Most reviews point to service and fulfillment problems, especially failed returns, slow refunds, and no replies. Several customers say items arrived in poor condition or didn’t fit as expected. A smaller group reports on-time delivery and hats that matched the description and quality they expected. Overall, the feedback splits clearly between satisfied buyers and customers left with unresolved service or product issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Return confirmed but refund delayed and company became unresponsive.
“Please provide my refund.”
Received shoes that appeared counterfeit with poor materials and service.
“Poor quality (imitation?) product, poor service and poor example to the industry.”
I purchased a fedora on January 19 and the hat arrived from New York three days later via Federal Express. The item l...
“I purchased a fedora on January 19 and the hat arrived from New York three days later via Federal Express. The item l...”
Hats were stylish and good quality, but shipping was delayed.
“There were delays and they only came a week later.”
Service problems lead the feedback. Multiple reviewers describe returns that were not picked up, refunds that took too long, added charges after a return, and refusals to provide return labels. A few buyers mention prompt, reliable service, but those comments are limited.
Several customers call the purchase poor value, citing low-quality materials or returns that were not resolved. One review reports an extra fee charged after a return, which lowers the value. Positive comments about value show up only occasionally.
Fit and sizing issues come up repeatedly, even when customers say they followed the charts. A small number mention shipping delays that make the process less convenient. Some reviews note packaging damage, which in isolated cases hurts the unboxing experience.
Reviewers mention hats arriving crushed and raise concerns about imitation products or low-grade materials. A minority say the hats matched the website description and arrived in good condition. When items arrive damaged, reviewers often point to packaging and handling.
Many reviewers say the seller barely responded after problems were reported. They mention unanswered refund requests and returns that seemed to stall without follow-through. A few note responsive staff, but that is rare.
The reviews read as polarized: several one-star complaints about service and quality, alongside a few four- and five-star purchases. Most negative experiences center on breakdowns in service and refunds. A smaller group reports acceptable product quality and delivery.
For each review, the core experience based on original source reviews.
Sources: bbb.org (7) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fedora arrived quickly and matched the website description; seller was trustworthy.
“This is a trustworthy seller and I highly recommend their customer service.”
Received shoes that appeared counterfeit with poor materials and service.
“Poor quality (imitation?) product, poor service and poor example to the industry.”
Ordered moccasins; return pickup and refund not received, suspected scam.
“Ive yet to receive a pickup or a refund.”
Hats arrived too small and company charged an extra fee after return.
“When I received the hats they were too small.”
Return confirmed but refund delayed and company became unresponsive.
“Please provide my refund.”
Hat arrived crushed due to poor packaging and seller refused refund.
“It came totally crushed”
Received wrong color and size; seller showed little concern for customers.
“Very poor service! Little to virtually NO concern for the pleasing the customer.”
Hat did not fit and return would cost too much; company refused label.
“Did not fit even though I measured and ordered according to their chart.”
We are a family of six and surprisingly all of us are great fans of country music. We therefore can't do without cowboy hats. A couple of weeks ago I received the six Bullhide Emiliano - (8X) Fur Cowboy Hat after a long wait. I wanted to give each as a present to my parents and siblings during my graduation party. There were delays and they only came a week later. Nevertheless, they are classy, stylish and everyone looks so good on them. I wish I could add a family photo. The quality was good and the prices were competitive. Last week we were attending a family gathering and everyone was talking about us. We received so many comments and some said they would place their orders as soon as they left the premises. Thankyou Hatcountry for the wonderful work but for you to receive the fifth star, check on your shipping processes.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hatcountry is an online retailer focused on hats and headwear. The selection typically includes fedoras, western hats, caps, and related accessories. Product pages list sizing details and material descriptions to help shoppers pick styles and fits. The site offers standard online ordering, including checkout, payment processing, and shipment tracking. Customer help commonly includes sizing charts and return policy details on product and support pages.