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We Collect & Analyze Reviews

Haven Mattress
Experiences & Reviews

Haven Mattress is a sleep-products seller offering mattresses, pillows and bedding through online retail channels. Consumers searching reviews typically evaluate its delivery, customer support, product presentation and pricing when deciding on purchases.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1405d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Reviewer reports missed or late promised delivery and advises the company to improve its customer service and delivery reliability.

Share of mentions
17%
Weak
💰

Value for money

Customer calls out high delivery charges relative to actual delivery speed and questions whether shipping costs match service level.

Share of mentions
17%
Weak
⚡

User experience

Product presentation and eventual unboxing are described positively; reviewer notes satisfaction with the physical feel once received.

Share of mentions
17%
Strong
🔧

Product quality

Reviewer describes the items as well presented and pleasant to own, indicating a positive impression of product look and feel.

Share of mentions
17%
Strong
📞

Communication

Reviewer highlights lack of contact details, a non-working phone number and no tracking link, leaving them unsure about order status.

Share of mentions
17%
Weak
⭐

Overall experience

Overall impression is mixed: product presentation praised but delivery, charges and customer communication raise concerns.

Share of mentions
15%
Mixed

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

E
Eduardo V
Collected.reviews Dec 13, 2021

4-in-1 pillows

First their delivery charges are touching skies and claim will reach you the next day and then it never arrives within stated date so why will you pay high delivery cost when it is reaching you in standard delivery time.Above all there are no contact details, no e.mail ID, one contact no which does not work, no delivery tracking link they just tell you it is available unfortunately its not hence your are left in dark.I would suggest them to look upon their customer service which is actually a main thing in online outlet selling posh brands.

Anyway, presentations of the things are good and feel great to have them EVENTUALLY.



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Conclusion

One reviewer praised Haven Mattress for good product presentation and a positive feel upon receipt but raised several service concerns. The review flags late or missed delivery, high shipping charges and missing or non-working contact and tracking information. Prospective buyers should check shipping terms, delivery timelines and available contact channels before ordering. If customer support and tracking are priorities for you, seek confirmation of shipping methods and return policies prior to purchase.