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Hiboy
Reviews & Experiences

Reviewers mostly highlight Hiboy’s responsive after‑sales support: multiple accounts describe shipped replacement scooters, batteries, chargers or free upgrades. Product reports include occasional mechanical or battery faults, but many customers say replacements or repairs restored usability. Communication is frequently praised for fast email responses, though a few customers report slow or no replies and limited business‑hours availability. Price statements are rare in the reviews, so value conclusions are limited; prospective buyers should weigh support experiences and specific model reports when deciding.

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Overview & Key Metrics

Review count
20
Sources
trustpilot.com
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe fast, helpful after‑sales support: troubleshooting, part shipping and proactive replacements. A small number reported poor or non‑responsive cases.

💰

Value for money

Price is rarely discussed; only one review explicitly calls the price “great.” There is limited evidence to judge overall value for money.

⚡

User experience

Reviewers do not discuss app or user‑interface aspects. Feedback focuses on hardware performance and support rather than digital UX.

🔧

Product quality

Several reviewers reported mechanical or battery faults, but many say replacements, free upgrades or repairs restored function and left them satisfied.

📞

Communication

Multiple reviewers praise quick email responses and fast shipping of parts; a few report limited business‑hours contact or unresponsive channels.

⭐

Overall experience

Most reviewers report positive outcomes after contacting support—replacement units, parts or reimbursements—and recommend the brand; isolated negative experiences remain.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

W
WM
trustpilot.com Oct 01, 2025

Excellent customer service! Really impressed by thei...

R
Roxanna Woodard
trustpilot.com Oct 01, 2025

Customer service has been great! And my grandson loves his seat that they helped me ensure was deliv...

N
Ned Neidiffer
trustpilot.com Oct 01, 2025

I experienced a rear wheel issue with my P7 and Hiboy promptly resolved this by shipping out a...

J
John Kuo
trustpilot.com Oct 01, 2025

Amazing Mina and the HiBoy team - Mina and the HiBoy customer service team went above and beyond in helping us with warranty service for our HiBoy e-scooter. They are fast and responsi...

l
liam mcshane
trustpilot.com Oct 01, 2025

My experience was 5/5 Cherry at Coustomer Service was so nice and helpful always got back to me fast and respectful I p...

M
Makil Ayres
trustpilot.com Oct 01, 2025

The helpdesk gives quick responses - The help support team...

J
Jackson Strickland
trustpilot.com Oct 01, 2025

They are very proactive in resolving any issues...

G
Greg McBride
trustpilot.com Oct 01, 2025

Good product with solid customer service - Good product with so...

N
Nigel Sooklal
trustpilot.com Oct 01, 2025

Nancy and the support team were amazing. Helped troubleshoot and sent me a battery free of charge to help with resolving issue even...

F
Fleming B
trustpilot.com Oct 01, 2025

The customer service is almost non existent. don't buy the extended warranty, They responded to this review and apologized and gave me another non res...

N
Nebulon Zebulon
trustpilot.com Oct 01, 2025

Free hydro brake upgrade when I asked about upgrade options - Mechanical brakes were having trouble, asked them about upgrade options...

G
Good Vibes Hot Yoga
trustpilot.com Oct 01, 2025

Lost my charger and they hooked me up right away! My scooter is a game ch...

P
Pete Hatzakos
trustpilot.com Oct 01, 2025

Awesome customer support and service from Hiboy. They responded quickly to my two questions about some missing hardware and resolved my problem right...

J
Joynob Mahabub
trustpilot.com Oct 01, 2025

I was responded and they tried to solve me problem, only downside would be that they would contact during busine...

R
Ricardo Echevarria
trustpilot.com Oct 01, 2025

Best customer service - I had an issue with my seat and they made sure that I was taken c...

J
Jamie
trustpilot.com Oct 01, 2025

Chloe was extremely prompt and helpful with my issues. R...

D
D G
trustpilot.com Oct 01, 2025

Chloe was very helpful with my problem and I am thankful for that I have some prob...

L
Larry Burrell Jr.
trustpilot.com Oct 01, 2025

Took care of the customer - I purchased my son his second HiBoy DK1 motorcycle and within two weeks the charging port pl...

E
E G
trustpilot.com Oct 01, 2025

Invaluable Customer Service Support! - Got 2 hiboy pros for commuting to work (JIC one breaks i have the other), and one of them had a problem that the unit wouldn't turn on after about 4 m...

j
james gardner
trustpilot.com Oct 01, 2025

My sons P7 electric bike was having problems with the rear tire axle slipping on the frame. Hiboy support was excellent throughout the troubleshooting...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.

About Hiboy

Hiboy is a consumer micromobility brand offering electric scooters and e-bikes for commuting and recreation. The brand is known to sell complete units and replacement parts to end customers, with after-sales support channels for warranty and repairs. Consumers searching reviews typically look for information about reliability, support responsiveness, and part replacement experiences.