Reviews show HiFiGo commonly provides fast dispatch, reliable international delivery and responsive customer support, which many buyers cite when purchasing higher-value audio gear. Multiple customers report smooth warranty and repair handling, including cases where HiFiGo covered repair costs. However, there are isolated reports of orders canceled without notification, long non-delivery experiences, and surprise tariff charges on delivery. Consumers planning purchases should verify shipping timelines, confirm who is responsible for customs/tariffs, and keep order and tracking records to facilitate any needed support.
Examples from available reviews (Dec 2021 – Feb 2026).
Order was canceled without notification and customer service was unresponsive.
“they never sent me any notification that my order was canceled”
Order placed two months ago with no delivery or updates.
“Placed an order 2 months ago, still nothing!”
Smooth ordering, reliable shipping, and quick professional customer support.
“everything arrived in perfect condition.”
Fast shipping, proactive support, and covered warranty repair costs.
“HiFiGo chose to cover the cost themselves and returned the repaired item promptly.”
Most reviewers describe responsive, helpful customer service and fast issue resolution; a few report unresponsiveness or problematic service experiences.
Several buyers note competitive prices and good price–quality for ChiFi gear; a minority reported unexpected charges affecting perceived value.
Many reviews report smooth site ordering, prompt dispatch and timely international delivery; a few mention long delays or cancelled orders.
Most purchasers received items in good condition; a small number reported defects or early failures, though those were often resolved by support.
Reviewers frequently praise quick, clear responses and tracking updates; some customers reported lack of notification about cancellations or tariffs.
Overall impressions are positive: reliable fulfillment and good after-sales care for most buyers, with isolated non-delivery and tariff issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy payment and product versatility.
“Ease of payment and produc versatility”
Fantastic experiences with fast shipping to Spain and professional customer service.
“shipping to Spain is super fast (6–8 days).”
Customer support replied within hours and handled a delayed delivery well.
“However where HiFiGo excels is customer support and service.”
Excellent store with great staff and top-quality IEMs.
“Excelente tienda, atención del personal”
Ordered Meyer audio IEMs six weeks ago and never received them.
“Ordered Meyer audio iem’s 6 weeks ago.”
Found Fosi V3 in stock, fast shipping, and satisfied with service.
“The shipping was fast, I got the unit in 10 days, well packed.”
Many years of flawless shipping and helpful customer support.
“Their shipping service is fast and flawless, just like their customer support”
Recommend new buyers contact support for assistance before purchasing.
“I recommend any buyers who are new to hifigo to first contact the support for assist.”
Support sent a replacement after original shipment was lost in China.
“Despite this, Nelson and his team still sent me a replacement unit.”
Express international shipping delivered product in pristine condition.
“Express shipping with quality service.”
International shipping was excellent and sale prices were great.
“I didn't know international shipping could be done this good.”
I received my second IEM with additional discounts and timely delivery.
“I got additional discount on top of the discounts i had in my account.”
Disappointing all around! I would not recommend this company to anyone. They have terrible customer service and their products are not worth the hassle. I ordered silicone ear tips back in November and had to check the website after almost a month of not receiving them. I found out my order was canceled; never notified by anyone. This is so frustrating because they never sent me any notification that my order was canceled and it's now so close to the holidays. Poor customer service, more like no customer service! People need to be aware of this before ordering from this company. They are so unprofessional and it's not worth the hassle. Do yourself a favor and shop elsewhere!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HiFiGo is an online retailer focused on consumer audio equipment, including in-ear monitors (IEMs), headphones, digital audio players (DAPs), DACs, amplifiers and accessories. The store targets audiophile and ChiFi brands and serves international customers via online orders. Consumers searching reviews typically want details on shipping, customer support, product condition and pricing for higher-value audio purchases.