Reviews Analyzed
21
We Collect & Analyze Reviews
HBX
Experiences & Reviews
HBX is an online fashion retailer and marketplace based in Hong Kong that sells contemporary, streetwear, and designer apparel, footwear and accessories to international customers. The site aggregates global brands and limited releases and offers international shipping and customer support channels (email, WhatsApp, in-app). Consumers researching HBX often compare pricing, shipping times, authenticity policies and return processes across regions.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
56d
Overall Rating
3.5
Our Analysis
๐ฏ
Service quality
Mixed reports: many customers praise fast shipping and helpful agents, while others report unresponsive support, difficult returns and refund delays.
Share of mentions
Mixed
29%
๐ฐ
Value for money
Shoppers frequently note strong discounts and lower-priced finds; some say shipping fees or sale restrictions reduce overall savings.
Share of mentions
Mixed
6%
โก
User experience
Limited data: a few customers report app or tracking issues and unclear shipment status, affecting delivery visibility and confidence.
Share of mentions
Mixed
2%
๐ง
Product quality
Mixed product reports: several buyers confirm authentic, well-packaged items; others experienced faults like stains, peeling paint or broken parts.
Share of mentions
Mixed
8%
๐
Communication
Mixed communication: many reviewers praise prompt replies from named agents, yet multiple reports describe no replies via email or WhatsApp.
Share of mentions
Mixed
25%
โญ
Overall experience
Overall mixed: many customers praise fast delivery, price and authenticity; a recurring subset report unresolved returns, wrong items and refunds.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2021 โ October 2025).
Fast shipping and amazing price
"I have been on the hunt for a pair of lichtbrown suede tabi western boots from Margiela. The ones in my size are never on sale (38) and cost close to..."
Tracy B
External Source
Feb 22, 2025
Featured for: Fast shipping, authentic product
Amazing customer service
"Excellent customer service for an after-service product repair. I bought an item 4 years ago but the team was still willing to assist and line me..."
Annis
External Source
Mar 21, 2025
Featured for: Positive after-service repair
Zero response after sending me wrong items, it has been 5 days since my email and WhatsApp and nothing! Beware.
"Sent the wrong item which cost me $1.5k with some cheapo clothings. Immediately upon receipt of package of wrong items, I followed their protocol to s..."
Jerr C
External Source
Jul 30, 2025
Featured for: No response after wrong items
Defective products cannot be returned
"The item I received has severely stained my clothing. This defect has already caused me a lot of trouble, and I donโt even dare to use it anymore. How..."
kirenenko
External Source
Aug 20, 2025
Featured for: Defective item, refund issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
k
kirenenko
External Source
Aug 20, 2025
Defective products cannot be returned
The item I received has severely stained my clothing. This defect has already caused me a lot of trouble, and I donโt even dare to use it anymore. How...
J
Jerr C
External Source
Jul 30, 2025
Zero response after sending me wrong items, it has been 5 days since my email and WhatsApp and nothing! Beware.
Sent the wrong item which cost me $1.5k with some cheapo clothings. Immediately upon receipt of package of wrong items, I followed their protocol to s...
H
Hiroshi
External Source
Jun 26, 2025
Keshi โ The Reaper vinyl
Subject: Inquiry on wholesale/restock of Keshi โ The Reaper vinyl Hello HBX team, I recently purchased a sealed Keshi โ The Reaper vinyl from your sto...
๏ฟฝ
์ดํฌ์ธ
External Source
Jun 02, 2025
The products they handle are excellentโฆ
The products they handle are excellent and the...
S
Shaun C
External Source
May 21, 2025
HBX sent me incorrect items
HBX sent me incorrect items, and its label doesnโt even align with the items inside the bag. I was asked to return the items but the officers just ask...
J
Jackie B
External Source
May 15, 2025
Fast delivery
in my mm 5ac era so i ordered another bag! i just had to because of...
M
Mimosa Pudica Mockingjay
External Source
May 15, 2025
Wonderful.
...
V
Victoria Kosinska
External Source
Apr 30, 2025
Awful post purchase support
I ordered a pair of Maison Miharas in 2023 which have been worn twice since as I was abroad and did not bring them with me. The paint is peeling off t...
A
Annis
External Source
Mar 21, 2025
Amazing customer service
Excellent customer service for an after-service product repair. I bought an item 4 years ago but the team was still willing to assist and line me...
c
chin chou
External Source
Feb 27, 2025
Very prompt reply
Very prompt reply. Jayce did a great job i...
T
Tracy B
External Source
Feb 22, 2025
Fast shipping and amazing price
I have been on the hunt for a pair of lichtbrown suede tabi western boots from Margiela. The ones in my size are never on sale (38) and cost close to...
P
Putte Ponsbach
External Source
Feb 05, 2025
They send the wrong size of pants andโฆ
They send the wrong size of pants and then refuse to exchange them because theyโre on sale. Ok, AGAIN, they sent the wrong size but still refuse to ex...
M
MB
External Source
Jan 15, 2025
Great price and fast shipping!
I ordered Adidas shoes that were on sale for 50% off and was charged a $32 shipping fee. Yikes. I was a little hesitant to proceed, but even with th...
J
Jerry WU
External Source
Nov 28, 2024
Very amazing experience
Because I will go to a trip soon, HBX send the...
C
CHEN HUNG KAI
External Source
Nov 26, 2024
Plz stop using " Yamato"
I have purchased from your store many times. This is the first time I have encountered such poor shipping efficiency. The HBX app cannot find any pack...
L
Liu HaoChung
External Source
Nov 11, 2024
I made mistakes for my order
I made mistakes for my order,and l really appre...
C
Consumer
External Source
Oct 21, 2024
I got a refund but I haven't recievedโฆ
I got a refund but I haven't recieved the money yet....
I
Isao
External Source
Sep 21, 2024
Super quick reply and that was veryโฆ
Super quick reply and th...
P
PGD
External Source
Sep 10, 2024
SCAMMERS
Edit to address the ridiculous response that I received from the merchant: all you have to do is refund the money and the PayPal claim automatically c...
P
P L
External Source
Aug 16, 2024
Jayce help to modify my orderโฆ
Jayce help to modify my or...
Conclusion
Customer reports for HBX show a mix of positive and negative experiences. Many buyers highlight rapid international shipping, competitive pricing and cases of authentic, well-packaged items, and several customers praise responsive staff who handled modifications or repairs. However, a noticeable group of reviews describe problems with wrong items, refunds, returns and slow or missing replies via email/WhatsApp. If you plan to buy from HBX, check the return and refunds policy, keep order and item photos, and contact support promptly if issues arise.