Reviews split sharply between many orders that never get fully resolved and a smaller group that are fixed fast. Buyers often mention damaged or missing items, plus disputes over who pays return or replacement shipping. Some customers report quick refunds, fast replacement parts, or a technician visit at home. Ratings swing from five stars to one-star complaints.
Examples from available reviews (Nov 2021 – Feb 2026).
Homesquare addressed a defective part quickly and issued a refund.
“They responded quickly.”
They dispatched a prompt electrician who completed the job cleanly and professionally.
“They arrived on-time, did a perfect job and cleaned up the entire area.”
Kettle stopped working after a month and refund attempts were frustrating.
“I bought a Kettle it only work for a month and it stops working...”
Wrong large items delivered, slow responses, and missing refund for months.
“Worst customer service and this whole thing has been frustrating.”
Most service feedback is negative, with repeated stories of returns being refused, refunds dragging on, and damage claims left unsettled. A few reviews describe service that worked well, including instant discounts, technicians sent out, and refunds issued.
Many customers point to surprise shipping fees for returns or replacements, which undercuts the value. Fewer reviewers say the furniture or appliances they received met or even beat expectations.
Customers describe snags from ordering through delivery, such as shipments being canceled, delivery dates missed, and order status that stays unclear. One review directly warns others not to buy; other accounts focus on ongoing delays and breakdowns in getting orders completed.
Several reviews mention items arriving damaged, defective, or not as described—broken chairs, cracked dressers, and a kettle that stopped working after a month. Some customers got intact, well-made furniture, but those comments appear less often than defect reports.
Communication problems come up often, including no phone support, missing tracking updates, and cancellations with no explanation. A few reviewers mention clear, prompt replies, but most describe automated messages or no response when they follow up.
Feedback is clearly split: some purchases get sorted quickly, while many others stay unresolved even after repeated outreach. That gap shows up in the wide spread of star ratings and the sharply different customer stories.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · resellerratings.com (15) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Furniture arrived intact, as described, and was worth the assembly time.
“Every piece was in tact, came as described and arrived on time.”
Damaged part wrong orientation and no replacement after many follow-ups.
“Their follow up is non-existent.”
My Prepac cabinet was delivered damaged. It is a shame for the packaging for such a large unit was very thin. The unit had marks, scratches, and some crazed panels. Worst, FedEx listed it as damaged and was being returned per the seller's request. However, getting a replacement has been a nightmare. No one can give me an answer of when or if a replacement is coming or out of stock. Been emailing homesquare for a week now with zero response from them. I am extremely disappointed. Will never make the mistake again, and would caution anyone to avoid Homesquare at all costs.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HomeSquare runs an online store selling home furniture, lighting, and small appliances. Its catalog includes bedroom, living room, dining, and kitchen pieces, with product pages showing photos and specs. Shoppers order through the website checkout and get tracking details. The site lists support contact options and posts company policies.