Customer feedback for Hampden in these reviews is mixed. Positive reports highlight low prices, a responsive representative who processed a price-match refund, on-time delivery, and helpful updates about free shipping. Negative feedback centers on at least one order where the received item did not match online images or quality expectations and where refund requests went unanswered for weeks. Prospective buyers should verify images, materials, sizing, and the store’s return/refund terms before purchase, and keep records of communications if they need a refund or price adjustment.
Examples from available reviews (Nov 2021 – Feb 2026).
Received a different, cheap dress and hasn't received a refund after weeks.
“the dress I ordered was nothing like what I saw online.”
Reviewer praised selection, prices, customer service, and charitable donations.
“They have a great selection, awesome prices and wonderful customer service.”
Company promptly refunded price difference and delivered the dress on time.
“simply processed to refund the difference to me directly.”
Mixed reports: some customers describe responsive staff who processed refunds, while others report unresolved return/refund delays and dissatisfaction.
Mixed impressions on value: reviewers note low prices and successful price-matching, but one buyer described an item as cheap and not worth the cost.
User experience varies: some orders arrived on time and fit well, while another buyer reported a discouraging ordering and returns experience.
Product quality comments split: one reviewer said the dress fit and looked nice; another described the material as thin and not matching online photos.
Communication was inconsistent: one customer praised prompt replies and proactive updates; another reported multiple unanswered emails about a refund.
Overall experiences are mixed: two reviewers reported satisfactory purchases and service, while one reviewer reported a strongly negative outcome and refusal to return.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praised selection, prices, customer service, and charitable donations.
“They have a great selection, awesome prices and wonderful customer service.”
Company promptly refunded price difference and delivered the dress on time.
“simply processed to refund the difference to me directly.”
I will never buy from this site again! I ordered from this site because the dress looked gorgeous and the price was right. I received it and the dress I ordered was nothing like what I saw online. The material was cheap and thin! I felt it was a scam, but I still had hope that the dress would look good on me. It looked horrible on me, so I sent it back and it has been almost 3 weeks and I still have not received my refund. I have emailed them several times and no response!!! I will not be ordering from them again. I should have known better than to order from a place like this but I hope anyone considering this site reads this and never makes the same mistake as me.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hampden is an online apparel retailer serving shoppers who seek dresses and related clothing items. When researching Hampden, consumers should verify product descriptions, sizing, shipping timeframes, and the company’s stated return and refund process on the official site. This summary aggregates user-submitted reviews to highlight recurring experiences about service, pricing, product condition, communication, and overall satisfaction.