Reviews Analyzed
5
We Collect & Analyze Reviews
Hex Gaming
Experiences & Reviews
Hex Gaming is a gaming hardware brand focused on customizable controllers and related accessories for console and competitive players. The brand is known for configurator-style product pages, controller mapping options, and design features aimed at esports and shooter gamers. Consumers often search for information about build quality, customization options, warranty handling, and support responsiveness when evaluating Hex Gaming products.
Overview & Key Metrics
Positive Sentiment
40%
Latest Review
25d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Several reviewers describe warranty denials, slow or unhelpful support and frustrating repair processes; one reviewer reported prompt email replies.
Share of mentions
Weak
18%
💰
Value for money
Some customers say repair or replacement fees reduce value, while others consider the controllers an affordable alternative to premium options.
Share of mentions
Mixed
9%
⚡
User experience
Users report an easy-to-use website and configurator; controller mapping, short triggers and grip texture are praised for gameplay usability.
Share of mentions
Strong
9%
🔧
Product quality
Mixed reports: multiple customers report stick drift and button failures or inconsistent assembly; others praise solid feel, responsive buttons and performance.
Share of mentions
Weak
23%
📞
Communication
Customers report delayed, skimmed or evidence-heavy responses from support (video requests, fees); a minority note timely, helpful email replies.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions are mixed: some buyers praise customization and performance; several report hardware failures and unsatisfactory warranty handling.
Share of mentions
Weak
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 5 verified reviews (August 2022 – October 2025).
Customizable Controllers That Deliver
"I recently purchased a custom controller from Hex Gaming and I must say, I am thoroughly impressed with their products. The customization options offered by this brand are top-notch and really cater to esports pros like myself. The process of building my own controller was easy to follow and the website is very user-friendly. The steps were clear, making it simple for me to design a controller that perfectly suited my preferences. When it comes to performance, there's no doubt that Hex Gaming delivers on quality. The controller feels durable in my hands, with buttons that have just the right amount of tension for quick response times during gameplay. In addition, the customer service at Hex Gaming is truly outstanding. They promptly responded to all of my questions and concerns throughout the ordering process via email support. Overall, I highly recommend Hex Gaming as an excellent source for anyone looking to create a customized high-performance gaming controller. Their products are exceptional in both build quality and functionality!"
Smith
Collected.reviews
Aug 01, 2022
Featured for: Positive product and prompt support
Terrible controller that has experienced stick drift and button failure for years
"I purchased my controller two years ago on Amazon. I started experiencing glitchy controller movements from the start, but thought it was just bugs wi..."
Doug
Trustpilot
Oct 01, 2025
Featured for: Detailed warranty-fee and stick-drift complaint
First and replacement controller no good!
"Got my first controller a month ago and the thumbsticks were out of whack so got a hold of customer service and they sent me a replacement and told me..."
Devon White
Trustpilot
Oct 01, 2025
Featured for: Replacement issues and slow replies
Hex gaming is next level gaming.
"Hex gaming is next level gaming. Great controller looks good, Feels good, has texture on bottom of controller for grips...."
rifat tvre
Trustpilot
Oct 01, 2025
Featured for: Positive feel, mapping, and grips
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 5 reviews
All Customer Reviews
Sources: Trustpilot (4) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Antonio De Arechavala
trustpilot.com
Oct 01, 2025
CRAP CONTROL
After just two months the joystick of my kids control started failing we put in contact your “customer services” and they send you videos for YOU...
D
Doug
trustpilot.com
Oct 01, 2025
Terrible controller that has experienced stick drift and button failure for years
I purchased my controller two years ago on Amazon. I started experiencing glitchy controller movements from the start, but thought it was just bugs wi...
D
Devon White
trustpilot.com
Oct 01, 2025
First and replacement controller no good!
Got my first controller a month ago and the thumbsticks were out of whack so got a hold of customer service and they sent me a replacement and told me...
r
rifat tvre
trustpilot.com
Oct 01, 2025
Hex gaming is next level gaming.
Hex gaming is next level gaming. Great controller looks good, Feels good, has texture on bottom of controller for grips....
S
Smith
Collected.reviews
Aug 01, 2022
Customizable Controllers That Deliver
I recently purchased a custom controller from Hex Gaming and I must say, I am thoroughly impressed with their products. The customization options offered by this brand are top-notch and really cater to esports pros like myself.
The process of building my own controller was easy to follow and the website is very user-friendly. The steps were clear, making it simple for me to design a controller that perfectly suited my preferences.
When it comes to performance, there's no doubt that Hex Gaming delivers on quality. The controller feels durable in my hands, with buttons that have just the right amount of tension for quick response times during gameplay.
In addition, the customer service at Hex Gaming is truly outstanding. They promptly responded to all of my questions and concerns throughout the ordering process via email support.
Overall, I highly recommend Hex Gaming as an excellent source for anyone looking to create a customized high-performance gaming controller. Their products are exceptional in both build quality and functionality!
Conclusion
Reviews show a clear split between customers who value Hex Gaming's customization, controller mapping and tactile design, and those who experienced hardware failures. Several purchasers praised the configurator, short triggers and grip texture, while multiple reviewers reported joystick drift, button issues, and inconsistent assembly on replacements. Warranty and support handling recur as a notable concern: reviewers describe requests for videos, fees for refurbishment, slow replies, and perceived warranty denials. If you consider a Hex Gaming controller, inspect warranty terms carefully, ask about repair/replacement fees, and prefer retailers or payment methods with robust return protections.