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We Collect & Analyze Reviews

Happiest Baby
Experiences & Reviews

Happiest Baby is a consumer infant-care company founded by pediatrician Dr. Harvey Karp. The company is best known for the SNOO Smart Sleeper bassinet and publishes guidance and tools aimed at improving infant sleep. Consumers researching the brand typically look for product reliability, warranty and return terms, and customer-support responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 14d
Overall Rating
1.1

Our Analysis

๐ŸŽฏ

Service quality

Most reviews report poor or unresponsive service, describing denied phone support, lengthy email back-and-forth, and unresolved warranty or repair requests.

Share of mentions
25%
Weak
๐Ÿ’ฐ

Value for money

Several reviewers describe unexpected costs or unclear rental/refund terms and subscription fees that reduced perceived value for the purchase or rental.

Share of mentions
5%
Weak
โšก

User experience

Some parents report improved infant sleep with the SNOO, but multiple users describe frequent shutdowns, resets, or that their baby would not be soothed.

Share of mentions
10%
Weak
๐Ÿ”ง

Product quality

While one review praises design and safety features, several others report recurring malfunctions, clip/sensor failures, and concerns about durability.

Share of mentions
7%
Weak
๐Ÿ“ž

Communication

Numerous reviews accuse the company of poor communication or insensitive conduct, including requests to return products in emotionally sensitive situations.

Share of mentions
25%
Weak
โญ

Overall experience

Recent review volume skews negative: isolated positive sleep reports exist, but most accounts cite service, safety, or value problems in purchasing or support.

Share of mentions
29%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

M
Meghan Gezo
trustpilot.com Oct 01, 2025

Snoo should not sell refurbished/usedโ€ฆ

Snoo should not sell refurbished/used units if their product is not made to withstand multiple ba...

D
Deeptee Jain
trustpilot.com Oct 01, 2025

Terrible customer service.

I was gifted a snoo, that while initially was working fine is no longer moving. I first emailed days ago. Every time I have requested a way to communi...

C
CGuy
trustpilot.com Oct 01, 2025

SNOO malfunctions, implying safety issues - advise against purchasing

Iโ€™m deeply disappointed with the SNOO Smart Sleeper Bassinet, which frequently shuts off unexpectedly during use, disrupting my infantโ€™s sleep and pos...

A
Australian Customer
trustpilot.com Oct 01, 2025

Deceitful conduct, locking previously free basic functions behind subscription

Purchased a $2k snoo for reasons I wonโ€™t get into here, just know that it was needed. After using it as intended with first child, have now found thos...

N
Nick Saul
trustpilot.com Oct 01, 2025

Not recommended based on return policy.

Iโ€™ve heard that the SNOO was very helpful with their childโ€™s sleep from multiple people I know, so when I saw a sale going on where I could rent the S...

t
the centrist
trustpilot.com Oct 01, 2025

Harassed content creating who lost her baby

Just watched a video about a woman's who is also a content creator on youtube's, unexpected loss of her child and how happiest baby requested the bass...

K
K B
trustpilot.com Oct 01, 2025

Horrible company and horrible customerโ€ฆ

Horrible company and ho...

C
Consumer
trustpilot.com Oct 01, 2025

Terrible company terrible service aโ€ฆ

Terrible company terrible service a lady was given a bassinet for her baby the baby was a still born this company Harassed THIS POOR L...

N
Nikki Tennant
trustpilot.com Oct 01, 2025

0 stars

If I could, I wo...

D
Deborah F
trustpilot.com Oct 01, 2025

Absolutely vile company

Absolutely vile company. Who sends a grieving mom who lost her baby a request to send back the basonette. Do n...

D
Dale McGlory
trustpilot.com Oct 01, 2025

Do not buy anything and return your products if you can.

Seen a recent post on how they treat their customers, they deserve nothing but to be ba...

M
Maria Kristiansen
trustpilot.com Oct 01, 2025

a mom lost her baby

a mom lost her baby, and all they wanted to say was that they...

K
Kerstin Cook
trustpilot.com Oct 01, 2025

They deserve 0 stars for being so cruelโ€ฆ

They deserve 0 stars for being...

A
Adams Linda
trustpilot.com Oct 01, 2025

Really????

You emailed a grieving mom requesting her t...

t
tiaza fishback
trustpilot.com Oct 01, 2025

They asked a grieving mother whoโ€™s babyโ€ฆ

They asked a grieving mother whoโ€™s baby died to return the bassinet that they sent her, becaus...

B
Berend
trustpilot.com Oct 01, 2025

Gross company.

Gross company. They wanted a grieving mother to return a bassinet? Real...

c
customer
trustpilot.com Oct 01, 2025

Baby Company wants newly grieving mother to return bassinet.

Baby crib company HAPPIEST BABY, does not care about its customers. They had sent a new mom a crib to do content to promote their business. Unfortunat...

B
Britt van den Wittenboer
trustpilot.com Oct 01, 2025

HARASSING GRIEVING MOTHER

THEY ASKED A GRIEVING MOTHER WHOS BABY JUST DIED TO SEND BACK!!! THE BASSINET. DO ,not!!!! BU...

S
Simina Pascutoi
trustpilot.com Oct 01, 2025

asked a grieving mother to return theโ€ฆ

asked a grieving mother to return the bassinet...

C
Consumer
trustpilot.com Oct 01, 2025

Greedy scammers

After spending $1,500 on a bassinet, I was shocked to discover that it requires a $20 monthly subscription to function properlyโ€”something that isnโ€™t m...

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Conclusion

Reviews in this set show two distinct signals. A small number of parents (for example review 9108) report meaningful sleep improvements and praise product features and company resources. However, most recent reviews describe recurring problems: product malfunctions or clip/sensor shutdowns (see tp_6824d72c79109945239d53e4), poor or slow customer support responses (see tp_68600768e4b8c86d7eb6b6e6), and disputes over rental/refund or subscription terms. Several reviews also allege insensitive communication in a specific high-profile customer case; these complaints are repeated across multiple entries. If youโ€™re considering Happiest Baby, review warranty, rental/return terms, and subscription requirements carefully and weigh occasional positive sleep outcomes against the frequency of service and reliability complaints reported here.