Reviews focus on major breakdowns in communication and customer service. Many posts describe staff asking a grieving mother to return a bassinet. Multiple reviewers also object to the pricing and a required monthly fee. One review says the SNOO improved an infant’s sleep.
Examples from available reviews (Sep 2022 – Mar 2026).
Company reportedly requested return of bassinet from a stillborn's mother.
“asked a grieving mother to return the bassinet after baby was stillborn.”
Customer service failed to send correct swaddle and delayed rental shipment.
“Horrible customer service- they argue with a mother who has a 7 day old baby”
SNOO is expensive and needs a $20/month fee for basic functionality.
“they also require you to pay $20/month to use the damn thing”
The SNOO improved my baby's sleep with helpful safety and features.
“it has been a game changer for my little one's sleeping habits.”
Several reviews describe execution problems such as wrong shipments and delayed rentals. Some customers say refunds were denied or returns were hard to complete. A number of reviewers call customer service argumentative or unhelpful.
Several reviewers point to a required monthly fee that they say limits basic functionality. Many comments describe the product as expensive for what it offers. These pricing frustrations repeatedly lower the sense of value.
One review describes noticeable sleep improvement and useful safety features with the SNOO. A few others express strong dissatisfaction and urge boycotts. Positive experience reports are rare compared with the negative ones.
Some reviews mention hardware problems, including units that shut off without warning. At least one reviewer says a refurbished unit became unusable soon after purchase. These complaints show up less often than communication issues but still raise safety worries.
The most common theme is requests to take back promotional bassinets from a grieving mother, which reviewers describe as insensitive. Other posts cite slow replies, refusal to take phone calls, and email troubleshooting that didn’t solve the problem. Communication breakdowns appear across many reviews.
Most reviews leave a negative overall impression, driven by communication, service, and pricing problems. One positive account of better sleep stands out against mostly low ratings. Several reviewers directly recommend returning the product or boycotting the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service failed to send correct swaddle and delayed rental shipment.
“Horrible customer service- they argue with a mother who has a 7 day old baby”
Customer service failed to send correct swaddle and delayed rental shipment.
“Horrible customer service- they argue with a mother who has a 7 day old baby”
SNOO is expensive and needs a $20/month fee for basic functionality.
“they also require you to pay $20/month to use the damn thing”
SNOO is expensive and needs a $20/month fee for basic functionality.
“they also require you to pay $20/month to use the damn thing”
Refurbished SNOO became unusable and felt like a worthless purchase.
“I basically paid $900 for a paperweight”
Customer service refused phone contact and wasted time with ineffective email troubleshooting.
“The customer service is one of the worst I’ve ever experienced”
SNOO frequently shuts off unexpectedly, disrupting infant sleep and raising safety concerns.
“frequently shuts off unexpectedly during use”
Paid device now requires costly subscription for basic features.
“basic features are now locked behind a premium subscription”
Returned rental within 30 days but was denied refund due to rental policy.
“refund is only available if you purchase the SNOO, not rent”
Company requested a bassinet back from a grieving content creator, seen as insensitive.
“happiest baby requested the bassinet back”
Reviewer calls the company and its customer service horrible.
“Horrible company and horrible customer service.”
Company allegedly harassed a grieving mother to return a bassinet.
“Harassed THIS POOR LADY TO GUVE THEM BACK THIER PRODUCT”
Reviewer would give zero stars if possible.
“If I could, I would give 0 stars.”
Company requested grieving mother return a bassinet, criticized as vile.
“Absolutely vile company.”
Reviewer urges boycotts after seeing posts about poor customer treatment.
“Do not buy anything and return your products if you can.”
Company reportedly asked grieving mother to return bassinet sent for promotion.
“they wanted the basinet back!”
Reviewer condemns company for allegedly treating a grieving mother cruelly.
“They deserve 0 stars for being so cruel to a grieving mother 💔”
Company emailed a grieving mother asking to return a crib, seen as awful.
“You emailed a grieving mom requesting her to send back a crib!”
Company requested bassinet return from grieving mother who could not create content.
“They asked a grieving mother who’s baby died to return the bassinet that they sent her”
Company allegedly requested a grieving mother return a bassinet, deemed disrespectful.
“They wanted a grieving mother to return a bassinet?”
Company asked grieving mother to return crib sent for promotional content.
“They told the new grieving mother to return crib since she can’t make content.”
Company allegedly asked grieving mother to return bassinet, seen as heartless.
“THEY ASKED A GRIEVING MOTHER WHOS BABY JUST DIED TO SEND BACK!!!”
Company reportedly requested return of bassinet from a stillborn's mother.
“asked a grieving mother to return the bassinet after baby was stillborn.”
Product requires an unclear $20 monthly subscription to function properly.
“it requires a $20 monthly subscription to function properly”
I recently purchased Happiest Baby's SNOO Smart Sleeper and I have to say, it has been a game changer for my little one's sleeping habits. Not only is it the safest baby bed on the market, but it also incorporates Dr. Harvey Karp's 5 S's (swaddle, side or stomach position, shush, swing and suck) approach to calming babies in order to promote healthy sleep patterns.
The 5-second swaddle feature of the SNOO was particularly helpful as my baby always seemed to wiggle out of traditional swaddles. Additionally, the responsive rocking motion mimics that feeling of being held which allows for a seamless transition from me holding her to resting in her crib.
Happiest Baby also offers a wealth of resources ranging from baby sleep advice all the way up to toddler tips. This allowed me to feel confident in developing healthy sleep routines not just during infancy but throughout early childhood.
Overall, I highly recommend Happiest Baby's SNOO Smart Sleeper and their other products for new parents looking for safe and smart solutions for their little ones' sleep needs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Happiest Baby makes infant sleep products and accessories. It launched the SNOO Smart Sleeper, a bassinet that uses responsive motion and white noise to calm infants. The company also sells swaddles and other accessories made for use with the SNOO. Its website offers product information and sleep guidance, and it sells through its online store and select retailers.