Most reviewers describe quick, helpful support that sends replacement parts and follows through on repairs. Many buyers mention sturdy build quality, fast shipping, and strong everyday usefulness. A small number report a rough, jarring ride and limited suspension. Service feedback is largely positive, with a few isolated complaints about no response.
Examples from available reviews (Oct 2025 – Mar 2026).
Support was helpful, responsive, and arranged a quick replacement.
“the Hiboy support team was very helpful and responsive.”
Reviewer experienced nearly nonexistent customer service and no responsive communication.
“The customer service is almost non existent.”
E-scooter is good quality, shipped fast and packaged well.
“Good quality e-scooter.”
Delivery was quick but ride is rough and lacks suspension.
“It's so rough and jarring!”
Many reviews mention fast replies, named reps, and free replacement parts or exchanges. Several describe guided, step-by-step troubleshooting plus proactive follow-ups from support. A few note slow or missing responses, standing out against the larger group.
Some reviewers point to repairs, reimbursements, and free upgrades from support as extra value. Others say the product helps with daily tasks and college use. Mentions of price or long-term costs come up only occasionally.
Many reviewers describe smooth day-to-day use, happy family recipients, and reliable hill performance. A smaller set reports uncomfortable rides, calling them rough or jarring because of limited suspension. Notes that support runs only on business days suggest occasional delays in fixing use-related problems.
Many reviews praise solid build quality, secure packaging, and quick delivery. A smaller group mentions mechanical or comfort issues, including rough ride feel and problems that required parts or replacements. Several customers received replacement parts or full units to correct defects.
Reviewers often mention responses within a day, named agents, and clear shipping updates for parts and exchanges. Some conversations happened only on business days, and at least one review reports almost no response. Overall, communication comes across as quick and well-documented, with a few breakdowns.
Most reviews describe a good ownership experience, driven by responsive support and hardware that works as expected. A minority report major service lapses or comfort issues that led to replacements. The feedback shows a clear split between many high-rated experiences and a handful of low-rated outliers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Company provided a helpful installation video and good customer service.
“Excellent product and excellent customer service!”
Support was helpful, responsive, and arranged a quick replacement.
“the Hiboy support team was very helpful and responsive.”
Claire handled case professionally and arranged a quick replacement.
“Claire handled my case professionally and arranged a replacement quickly.”
Reviewer praises excellent customer service and product quality.
“Excellent customer service and a great product”
Fast, friendly service delivered a working tire tube quickly.
“Thank you for your fast and friendly service!”
Delivery was quick but ride is rough and lacks suspension.
“It's so rough and jarring!”
Bought it for my daughter at college and she loves it.
“I bought it for my daughter to use at college and she loves it.”
E-scooter is good quality, shipped fast and packaged well.
“Good quality e-scooter.”
P6 bikes performed well and customer service, especially Claire, was excellent.
“When it comes to customer service, my experience has been excellent.”
Support stayed engaged and provided free replacement parts to resolve issues.
“Customer support was solid from start to finish.”
Company quickly replaced a faulty wheel/motor after troubleshooting.
“Within a week the company sent a replacement and everything is working fine.”
Customer service sent free replacement parts quickly for the tire issue.
“this company’s customer service was absolutely amazing.”
Customer service arranged an exchange and handled shipping smoothly.
“Vinnie arranged an exchange for an upgrade and provided a return label.”
Support provided options and follow-up enabling successful home repairs.
“they followed up all the way through the process.”
Nancy in customer service has been helpful and sent replacement parts.
“Nancy on the customer service team has been awesome”
They provided a replacement and maintained good communication throughout.
“Excellent customer service.”
Hiboy replied within a day and helped fix the scooter quickly.
“they were quick to reply within a day.”
P6 handles hills well and performs strongly for a heavier rider.
“Hills are a joke for it”
Customer support consistently responds quickly and provides strong assistance.
“Every interaction with customer support leads to great, quick customer service response and assistance.”
Customer service replies within 24 hours and promptly sent a replacement display.
“Customer service is great, they always reply withing 24 hrs. of an email”
Customer service helped fix the scooter with a friendly, supportive attitude.
“Really impressed by their nice attitude and support to help me fix my scooter”
Customer service ensured timely delivery and pleased grandson.
“Customer service has been great!”
Hiboy resolved a rear wheel issue by shipping a replacement P7.
“Hiboy promptly resolved this by shipping out a new P7 to me.”
Customer service mailed parts and reimbursed service costs promptly.
“They mailed out a part and reimbursed us for service costs without a hitch.”
Customer service rep Cherry responded quickly and was very helpful.
“Cherry at Coustomer Service was so nice and helpful”
Help support team was fast and reliable.
“The help support team is fast, and reliable”
Company proactively resolves issues and provides great support.
“They are very proactive in resolving any issues you may have!”
Product is good and customer service is solid.
“Good product with solid customer service”
Support team sent a free battery and handled troubleshooting well.
“Nancy and the support team were amazing.”
Reviewer experienced nearly nonexistent customer service and no responsive communication.
“The customer service is almost non existent.”
Company sent a free hydraulic brake upgrade which fixed issues.
“they sent me a free hydraulic brake upgrade that worked perfectly!”
Company promptly replaced a lost charger and scooter aids daily tasks.
“Lost my charger and they hooked me up right away!”
Customer support responded quickly and resolved the missing hardware issue.
“Awesome customer support and service from Hiboy.”
Support tried to solve the problem but only responds on business days.
“they would contact during business days only”
They addressed a seat issue and provided excellent customer service.
“Best customer service I've ever dealt with over the years.”
Chloe promptly helped and replacement part shipped quickly.
“Chloe was extremely prompt and helpful with my issues.”
Chloe helped resolve back wheel problems and provided assistance.
“Chloe was very helpful with my problem and I am thankful for that”
Customer service responded and sent a replacement charging port plug.
“No worries because hiboy customer service replied and sent me a replacement.”
Support sent batteries even out of warranty to restore functionality.
“they'll send me another battery!”
Support troubleshooted and ultimately sent a brand new replacement bike.
“Hiboy sent us a brand new bike!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hiboy makes and sells electric scooters, e-bikes, and personal mobility devices for city and recreational riding. Its online store also sells replacement parts, batteries, chargers, and accessories. Hiboy provides support channels, online manuals, and installation videos to help owners. The company ships directly to customers and offers warranty, repair, and service-team support options.