Hiboy
Experiences & Reviews
Hiboy is a consumer micromobility brand offering electric scooters and e-bikes for commuting and recreation. The brand is known to sell complete units and replacement parts to end customers, with after-sales support channels for warranty and repairs. Consumers searching reviews typically look for information about reliability, support responsiveness, and part replacement experiences.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe fast, helpful after‑sales support: troubleshooting, part shipping and proactive replacements. A small number reported poor or non‑responsive cases.
Value for money
Price is rarely discussed; only one review explicitly calls the price “great.” There is limited evidence to judge overall value for money.
User experience
Reviewers do not discuss app or user‑interface aspects. Feedback focuses on hardware performance and support rather than digital UX.
Product quality
Several reviewers reported mechanical or battery faults, but many say replacements, free upgrades or repairs restored function and left them satisfied.
Communication
Multiple reviewers praise quick email responses and fast shipping of parts; a few report limited business‑hours contact or unresponsive channels.
Overall experience
Most reviewers report positive outcomes after contacting support—replacement units, parts or reimbursements—and recommend the brand; isolated negative experiences remain.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
The customer service is almost non…
"The customer service is almost non existent. don't buy the extended warranty, They responded to this review and apologized and gave me another non res..."
I experienced a rear wheel issue with…
"I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a..."
Customer service has been great
"Customer service has been great! And my grandson loves his seat that they helped me ensure was deliv..."
Amazing Mina and the HiBoy team
"Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Excellent customer service
Excellent customer service! Really impressed by thei...
Customer service has been great
Customer service has been great! And my grandson loves his seat that they helped me ensure was deliv...
I experienced a rear wheel issue with…
I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a...
Amazing Mina and the HiBoy team
Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsi...
My experience was 5/5 Cherry at…
My experience was 5/5 Cherry at Coustomer Service was so nice and helpful always got back to me fast and respectful I p...
The helpdesk gives quick responses
The help support team...
They are very proactive in resolving…
They are very proactive in resolving any issues...
Good product with solid customer service
Good product with so...
Nancy and support team amazing
Nancy and the support team were amazing. Helped troubleshoot and sent me a battery free of charge to help with resolving issue even...
The customer service is almost non…
The customer service is almost non existent. don't buy the extended warranty, They responded to this review and apologized and gave me another non res...
Free hydro brake upgrade when I asked about upgrade options
Mechanical brakes were having trouble, asked them about upgrade options...
Lost my charger and they hooked me up…
Lost my charger and they hooked me up right away! My scooter is a game ch...
Awesome customer support and service…
Awesome customer support and service from Hiboy. They responded quickly to my two questions about some missing hardware and resolved my problem right...
I was responded and they tried to solve…
I was responded and they tried to solve me problem, only downside would be that they would contact during busine...
Best customer service
I had an issue with my seat and they made sure that I was taken c...
Chloe was extremely prompt and helpful…
Chloe was extremely prompt and helpful with my issues. R...
Chloe was very helpful with my problem…
Chloe was very helpful with my problem and I am thankful for that I have some prob...
Took care of the customer
I purchased my son his second HiBoy DK1 motorcycle and within two weeks the charging port pl...
Invaluable Customer Service Support!
Got 2 hiboy pros for commuting to work (JIC one breaks i have the other), and one of them had a problem that the unit wouldn't turn on after about 4 m...
My sons P7 electric bike was having…
My sons P7 electric bike was having problems with the rear tire axle slipping on the frame. Hiboy support was excellent throughout the troubleshooting...
Conclusion
Reviewers mostly highlight Hiboy’s responsive after‑sales support: multiple accounts describe shipped replacement scooters, batteries, chargers or free upgrades. Product reports include occasional mechanical or battery faults, but many customers say replacements or repairs restored usability. Communication is frequently praised for fast email responses, though a few customers report slow or no replies and limited business‑hours availability. Price statements are rare in the reviews, so value conclusions are limited; prospective buyers should weigh support experiences and specific model reports when deciding.