This single review highlights fast shipping, clear website navigation, good packaging and perceived strong product value for Hats.com. At the same time, the reviewer lowered their final rating because of inadequate customer support. Consumers should weigh quick delivery and product satisfaction against potential support limitations. If customer service responsiveness is important to you, check return and contact policies before ordering; otherwise this review suggests solid product quality and usability.
Examples from available reviews (Jul 2017 – Feb 2026).
Received unique, well-packaged caps quickly, but customer service was lacking.
“The support team doesn't offer enough help to the customers.”
Reviewer explicitly reports inadequate customer support, describing the support team as not offering enough help and lowering the overall rating.
Reviewer states prices were affordable and items appeared more expensive than in photos, indicating a positive perception of value for money.
Reviewer found the website well organized and easy to use, facilitating selection and purchase without reported navigation or checkout issues.
Products arrived properly packaged, matched or exceeded photos, and are used daily by the recipient, reflecting a favorable product-quality impression.
Delivery arrived three days early (positive), but the reviewer also criticizes support responsiveness, producing mixed signals about communication.
Overall experience is positive on product, price and delivery, but reviewer tempered their final rating due to concerns about customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · resellerratings.com (1) · Quotes shortened · As of: February 2026
Previous hat arrived not as pictured; hoping current order matches.
“it had a generic band and was NOT what was pictured.”
Reviewer reports terrible quality and alleges a cloned American website.
“The quality is terrible...DO NOT BUY...TRUST ME”
Reviewer reports good communication and questions scam allegations.
“Communication is good.”
Waiting four weeks for hat delivery and fearing disappointment.
“I'm still waiting after 4 weeks for my hat to arrive.”
Received wrong, poor-quality hat after long wait; cannot resolve it.
“wrong colour, wrong style hat, bad quality hat”
Everything looks good and service was appreciated.
“Everything looks well good service I apreciate it”
Likes available styles, sizing guide, and relatively quick shipping.
“I appreciate the guide regarding how to measure your head”
Website is easy to use and has good selection.
“Easy website to use.”
Product selection liked but inconsistent sizing charts worried about size accuracy.
“the sizing charts were not the same, there were 2 charts”
Company provided good follow-up and offered a discount; awaiting product quality.
“Great follow up throughout my decision process.”
Received different model and was warned returns would likely fail.
“I RECEIVED A COMPLETELY DIFFERENT MODEL THAN THE ONE I ORDERED.”
Company was the only one where reviewer found a size 8 hat.
“You were the only company that I found a size 8 hat”
Received wrong-looking hat in too-small box and got partial refund offer.
“they only offered to refund $20 of the $50 I spent.”
Reviewer accuses company of false promises and poor problem resolution.
“they come up with a lot of excuses and issues.”
Ordering experience was perfect and product choice seemed great.
“Ordering experience was perfect.”
Pleased with product quality, communication, and timely delivery.
“Product quality, great communications, timely delivery.”
Website easy to navigate with plentiful selection and good pictures.
“Website was easy to navigate and use.”
Ordering was easy but sizing information may confuse customers.
“One issue that I see that may not be able to be corrected concerns the sizing.”
Ordering process was easy for this reviewer.
“Easy to order”
Site navigation is easy with AI suggestions; wants more straw porkpie options.
“interesting AI suggestions of products”
My husband loves rocking trendy and stylish caps. Asa result, I thought of giving him a Currin Cap and Kuffel Newsboy. After days of online searching, I could not find them from other stores. Only Hats.com had the most unique caps at affordable prices. The site was well organized thus easy to pick all the items. The delivery was also first, I received the caps 3 days earlier. To me this was fantastic since I was worried they would be delivered after the birthday. The caps were properly packaged and they looked more beautiful and expensive compared to the pictures. My husband really loves them and puts them in everyday. The best thing is that they can match with most of his outfits. However, I would award this company 4 stars due to their low standards in customer service. The support team doesn't offer enough help to the customers.
No confirmation emails and disorganized customer service experience.
“They seemed very disorganized and their customer service left a lot to be desired.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hats.com is an online retailer focused on hats and headwear for men and women, offering a broad range of styles such as caps, beanies, fedoras and casual hats. The site typically lists multiple brands, size and fit information, and shipping and return options to help consumers compare products. Shoppers researching Hats.com often look for product variety, shipping speed, packaging quality and customer-support policies.