refund. I have emailed them several times and no response!!! I will not be ordering from them again. I should have known better than to order from a place like this but I hope anyone considering this site reads this and never makes the same mistake as me."
Annabelle Grant
Collected.reviews
Nov 16, 2021
Featured for: Complaint emphasizes no response
I can’t say enough good things about…
"I can’t say enough good things about this retailer. They have a great selection, awesome..."
Dilevin
Trustpilot
Oct 01, 2025
Featured for: Positive: selection, price, customer service
Happy with my purchase
"I purchased a cute R13 dress in the website, unfortunately then I found NORSTROM.com went down the price much more for the same dress with all sizes a..."
JW
Trustpilot
Oct 01, 2025
Featured for: Price-match, timely delivery, helpful rep
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dilevin
trustpilot.com
Oct 01, 2025
I can’t say enough good things about…
I can’t say enough good things about this retailer. They have a great selection, awesome...
J
JW
trustpilot.com
Oct 01, 2025
Happy with my purchase
I purchased a cute R13 dress in the website, unfortunately then I found NORSTROM.com went down the price much more for the same dress with all sizes a...
A
Annabelle Grant
Collected.reviews
Nov 16, 2021
Open Back Maxi Dress
I will never buy from this site again! I ordered from this site because the dress looked gorgeous and the price was right. I received it and the dress I ordered was nothing like what I saw online. The material was cheap and thin! I felt it was a scam, but I still had hope that the dress would look good on me. It looked horrible on me, so I sent it back and it has been almost 3 weeks and I still have not received my refund. I have emailed them several times and no response!!! I will not be ordering from them again. I should have known better than to order from a place like this but I hope anyone considering this site reads this and never makes the same mistake as me.
Conclusion
Customer feedback for Hampden in these reviews is mixed. Positive reports highlight low prices, a responsive representative who processed a price-match refund, on-time delivery, and helpful updates about free shipping. Negative feedback centers on at least one order where the received item did not match online images or quality expectations and where refund requests went unanswered for weeks. Prospective buyers should verify images, materials, sizing, and the store’s return/refund terms before purchase, and keep records of communications if they need a refund or price adjustment.