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We Collect & Analyze Reviews

HBX
Experiences & Reviews

HBX is an online fashion retailer and marketplace based in Hong Kong that sells contemporary, streetwear, and designer apparel, footwear and accessories to international customers. The site aggregates global brands and limited releases and offers international shipping and customer support channels (email, WhatsApp, in-app). Consumers researching HBX often compare pricing, shipping times, authenticity policies and return processes across regions.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 62%
Latest Review 56d
Overall Rating
3.5

Our Analysis

๐ŸŽฏ

Service quality

Mixed reports: many customers praise fast shipping and helpful agents, while others report unresponsive support, difficult returns and refund delays.

Share of mentions
29%
Mixed
๐Ÿ’ฐ

Value for money

Shoppers frequently note strong discounts and lower-priced finds; some say shipping fees or sale restrictions reduce overall savings.

Share of mentions
6%
Mixed
โšก

User experience

Limited data: a few customers report app or tracking issues and unclear shipment status, affecting delivery visibility and confidence.

Share of mentions
2%
Mixed
๐Ÿ”ง

Product quality

Mixed product reports: several buyers confirm authentic, well-packaged items; others experienced faults like stains, peeling paint or broken parts.

Share of mentions
8%
Mixed
๐Ÿ“ž

Communication

Mixed communication: many reviewers praise prompt replies from named agents, yet multiple reports describe no replies via email or WhatsApp.

Share of mentions
25%
Mixed
โญ

Overall experience

Overall mixed: many customers praise fast delivery, price and authenticity; a recurring subset report unresolved returns, wrong items and refunds.

Share of mentions
31%
Mixed

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Data Collection

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

k
kirenenko
External Source Aug 20, 2025

Defective products cannot be returned

The item I received has severely stained my clothing. This defect has already caused me a lot of trouble, and I donโ€™t even dare to use it anymore. How...

J
Jerr C
External Source Jul 30, 2025

Zero response after sending me wrong items, it has been 5 days since my email and WhatsApp and nothing! Beware.

Sent the wrong item which cost me $1.5k with some cheapo clothings. Immediately upon receipt of package of wrong items, I followed their protocol to s...

H
Hiroshi
External Source Jun 26, 2025

Keshi โ€“ The Reaper vinyl

Subject: Inquiry on wholesale/restock of Keshi โ€“ The Reaper vinyl Hello HBX team, I recently purchased a sealed Keshi โ€“ The Reaper vinyl from your sto...

๏ฟฝ
์ดํฌ์ธ
External Source Jun 02, 2025

The products they handle are excellentโ€ฆ

The products they handle are excellent and the...

S
Shaun C
External Source May 21, 2025

HBX sent me incorrect items

HBX sent me incorrect items, and its label doesnโ€™t even align with the items inside the bag. I was asked to return the items but the officers just ask...

J
Jackie B
External Source May 15, 2025

Fast delivery

in my mm 5ac era so i ordered another bag! i just had to because of...

M
Mimosa Pudica Mockingjay
External Source May 15, 2025

Wonderful.

...

V
Victoria Kosinska
External Source Apr 30, 2025

Awful post purchase support

I ordered a pair of Maison Miharas in 2023 which have been worn twice since as I was abroad and did not bring them with me. The paint is peeling off t...

A
Annis
External Source Mar 21, 2025

Amazing customer service

Excellent customer service for an after-service product repair. I bought an item 4 years ago but the team was still willing to assist and line me...

c
chin chou
External Source Feb 27, 2025

Very prompt reply

Very prompt reply. Jayce did a great job i...

T
Tracy B
External Source Feb 22, 2025

Fast shipping and amazing price

I have been on the hunt for a pair of lichtbrown suede tabi western boots from Margiela. The ones in my size are never on sale (38) and cost close to...

P
Putte Ponsbach
External Source Feb 05, 2025

They send the wrong size of pants andโ€ฆ

They send the wrong size of pants and then refuse to exchange them because theyโ€™re on sale. Ok, AGAIN, they sent the wrong size but still refuse to ex...

M
MB
External Source Jan 15, 2025

Great price and fast shipping!

I ordered Adidas shoes that were on sale for 50% off and was charged a $32 shipping fee. Yikes. I was a little hesitant to proceed, but even with th...

J
Jerry WU
External Source Nov 28, 2024

Very amazing experience

Because I will go to a trip soon, HBX send the...

C
CHEN HUNG KAI
External Source Nov 26, 2024

Plz stop using " Yamato"

I have purchased from your store many times. This is the first time I have encountered such poor shipping efficiency. The HBX app cannot find any pack...

L
Liu HaoChung
External Source Nov 11, 2024

I made mistakes for my order

I made mistakes for my order,and l really appre...

C
Consumer
External Source Oct 21, 2024

I got a refund but I haven't recievedโ€ฆ

I got a refund but I haven't recieved the money yet....

I
Isao
External Source Sep 21, 2024

Super quick reply and that was veryโ€ฆ

Super quick reply and th...

P
PGD
External Source Sep 10, 2024

SCAMMERS

Edit to address the ridiculous response that I received from the merchant: all you have to do is refund the money and the PayPal claim automatically c...

P
P L
External Source Aug 16, 2024

Jayce help to modify my orderโ€ฆ

Jayce help to modify my or...

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Conclusion

Customer reports for HBX show a mix of positive and negative experiences. Many buyers highlight rapid international shipping, competitive pricing and cases of authentic, well-packaged items, and several customers praise responsive staff who handled modifications or repairs. However, a noticeable group of reviews describe problems with wrong items, refunds, returns and slow or missing replies via email/WhatsApp. If you plan to buy from HBX, check the return and refunds policy, keep order and item photos, and contact support promptly if issues arise.