Reviews Analyzed
21
We Collect & Analyze Reviews
Harber London
Experiences & Reviews
Harber London is a UK-based maker of leather accessories and device sleeves, wallets, bags and watch straps sold primarily through its online store. The brand is commonly associated with leather goods designed to fit smartphones, tablets and laptops, with international shipping and customer support channels for orders and returns. Consumers searching reviews will typically look for information about product fit, leather quality, delivery times and after‑sales handling.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
26d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Reports are mixed: many customers praise helpful support and prompt replacements, while others describe difficult returns, rude staff, or inconsistent after‑sales handling.
Share of mentions
Mixed
16%
💰
Value for money
Value perceptions vary but skew negative: several reviewers report paying premium prices for items that arrived defective, wrong, or not as described.
Share of mentions
Weak
7%
⚡
User experience
Ordering and delivery experiences range widely — frequent mentions of fast, smooth deliveries, but also reports of delays, out‑of‑stock charges and difficult returns.
Share of mentions
Mixed
22%
🔧
Product quality
Many customers praise leather craftsmanship, fit and durability; however, multiple reviews report sizing errors, unfinished stitching or manufacturing defects.
Share of mentions
Mixed
20%
📞
Communication
Communication is inconsistent: several customers highlight quick, helpful replies from staff, while others report no responses, limited phone access or ignored queries.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall feedback is divided: a substantial group reports high satisfaction with product and service, while a notable minority describe disappointing purchases and refunds.
Share of mentions
Mixed
22%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
An Absolutely Disastrous Experience!
"An Absolutely Disastrous Experience! After ordering my MacBook sleeve, I waited two weeks for it to arrive. Upon opening my order, I realized that the..."
G K
Trustpilot
Oct 01, 2025
Featured for: Lengthy returns and refund complaint
Great compact wallet for phone and cards
"I recently purchased a brown compact wallet organizer for my smartphone, and I couldn’t be happier with my choice! This sleek little accessory has tru..."
customer
Trustpilot
Oct 01, 2025
Featured for: Detailed positive product and service
Horrible Customer Service
"I had already 2 of their products which i paid excessive amounts for including a sleeve for Mac but after buying 3 apple watch straps which based on t..."
RAYMOND HARFOUCHE
Trustpilot
Oct 01, 2025
Featured for: Explicit horrible customer service example
iPad Pro 13" tan sleeve
"The iPad Pro 13" tan sleeve is exceptional value, arrived by co..."
Anthony White
Trustpilot
Oct 01, 2025
Featured for: Quick delivery and good value
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Leia Jane
trustpilot.com
Oct 01, 2025
MY DAD GOT SCAMMED DO NOT ORDER FROM…
MY DAD GOT SCAMMED DO NOT ORDER FROM THIS PLACE!!!. My dad ordered a military jacket but got sent a rusty pillo...
A
Anthony White
trustpilot.com
Oct 01, 2025
iPad Pro 13" tan sleeve
The iPad Pro 13" tan sleeve is exceptional value, arrived by co...
R
RAYMOND HARFOUCHE
trustpilot.com
Oct 01, 2025
Horrible Customer Service
I had already 2 of their products which i paid excessive amounts for including a sleeve for Mac but after buying 3 apple watch straps which based on t...
J
John
trustpilot.com
Oct 01, 2025
Bought a laptop case and it was very…
Bought a laptop case and it was very nice. A fraction smaller tha...
T
Terry Burrows
trustpilot.com
Oct 01, 2025
Not fit for purpose
Ordered a iPhone 16 Pro sleeve, when it arrived my iPhone would not fit in as the sleeve was too small so the item was not fit for purpose. I was told...
K
Kaan
trustpilot.com
Oct 01, 2025
I had paid almost £100 for a leather…
I had paid almost £100 for a leather MacBook Air sleeve only for it to arrived unfinished and not sewn together. Pathetic quality control. I have a fl...
C
Chris Tuffley
trustpilot.com
Oct 01, 2025
Awful experience
Awful experience with Harber. Maria their customer services advisor was rude and very blunt. They refused a price honour on a product as it was reserv...
G
G K
trustpilot.com
Oct 01, 2025
An Absolutely Disastrous Experience!
An Absolutely Disastrous Experience! After ordering my MacBook sleeve, I waited two weeks for it to arrive. Upon opening my order, I realized that the...
c
customer
trustpilot.com
Oct 01, 2025
Great compact wallet for phone and cards
I recently purchased a brown compact wallet organizer for my smartphone, and I couldn’t be happier with my choice! This sleek little accessory has tru...
J
JSR
trustpilot.com
Oct 01, 2025
Perfect !
A long way to find a beautiful product that match perfectly with Apple trademark quality. Finally i find it a...
H
Honest reviewer
trustpilot.com
Oct 01, 2025
Harber London is not legit
Product knowingly not in stock but taking customer money for it. Can’t call them and they don’t notify you without...
O
Omar Daini
trustpilot.com
Oct 01, 2025
Perfect!
The product have a perfect fit with my new iPad Pro 11inch M4 and the quality of this Messenger Bag it’s huge. The leather is beaut...
S
Stephen
trustpilot.com
Oct 01, 2025
The best I can find
The black and brown leather Apple Ultra modern leather watch straps are the best I can find from the point of view of quality, value and the right siz...
A
Alberto Suárez Adeliño
trustpilot.com
Oct 01, 2025
Product is really well crafted
Product is really well crafted,...
G
Gabs
trustpilot.com
Oct 01, 2025
All-around amazing!
Great shopping experience,...
B
Barry Rose
trustpilot.com
Oct 01, 2025
Amazing from start to finish
From the initial browsing of website to the communication information via email to the prompt speedy delivery to the outstand...
E
Erik HF
trustpilot.com
Oct 01, 2025
Great quality. One of the best wallet leather
Great quality. Transaction quick and effi...
M
Mesho
trustpilot.com
Oct 01, 2025
After searching endlessly for the…
After searching endlessly for the perfect iPad folio, I finally discovered Herber London, and it’s by far one of the best on the ma...
N
Napoleon Ibarra
trustpilot.com
Oct 01, 2025
To me what made my experience grate was…
To me what made my experience grate was that i had a small problem, but one day later after i reached out i got a email with help from one of there su...
N
Nikita Mingaleev
trustpilot.com
Oct 01, 2025
I've gifted 3 of their backpacks
I've gifted 3 of their backp...
Conclusion
Reviews show a clear split between customers who praise Harber London's leather quality, fit and prompt delivery and those who experienced sizing problems, defects or poor returns handling. Several positive reviews mention fast shipping, helpful support agents and well‑crafted leather products, while negative reviews focus on defective items, wrong shipments, and charges for returns. Before purchasing, check sizing details carefully, review the seller's returns and refund policy, and keep order documentation if you need after‑sales support. For buyers who prioritize leather craftsmanship and prompt delivery, many reviews are favorable; for those concerned about customer service consistency or strict return costs, the negative reports suggest caution.