One reviewer praised Haven Mattress for good product presentation and a positive feel upon receipt but raised several service concerns. The review flags late or missed delivery, high shipping charges and missing or non-working contact and tracking information. Prospective buyers should check shipping terms, delivery timelines and available contact channels before ordering. If customer support and tracking are priorities for you, seek confirmation of shipping methods and return policies prior to purchase.
Examples from available reviews (Feb 2026).
Delivery and customer service were poor, though product presentation was satisfactory.
“there are no contact details, no e.mail ID, one contact no which does not work”
Reviewer reports missed or late promised delivery and advises the company to improve its customer service and delivery reliability.
Customer calls out high delivery charges relative to actual delivery speed and questions whether shipping costs match service level.
Product presentation and eventual unboxing are described positively; reviewer notes satisfaction with the physical feel once received.
Reviewer describes the items as well presented and pleasant to own, indicating a positive impression of product look and feel.
Reviewer highlights lack of contact details, a non-working phone number and no tracking link, leaving them unsure about order status.
Overall impression is mixed: product presentation praised but delivery, charges and customer communication raise concerns.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
First their delivery charges are touching skies and claim will reach you the next day and then it never arrives within stated date so why will you pay high delivery cost when it is reaching you in standard delivery time.Above all there are no contact details, no e.mail ID, one contact no which does not work, no delivery tracking link they just tell you it is available unfortunately its not hence your are left in dark.I would suggest them to look upon their customer service which is actually a main thing in online outlet selling posh brands.
Anyway, presentations of the things are good and feel great to have them EVENTUALLY.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Haven Mattress is a sleep-products seller offering mattresses, pillows and bedding through online retail channels. Consumers searching reviews typically evaluate its delivery, customer support, product presentation and pricing when deciding on purchases.