Reviewers frequently note Hernest products as attractive and generally well made, with many customers praising fast shipping and professional delivery or setup. Customer service is repeatedly described as responsive, often offering refunds or replacement parts when problems occur. Common negatives include occasional damaged or incomplete shipments and difficult assembly instructions for some pieces. Prospective buyers should weigh the positive reports of build quality and service responsiveness against the isolated reports of missing hardware and fragile-item damage when deciding on larger or fragile purchases.
Examples from available reviews (Mar 2023 – Feb 2026).
High-quality real wood product with swift, excellent customer service resolution.
“one of the best customer service experiences I’ve ever had”
Company promptly replaced a defective cabinet door and resolved issue.
“they quickly responded with a couple of options for us to choose from.”
Carrier left item improperly but customer service compensated satisfactorily.
“Hernest customer service was able to compensate us to enhance the shopping experience”
Furniture beautiful but assembly was difficult due to poor manual.
“The manual was awful”
Most reviewers praise fast shipping, delivery and setup; a few report carrier mishandling or missing parts that required customer support.
A small number of reviews note affordability or good cost/value for solid construction; dataset for pricing impressions is limited.
Customers generally find the website and ordering easy and assembly straightforward; some report poor manuals or difficult assembly steps.
Most reviewers describe well-made, attractive furniture and sturdy pieces; a minority report cracked tops, missing hardware or laminate defects.
Many reviews describe quick, helpful responses from support and clear post-purchase communication when resolving issues or arranging replacements.
Overall impressions are largely positive, with buyers satisfied after issue resolution; a few reviewers had delivery or parts problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company failed to follow return agreements and stalled refund resolution.
“they have done nothing but stall and not keep their word nor follow their own return policy.”
Delivery arrived damaged and company offered inadequate compensation and support.
“Hernest was neither nice nor helpful.”
Customer service quickly changed my item's color before it shipped.
“Customer service helped me out and it was a breeze!”
Company promptly replaced a defective cabinet door and resolved issue.
“they quickly responded with a couple of options for us to choose from.”
Buffet is well made; delivery was fast and communication good.
“The buffet is nicely made.”
Arrived mostly assembled and was quick to set up; beautiful color.
“Super fast shipping and came 98% assembled.”
Furniture beautiful but assembly was difficult due to poor manual.
“The manual was awful”
Sturdy, high-quality extendable dining table with very fast delivery.
“The table is very sturdy.”
Product is well designed and visually appealing.
“Well designed”
Order shipped very quickly and arrived within a couple of days.
“Everything went great, shipped VERY quickly and received within a couple of days.”
Product matched my expectations exactly.
“Exactly what I wanted.”
Stone-top table arrived damaged and missing hardware; refund issued.
“the table top was cracked.”
Attractive, well-made cabinet with prompt shipping and excellent communication.
“It is attractive and well made.”
Product arrived missing six screws required for assembly.
“Missing 6 screws (P).”
Beautiful, solid table with great delivery and setup service.
“The table is a beautiful piece.”
Carrier left item improperly but customer service compensated satisfactorily.
“Hernest customer service was able to compensate us to enhance the shopping experience”
Found the exact furniture with timely delivery and easy assembly.
“Shipping and delivery was on time and assembly was easy.”
High-quality real wood product with swift, excellent customer service resolution.
“one of the best customer service experiences I’ve ever had”
Console was delivered the day after ordering and arrived high quality.
“delivered to my house the day after it was ordered.”
Website and ordering were easy; shipping quick and item as described.
“Website easy to use.”
Items made well; a delivery challenge was managed efficiently.
“Everything was perfect, except for the delivery, but that is not HERNEST's fault.”
Coffee table met expectations and matched what they were looking for.
“Its been exactly what we've been looking for.”
Company refused cancellation and threatened shipping plus high restocking fees.
“they will charge me a shipping fee and 20% restocking fee”
Chair was extremely uncomfortable and deemed not worth the price.
“It is absolutely horrible.”
TV stand matched description but had a large chip from shipping.
“large chip of wood missing on the back corner of the bottom shelf.”
Customer praised professional service, fast logistics, and undamaged packaging.
“packaging protection was very good, with no damage at all.”
Island is solid, well crafted, functional, and delivered seamlessly.
“solid and beautifully crafted”
Dining table met expectations and was easy to assemble alone.
“it was also very easy to assemble, the instructions were very clear”
Item arrived fast but didn't fit; service provided a hassle-free refund.
“They offered us a refund without any hassle”
Sideboard exceeded expectations with strong storage, easy installation, and helpful support.
“The sideboard I purchased completely exceeded my expectations.”
I recently purchased several items from Hernest for my home and I was extremely impressed with the overall experience. Their website is easy to navigate and their selection of furniture, lighting, bathroom and kitchen accessories is impressive. The quality of their products is exceptional, especially considering their affordability.
One thing that stood out to me about Hernest was their commitment to providing free and fast shipping on all items. This made it even more convenient for me as a customer since I didn't have to worry about any additional costs or long wait times.
Another positive experience was the customer service team at Hernest. They were quick to respond to any questions or concerns that I had and provided helpful recommendations based on my personal style preferences.
Overall, my experience with Hernest has been nothing but positive. From the quality of their products to their commitment to excellent customer service, I would highly recommend them for anyone looking for beautiful and affordable home goods.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hernest is an online home furnishings retailer focused on selling furniture and related home goods. Consumers searching reviews typically look for information on product durability, delivery and setup, customer service responsiveness, and return or replacement procedures.