Customers often praise the site’s navigation and product range. Multiple reviews say orders arrived on time and met expectations. Other reviews describe wrong items, low-grade materials, long shipping delays, and only partial refunds. Ratings sit at both the high and low ends, showing a clear split in outcomes.
Examples from available reviews (Jul 2017 – Mar 2026).
Pleased with product quality, communication, and timely delivery.
“Product quality, great communications, timely delivery.”
Ordering experience was perfect and product choice seemed great.
“Ordering experience was perfect.”
Received different model and was warned returns would likely fail.
“I RECEIVED A COMPLETELY DIFFERENT MODEL THAN THE ONE I ORDERED.”
Received wrong-looking hat in too-small box and got partial refund offer.
“they only offered to refund $20 of the $50 I spent.”
Many reviews point to fulfillment mistakes, including the wrong model, the wrong color, or missing items. Several customers report long waits for delivery and return or refund attempts that went nowhere. A smaller group highlights quick, helpful service.
People who received the wrong hat or low-quality items describe poor value and challenge the refund offers. Those who got what they ordered say the price felt fair. A few complaints focus on specific partial refund amounts.
Most reviewers say the website is easy to use and offers a wide selection. Some mention useful product suggestions and lots of style options. A small number note sizing charts that don’t match consistently and may confuse buyers.
Feedback splits between well-made products and clearly subpar items. Several happy customers report the correct model arriving with solid materials. Multiple negative reviews mention generic parts, the wrong model, or weakened construction.
Some customers describe prompt follow-ups, discounts, and clear replies from staff. Others report messy support, missing confirmation emails, and little help from the team. Reviews include both strong and weak communication.
Reviews show a sharp divide between very satisfied and very dissatisfied orders. Positive comments focus on smooth checkout and correct deliveries. Negative ones emphasize fulfillment errors, product issues, and problems that weren’t resolved well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · resellerratings.com (1) · Quotes shortened · As of: March 2026
Previous hat arrived not as pictured; hoping current order matches.
“it had a generic band and was NOT what was pictured.”
Reviewer reports terrible quality and alleges a cloned American website.
“The quality is terrible...DO NOT BUY...TRUST ME”
Reviewer reports good communication and questions scam allegations.
“Communication is good.”
Waiting four weeks for hat delivery and fearing disappointment.
“I'm still waiting after 4 weeks for my hat to arrive.”
Received wrong, poor-quality hat after long wait; cannot resolve it.
“wrong colour, wrong style hat, bad quality hat”
Everything looks good and service was appreciated.
“Everything looks well good service I apreciate it”
Likes available styles, sizing guide, and relatively quick shipping.
“I appreciate the guide regarding how to measure your head”
Website is easy to use and has good selection.
“Easy website to use.”
Product selection liked but inconsistent sizing charts worried about size accuracy.
“the sizing charts were not the same, there were 2 charts”
Company provided good follow-up and offered a discount; awaiting product quality.
“Great follow up throughout my decision process.”
Received different model and was warned returns would likely fail.
“I RECEIVED A COMPLETELY DIFFERENT MODEL THAN THE ONE I ORDERED.”
Company was the only one where reviewer found a size 8 hat.
“You were the only company that I found a size 8 hat”
Received wrong-looking hat in too-small box and got partial refund offer.
“they only offered to refund $20 of the $50 I spent.”
Reviewer accuses company of false promises and poor problem resolution.
“they come up with a lot of excuses and issues.”
Ordering experience was perfect and product choice seemed great.
“Ordering experience was perfect.”
Pleased with product quality, communication, and timely delivery.
“Product quality, great communications, timely delivery.”
Website easy to navigate with plentiful selection and good pictures.
“Website was easy to navigate and use.”
Ordering was easy but sizing information may confuse customers.
“One issue that I see that may not be able to be corrected concerns the sizing.”
Ordering process was easy for this reviewer.
“Easy to order”
Site navigation is easy with AI suggestions; wants more straw porkpie options.
“interesting AI suggestions of products”
My husband loves rocking trendy and stylish caps. Asa result, I thought of giving him a Currin Cap and Kuffel Newsboy. After days of online searching, I could not find them from other stores. Only Hats.com had the most unique caps at affordable prices. The site was well organized thus easy to pick all the items. The delivery was also first, I received the caps 3 days earlier. To me this was fantastic since I was worried they would be delivered after the birthday. The caps were properly packaged and they looked more beautiful and expensive compared to the pictures. My husband really loves them and puts them in everyday. The best thing is that they can match with most of his outfits. However, I would award this company 4 stars due to their low standards in customer service. The support team doesn't offer enough help to the customers.
No confirmation emails and disorganized customer service experience.
“They seemed very disorganized and their customer service left a lot to be desired.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hats.com is an online store selling a broad range of hats and headwear. The website lists many styles for adults, from casual to formal. Shoppers can order through the online checkout and choose sizes when available. The company offers customer support for order questions and handles shipping for purchases.