Hiboy
Experiences & Reviews
We've collected and analyzed customer feedback for Hiboy to provide you with unbiased insights.
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Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Excellent customer service
Excellent customer service! Really impressed by thei...
Customer service has been great
Customer service has been great! And my grandson loves his seat that they helped me ensure was deliv...
I experienced a rear wheel issue with…
I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a...
Amazing Mina and the HiBoy team
Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsi...
My experience was 5/5 Cherry at…
My experience was 5/5 Cherry at Coustomer Service was so nice and helpful always got back to me fast and respectful I p...
The helpdesk gives quick responses
The help support team...
They are very proactive in resolving…
They are very proactive in resolving any issues...
Good product with solid customer service
Good product with so...
Nancy and support team amazing
Nancy and the support team were amazing. Helped troubleshoot and sent me a battery free of charge to help with resolving issue even...
The customer service is almost non…
The customer service is almost non existent. don't buy the extended warranty, They responded to this review and apologized and gave me another non res...
Free hydro brake upgrade when I asked about upgrade options
Mechanical brakes were having trouble, asked them about upgrade options...
Lost my charger and they hooked me up…
Lost my charger and they hooked me up right away! My scooter is a game ch...
Awesome customer support and service…
Awesome customer support and service from Hiboy. They responded quickly to my two questions about some missing hardware and resolved my problem right...
I was responded and they tried to solve…
I was responded and they tried to solve me problem, only downside would be that they would contact during busine...
Best customer service
I had an issue with my seat and they made sure that I was taken c...
Chloe was extremely prompt and helpful…
Chloe was extremely prompt and helpful with my issues. R...
Chloe was very helpful with my problem…
Chloe was very helpful with my problem and I am thankful for that I have some prob...
Took care of the customer
I purchased my son his second HiBoy DK1 motorcycle and within two weeks the charging port pl...
Invaluable Customer Service Support!
Got 2 hiboy pros for commuting to work (JIC one breaks i have the other), and one of them had a problem that the unit wouldn't turn on after about 4 m...
My sons P7 electric bike was having…
My sons P7 electric bike was having problems with the rear tire axle slipping on the frame. Hiboy support was excellent throughout the troubleshooting...