Reviews show a clear split between customers who value Hex Gaming's customization, controller mapping and tactile design, and those who experienced hardware failures. Several purchasers praised the configurator, short triggers and grip texture, while multiple reviewers reported joystick drift, button issues, and inconsistent assembly on replacements. Warranty and support handling recur as a notable concern: reviewers describe requests for videos, fees for refurbishment, slow replies, and perceived warranty denials. If you consider a Hex Gaming controller, inspect warranty terms carefully, ask about repair/replacement fees, and prefer retailers or payment methods with robust return protections.
Examples from available reviews (Aug 2022 – Feb 2026).
Custom controller was easy to build and performs reliably.
“The process of building my own controller was easy to follow”
Experienced stick drift and support required payment despite their lifetime warranty.
“their warranty is not real.”
Replacement controller had defects and customer service responded slowly.
“their customer service isn't good at all!!!.”
Controller looks and feels good with textured grips and easy mapping.
“Hex gaming is next level gaming.”
Several reviewers describe warranty denials, slow or unhelpful support and frustrating repair processes; one reviewer reported prompt email replies.
Some customers say repair or replacement fees reduce value, while others consider the controllers an affordable alternative to premium options.
Users report an easy-to-use website and configurator; controller mapping, short triggers and grip texture are praised for gameplay usability.
Mixed reports: multiple customers report stick drift and button failures or inconsistent assembly; others praise solid feel, responsive buttons and performance.
Customers report delayed, skimmed or evidence-heavy responses from support (video requests, fees); a minority note timely, helpful email replies.
Overall impressions are mixed: some buyers praise customization and performance; several report hardware failures and unsatisfactory warranty handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Custom controller broke within two weeks and support did not respond.
“They advertise a "lifetime warranty", but it’s a lie.”
Joystick failed after two months and warranty was not honored.
“Doesn’t want to respect warranty.”
Experienced stick drift and support required payment despite their lifetime warranty.
“their warranty is not real.”
Replacement controller had defects and customer service responded slowly.
“their customer service isn't good at all!!!.”
Controller looks and feels good with textured grips and easy mapping.
“Hex gaming is next level gaming.”
I recently purchased a custom controller from Hex Gaming and I must say, I am thoroughly impressed with their products. The customization options offered by this brand are top-notch and really cater to esports pros like myself.
The process of building my own controller was easy to follow and the website is very user-friendly. The steps were clear, making it simple for me to design a controller that perfectly suited my preferences.
When it comes to performance, there's no doubt that Hex Gaming delivers on quality. The controller feels durable in my hands, with buttons that have just the right amount of tension for quick response times during gameplay.
In addition, the customer service at Hex Gaming is truly outstanding. They promptly responded to all of my questions and concerns throughout the ordering process via email support.
Overall, I highly recommend Hex Gaming as an excellent source for anyone looking to create a customized high-performance gaming controller. Their products are exceptional in both build quality and functionality!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hex Gaming is a gaming hardware brand focused on customizable controllers and related accessories for console and competitive players. The brand is known for configurator-style product pages, controller mapping options, and design features aimed at esports and shooter gamers. Consumers often search for information about build quality, customization options, warranty handling, and support responsiveness when evaluating Hex Gaming products.