Reviews Analyzed
1
We Collect & Analyze Reviews
Hats.com
Experiences & Reviews
Hats.com is an online retailer focused on hats and headwear for men and women, offering a broad range of styles such as caps, beanies, fedoras and casual hats. The site typically lists multiple brands, size and fit information, and shipping and return options to help consumers compare products. Shoppers researching Hats.com often look for product variety, shipping speed, packaging quality and customer-support policies.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1404d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewer explicitly reports inadequate customer support, describing the support team as not offering enough help and lowering the overall rating.
Share of mentions
Weak
17%
💰
Value for money
Reviewer states prices were affordable and items appeared more expensive than in photos, indicating a positive perception of value for money.
Share of mentions
Strong
17%
⚡
User experience
Reviewer found the website well organized and easy to use, facilitating selection and purchase without reported navigation or checkout issues.
Share of mentions
Strong
17%
🔧
Product quality
Products arrived properly packaged, matched or exceeded photos, and are used daily by the recipient, reflecting a favorable product-quality impression.
Share of mentions
Strong
17%
📞
Communication
Delivery arrived three days early (positive), but the reviewer also criticizes support responsiveness, producing mixed signals about communication.
Share of mentions
Mixed
16%
⭐
Overall experience
Overall experience is positive on product, price and delivery, but reviewer tempered their final rating due to concerns about customer service.
Share of mentions
Mixed
16%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Currin Cap and Kuffel Newsboy
"My husband loves rocking trendy and stylish caps. Asa result, I thought of giving him a Currin Cap and Kuffel Newsboy. After days of online searching, I could not find them from other stores. Only Hats.com had the most unique caps at affordable prices. The site was well organized thus easy to pick all the items. The delivery was also first, I received the caps 3 days earlier. To me this was fantastic since I was worried they would be delivered after the birthday. The caps were properly packaged and they looked more beautiful and expensive compared to the pictures. My husband really loves them and puts them in everyday. The best thing is that they can match with most of his outfits. However, I would award this company 4 stars due to their low standards in customer service. The support team doesn't offer enough help to the customers.
"
Zara Palmer
Collected.reviews
Dec 17, 2021
Featured for: calls out poor customer support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
Z
Zara Palmer
Collected.reviews
Dec 17, 2021
Currin Cap and Kuffel Newsboy
My husband loves rocking trendy and stylish caps. Asa result, I thought of giving him a Currin Cap and Kuffel Newsboy. After days of online searching, I could not find them from other stores. Only Hats.com had the most unique caps at affordable prices. The site was well organized thus easy to pick all the items. The delivery was also first, I received the caps 3 days earlier. To me this was fantastic since I was worried they would be delivered after the birthday. The caps were properly packaged and they looked more beautiful and expensive compared to the pictures. My husband really loves them and puts them in everyday. The best thing is that they can match with most of his outfits. However, I would award this company 4 stars due to their low standards in customer service. The support team doesn't offer enough help to the customers.
Conclusion
This single review highlights fast shipping, clear website navigation, good packaging and perceived strong product value for Hats.com. At the same time, the reviewer lowered their final rating because of inadequate customer support. Consumers should weigh quick delivery and product satisfaction against potential support limitations. If customer service responsiveness is important to you, check return and contact policies before ordering; otherwise this review suggests solid product quality and usability.