Reviews split between strong product results and major order problems. Many customers praise the results and say the online buying process is easy. A large number report repeated shipping issues and support that doesn’t respond. A small group also questions test accuracy and safety.
Examples from available reviews (Oct 2022 – Mar 2026).
After two months of taking Replenish Her, her period returned and energy improved.
“After taking these tablets for 2 months, my period is back this morning!!”
Reviewer loves products and ethos and received timely delivery.
“Love the products and the ethos of the business.”
Did not receive test PDF and got no response from company.
“Didn’t receive the PDF and they didn’t respond to my Emails.”
Seller repeatedly failed to ship products and ignored communications.
“Sells products that she doesn't ever ship..”
Several reviews describe orders that never shipped or arrived wrong. Some customers say refunds were promised but never issued. Shipping and fulfillment problems drive much of the low-star feedback.
Some reviewers report clear benefits and buy again. Others question the value of the test and point to cheaper options. Opinions on value split sharply between happy buyers and those who see little return.
Some customers mention a simple website, a quick kit process, and an easy checkout. Many others describe the experience falling apart after purchase, with missing results or orders that never arrived. The site feels smooth up front, but problems often start when fulfillment or support is needed.
Multiple testimonials describe effective products and symptom improvement with consistent use. A few reviews question test accuracy or call the information unreliable. Positive results appear more often than direct quality complaints, but the accuracy concerns are serious.
Many low-rated reviews mention emails going unanswered, addresses bouncing, and messages getting no reply. Some cite missing digital items and no access to events even after paying. Communication failures show up repeatedly across complaints.
Positive reviews highlight product results and an easy purchase process. Negative reviews focus on shipping problems, missing refunds, and customer service that doesn’t respond. Overall, experiences swing between effective products and breakdowns in operations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Hair testing kit process was quick and easy with an in-depth report.
“Quick and easy!”
No dosage guidance and customer service was unreachable after purchase.
“Totally impossible to contact anyone for help.”
Did not receive test PDF and got no response from company.
“Didn’t receive the PDF and they didn’t respond to my Emails.”
Wrong products were sent and the company failed to respond.
“Wrong products sent and no response to emails or dm.”
Seller repeatedly failed to ship products and ignored communications.
“Sells products that she doesn't ever ship..”
Sent hair sample but received no results and no replies.
“no results (which should be ready to up to 7 working days),nobody replies to my e-mails.”
Has not received test results and emails are undeliverable.
“Very suspicious that both the email addresses for the websites linked on Ellies instagram, are ''undeliverable'' with one website being shut down.”
Company allegedly provides dangerous, unreliable test information and poor service.
“Avoid This Company at All Costs”
Order didn't ship and promised refunds were not received.
“They have not sent me any refund despite numerous requests for it.”
Products often out of stock and communication is inconsistent.
“The business lacks consistency and communication.”
Influencer-owned business ignored customer inquiries and was unreliable.
“I genuinely feel like just because Ellie has a large instagram following she feels like she can ignore all of our customer service requests and questions on instagram and emails”
Recurring delivery failures and unhelpful customer service caused lost parcels.
“the emails bounce back constantly when trying to contact someone to help locate your order”
Products are good but frequently out of stock with no updates.
“none of the items I use are ever is stock!”
Food and staff were excellent, freshly made, and recommendable.
“Food and staff excellent”
Had no replies to questions and emails bounce after hair analysis.
“I’ve had zero reply from questions I’ve asked regarding the results.”
Reviewer loves products and ethos and received timely delivery.
“Love the products and the ethos of the business.”
Test appears equivalent to cheaper services and reviewer doubts its accuracy.
“It turns out Tr;be tests are the same as U.K. Food intolerance tests with just a different name.”
Paid for a Zoom event but received no link or responses.
“I did not receive a link to the zoom.”
After two months of taking Replenish Her, her period returned and energy improved.
“After taking these tablets for 2 months, my period is back this morning!!”
Longtime customer who loves every product purchased.
“love every single product purchased.”
I recently came across Holistic Hair Tribe and it is without a doubt the best clean beauty and sustainable luxury beauty store I have ever come across. The website is incredibly user-friendly, making navigation an absolute breeze. Their range of hair care, skincare and styling products are all non-toxic which makes me feel like I'm taking extra steps in my beauty routine to protect my skin and stay healthy.
What really sets them apart from other stores though is how they curate their brands from around the world. They offer an incredible selection that includes big names such as Oway, O&M plus many more niche brands that I haven't encountered before - each with their own unique selling points.
One of the things that really stood out to me was how you can actually subscribe & save on all orders! It really shows their dedication towards customers’ savings while ensuring long term quality satisfaction. Another great addition to this system were the personalized product recommendations based on my previous purchases – especially helpful when choosing gift ideas for others.
Overall, if you're looking for high-end natural products then look no further than Holistic Hair Tribe. The experience here has been top-notch right from browsing through their site till checking out - inclusive responsible shipping & handling services too!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Holistic Hair Tribe runs an online store focused on hair and scalp health. The site has individual product pages with ingredient lists and how-to-use guidance. It sells topical treatments and personal-care items through an online catalog and cart. Shoppers can browse categories, read descriptions, and buy directly on the website.