Reviews often highlight fast, hands-on support that fixes parts and order issues. Many riders describe solid build quality and bikes that keep going over time in everyday use. A smaller group reports stalled warranty or regional support and long stretches of silence after shipping. Some users also mention practical drawbacks, like short fenders and battery range that falls short of expectations.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer praised product quality and exceptional customer service.
“Freya went above and beyond to address all my wants, needs, and concerns!”
Bike held up well over 25,000 miles with minimal issues.
“have put on over 25,000 miles”
Reviewer reports poor service and lack of Canadian support and payment options.
“IF YOU BUY AN HIMIWAY BIKE EXPECT ZERO SUPPORT EVER”
Controller burned and customer hasn't received customer service responses.
“My Big Dog controller has burned down and I'm still waiting for a reply from customer service support.”
Support staff get frequent praise for troubleshooting and sending replacement parts. Several reviewers repeatedly name the same representative for steady follow-up and problem-solving. A minority say warranty or regional requests went unanswered, suggesting support is not always available.
Reviews often mention coupons, credits, and partial refunds offered after service conversations. Some say the battery did not reach the advertised range, which lowered the value for them. There is little direct discussion of overall price or long-term ownership costs.
Many owners say assembly is straightforward, handling feels stable, and the bikes work well for everyday riding. A few point to day-to-day issues, including short fenders that let spray through and intermittent component noises. These complaints show up occasionally amid mostly positive routine riding reports.
Multiple reviewers report sturdy construction and high mileage without major frame failures. Others describe component problems, including burned controllers and batteries that miss the advertised range. Overall, build and ride feel earn steadier praise than powertrain reliability.
Many customers note quick email replies, clear shipping updates, and invoices arriving on time. Some describe weak follow-up after shipment or slow replies that raised concerns. Automated replies sometimes did not work, though in at least one case a person later stepped in and resolved the issue.
Reviews split between many high-satisfaction experiences and a smaller set of serious complaints about support and reliability. Positive accounts focus on responsive help and long-lasting bikes. Negative ones point to ignored warranty claims, silence after shipping, and battery performance that did not meet expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Freya quickly diagnosed wiring issue and helped replace the controller.
“Wiring in The digital controller had disconnected.”
Freya assisted with ordering replacement keys for Escape.
“Freya was very helpful with the ordering process.”
Reviewer reports poor service and lack of Canadian support and payment options.
“IF YOU BUY AN HIMIWAY BIKE EXPECT ZERO SUPPORT EVER”
Bike's short fenders cause excessive dirt on rider; customer displeased.
“they just make fun of the problem and the answer were that he could use raincoat !!”
Staff helped exchange order; son enjoys easy-to-assemble ebike.
“Staffs are so helpful and accommodating.”
Freya provided excellent support adjusting the customer's order.
“Thanks Freya for the awesome support to help adjust our order.”
Customer found service easy and pleasant to work with.
“Their customer service was very easy to work with and very nice!”
Reviewer calls it best kids ebike with quick service and high quality.
“Best kids ebike, Immediate service response, high-quality equipment 100% recommended”
D5 assembly was easy; construction quality and ride are excellent.
“Quality construction is apparent from the start.”
Manufacturer responded quickly to basket mounting inquiries enabling purchase.
“They responded quickly with each email”
Freya promptly provided a requested 2021 invoice by Monday morning.
“the request was received with my invoice attached.”
Freya helped correct parts order and explained shipping delays due to restocking.
“Freya with customer support diligently and repeatedly reached out to me”
Reviewer praises product versatility and excellent pre/post-purchase communication.
“Your communication and response have been second to none”
Accurate information from staff encourages repeat purchases.
“Correct information from people like Freya make it easy to come back and purchase again and again from Himiway.”
Controller burned and customer hasn't received customer service responses.
“My Big Dog controller has burned down and I'm still waiting for a reply from customer service support.”
Freya persisted in checking in and provided very good customer service.
“Freya kept checking in to make sure she could help.”
Support promptly replaced a shipping-damaged front brake disc.
“promptly ordered a replacement part for me.”
Initial service issues were resolved and support exceeded expectations.
“In the end, I got more than I expected.”
Customer received no follow-up after initial shipment confirmation, causing concern.
“Stating a bike would be “on its way soon” and then going silent feels unprofessional and doesn’t inspire confidence.”
Customer praised prompt communication and assistance with order issues.
“Freya has been excellent in her communications and assistance”
Support representative located replacement gears quickly the next morning.
“Freya From Himiway Customer support with her expertise found the Gears for my Hub Motor”
Customer praised product quality and exceptional customer service.
“Freya went above and beyond to address all my wants, needs, and concerns!”
Customer reported quick, professional support resolving issues.
“Jeana has always been helpful and resolved any issues.”
Fast professional support resolved motor and hand problem.
“Very fast and professionell Support”
A person emailed to resolve the issue after AI failed.
“When AI failed a person emailed me to resolve.”
Buyer loves first e-bike and appreciates design and support.
“Himiway was my first E-bike and I love it.”
Bike held up well over 25,000 miles with minimal issues.
“have put on over 25,000 miles”
Solid bike with strong battery and good climbing performance.
“It's a very solid bike with a very good battery”
Customer received a $50 coupon and helpful support after flats.
“Freya from Himiway was very helpful by giving my a $50 coupon.”
Buyer enjoys big-tire e-bike and praises helpful customer service.
“the Customer service of Himiway ( this Freya guy) is very good.”
Freya provided prompt, detailed shipping information for delivery.
“Freya in customer support was super helpful in getting me the info I needed”
Freya helped clarify display settings and provided a $70 coupon.
“Freya was very prompt and helpful fielding my questions pertaining to my Cobra D7 Pro's display.”
Reviewer states support is always helpful.
“Always helpful at Himiway !”
Reviewer praises Freya as very helpful customer service.
“Freya is the absolute best”
Issue with battery took time but resulted in a good outcome.
“at the end it was a good result.”
Freya diagnosed faulty pedal; customer bought pedals and received $20 credit.
“Freya correctly diagnosed a faulty pedal as the cause of a clacking noise”
Freya arranged a replacement motor despite limited availability and warranty.
“Freya has gone above and beyond to help deal with the issues I'm having with my bike motor.”
Company quickly corrected a shipping error and provided good customer service.
“they quickly got it corrected.”
Battery range fell far short of advertised expectations, causing disappointment.
“Not even close to the 60-80 miles per charge that is advertised on the Himiway website.”
I have had long range step-thru ebike for several months now and it works perfectly. I rank this bike with 5 stars, is awesome, is fast, cool and for the price is a really worth it, this was my first E bike purchase. What a great starter bike and I'm so happy to get that. Assembled was too easy, in 20 min you can get it cause the necessary tools are inside the box and is simple. Fasted speed I have been able to hit was 31 mph. I highly recommend it. Most enjoyable purchase I've made in years. Puts a big smile on this face.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Himiway makes and sells electric bicycles. It also offers batteries, motors, controllers, and replacement parts. The website lists product specs and provides downloadable manuals. Customers can use online support and order tools for assembly, upkeep, and parts replacement.