Reviews Analyzed
20
We Collect & Analyze Reviews
Hiboy
Experiences & Reviews
Hiboy is a consumer micromobility brand offering electric scooters and e-bikes for commuting and recreation. The brand is known to sell complete units and replacement parts to end customers, with after-sales support channels for warranty and repairs. Consumers searching reviews typically look for information about reliability, support responsiveness, and part replacement experiences.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
29d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful after‑sales support: troubleshooting, part shipping and proactive replacements. A small number reported poor or non‑responsive cases.
Share of mentions
Strong
38%
💰
Value for money
Price is rarely discussed; only one review explicitly calls the price “great.” There is limited evidence to judge overall value for money.
Share of mentions
Mixed
2%
⚡
User experience
Reviewers do not discuss app or user‑interface aspects. Feedback focuses on hardware performance and support rather than digital UX.
Share of mentions
Mixed
0%
🔧
Product quality
Several reviewers reported mechanical or battery faults, but many say replacements, free upgrades or repairs restored function and left them satisfied.
Share of mentions
Strong
27%
📞
Communication
Multiple reviewers praise quick email responses and fast shipping of parts; a few report limited business‑hours contact or unresponsive channels.
Share of mentions
Mixed
12%
⭐
Overall experience
Most reviewers report positive outcomes after contacting support—replacement units, parts or reimbursements—and recommend the brand; isolated negative experiences remain.
Share of mentions
Strong
21%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
The customer service is almost non…
"The customer service is almost non existent. don't buy the extended warranty, They responded to this review and apologized and gave me another non res..."
Fleming B
Trustpilot
Oct 01, 2025
Featured for: Unresolved service and communication complaint
I experienced a rear wheel issue with…
"I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a..."
Ned Neidiffer
Trustpilot
Oct 01, 2025
Featured for: Replacement scooter resolved issue
Customer service has been great
"Customer service has been great! And my grandson loves his seat that they helped me ensure was deliv..."
Roxanna Woodard
Trustpilot
Oct 01, 2025
Featured for: Mentions good price and delivery
Amazing Mina and the HiBoy team
"Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsi..."
John Kuo
Trustpilot
Oct 01, 2025
Featured for: Warranty email responsiveness and reimbursement
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
W
WM
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service! Really impressed by thei...
R
Roxanna Woodard
trustpilot.com
Oct 01, 2025
Customer service has been great
Customer service has been great! And my grandson loves his seat that they helped me ensure was deliv...
N
Ned Neidiffer
trustpilot.com
Oct 01, 2025
I experienced a rear wheel issue with…
I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a...
J
John Kuo
trustpilot.com
Oct 01, 2025
Amazing Mina and the HiBoy team
Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsi...
l
liam mcshane
trustpilot.com
Oct 01, 2025
My experience was 5/5 Cherry at…
My experience was 5/5 Cherry at Coustomer Service was so nice and helpful always got back to me fast and respectful I p...
M
Makil Ayres
trustpilot.com
Oct 01, 2025
The helpdesk gives quick responses
The help support team...
J
Jackson Strickland
trustpilot.com
Oct 01, 2025
They are very proactive in resolving…
They are very proactive in resolving any issues...
G
Greg McBride
trustpilot.com
Oct 01, 2025
Good product with solid customer service
Good product with so...
N
Nigel Sooklal
trustpilot.com
Oct 01, 2025
Nancy and support team amazing
Nancy and the support team were amazing. Helped troubleshoot and sent me a battery free of charge to help with resolving issue even...
F
Fleming B
trustpilot.com
Oct 01, 2025
The customer service is almost non…
The customer service is almost non existent. don't buy the extended warranty, They responded to this review and apologized and gave me another non res...
N
Nebulon Zebulon
trustpilot.com
Oct 01, 2025
Free hydro brake upgrade when I asked about upgrade options
Mechanical brakes were having trouble, asked them about upgrade options...
G
Good Vibes Hot Yoga
trustpilot.com
Oct 01, 2025
Lost my charger and they hooked me up…
Lost my charger and they hooked me up right away! My scooter is a game ch...
P
Pete Hatzakos
trustpilot.com
Oct 01, 2025
Awesome customer support and service…
Awesome customer support and service from Hiboy. They responded quickly to my two questions about some missing hardware and resolved my problem right...
J
Joynob Mahabub
trustpilot.com
Oct 01, 2025
I was responded and they tried to solve…
I was responded and they tried to solve me problem, only downside would be that they would contact during busine...
R
Ricardo Echevarria
trustpilot.com
Oct 01, 2025
Best customer service
I had an issue with my seat and they made sure that I was taken c...
J
Jamie
trustpilot.com
Oct 01, 2025
Chloe was extremely prompt and helpful…
Chloe was extremely prompt and helpful with my issues. R...
D
D G
trustpilot.com
Oct 01, 2025
Chloe was very helpful with my problem…
Chloe was very helpful with my problem and I am thankful for that I have some prob...
L
Larry Burrell Jr.
trustpilot.com
Oct 01, 2025
Took care of the customer
I purchased my son his second HiBoy DK1 motorcycle and within two weeks the charging port pl...
E
E G
trustpilot.com
Oct 01, 2025
Invaluable Customer Service Support!
Got 2 hiboy pros for commuting to work (JIC one breaks i have the other), and one of them had a problem that the unit wouldn't turn on after about 4 m...
j
james gardner
trustpilot.com
Oct 01, 2025
My sons P7 electric bike was having…
My sons P7 electric bike was having problems with the rear tire axle slipping on the frame. Hiboy support was excellent throughout the troubleshooting...
Conclusion
Reviewers mostly highlight Hiboy’s responsive after‑sales support: multiple accounts describe shipped replacement scooters, batteries, chargers or free upgrades. Product reports include occasional mechanical or battery faults, but many customers say replacements or repairs restored usability. Communication is frequently praised for fast email responses, though a few customers report slow or no replies and limited business‑hours availability. Price statements are rare in the reviews, so value conclusions are limited; prospective buyers should weigh support experiences and specific model reports when deciding.