Reviewers often praise Hoodie Lab for print quality, fabric feel, and designs. A large block of reviews describes repeated shipping delays, missing orders, and refunds that were not paid. Many customers also mention customer support that does not reply or is absent, and at least one partner reports unpaid commissions. Overall, the feedback splits sharply between strong product satisfaction and major service failures.
Examples from available reviews (Dec 2019 – Feb 2026).
Four months without hoodie or refund and company is unresponsive.
“4 months and still no hoodie nor refund”
Designer reports unpaid commissions and lack of company responses.
“The company stopped paying sales commissions in May 2025”
Beautiful hooded dresses with accurate sizing and excellent service.
“The hooded dresses are beautiful and the sizing is spot on.”
Made-to-order items were processed and shipped quickly.
“Quick service for made to order”
Many reviews mention orders that did not ship, long delivery waits, or packages that never arrived. Several customers describe being promised fixes multiple times, with no follow-through, plus long refund delays. A smaller group reports fast turnaround on made-to-order items, pointing to uneven fulfillment.
Some reviewers report price mismatches between currency listings and unexpected delivery charges on receipt. Problems with returns and refunds come up often and lower value when customers have to chase repayments. A few buyers tolerated delays because they rated the product quality highly, but unexpected fees still draw complaints.
Sizing and fit feedback is mixed, with multiple reports of recent size changes that made items tighter. Several buyers accepted longer waits for print-on-demand items, and one mentioned free items included with a late order. Scattered positive experiences appear alongside repeated complaints about order-tracking errors.
Many reviewers praise the fabric, sharp prints, and designs, describing items as comfortable and well made. Others report poor stitching, items coming apart after the first wash, and sizing that varies between batches. Overall, product feedback swings between high quality and occasional quality failures.
Many reviewers say customer service replied little or not at all when orders ran late or returns were requested. At least one contributor reports unpaid partner commissions and no response from the company. A minority specifically praise clear communication during order processing.
Reviews show a strong divide between positive product impressions and negative service experiences. Product-focused comments often rate highly, while fulfillment and support issues frequently drive low ratings. This split shapes most of the customer stories across the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery delayed three weeks and garment fell apart after first wash.
“started falling apart after the 1st wash.”
Longtime customer says size L now significantly smaller than before.
“ze zijn een stuk kleiner, heel erg jammer!!!”
Order paid but not shipped within promised 7-10 days.
“not shipped and not received product”
UK buyer says poor quality, sizing issues, and no refund after return.
“they expect you to pay for the return of the item”
Website displays inconsistent pricing between USD and EUR listings.
“it says 19.99$ for a T-Shirt, but when you click on it, it says 28,99 €/piece”
UPS demanded unexpected £47 delivery charge not disclosed at checkout.
“I've just had a UPS delivery driver try and demand £47 for the delivery.”
Express shipping paid but shipment mishandled and refund withheld unfairly.
“It took them 2 months to get the item shipped.”
Even though I had to ask for an exchange of the two zip-up hoodies ( the sleeves were a little bit shorter than expected) I bought from Hoodie lab, I love them both! The company reps came through and offered me an option of either getting a refund or doing an exchange, and I opted to have an exchange of a bigger size & everything was sorted ASAP! Eventually, the hoodies arrived well packed and they are so comfy and they are of a really good quality. The fabric is really soft and the finishing is outstanding. The price is good. Really happy with my purchase. So, I really recommend Hoodie Labs coz their products are definitely worth it!
Comfortable two-tone material with high-quality construction and graphic printing.
“It's a silky material on the outside and cotton inside”
Comfortable two-tone material with high-quality construction and graphic printing.
“It's a silky material on the outside and cotton inside”
Distinctive designs receive compliments and are presented as wearable art.
“Works of art you can wear.”
Print is excellent but shirts are slightly short for a 6'8" person.
“The print is amazing but I am 6’8” so the shirts are a little short but wearable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hoodie Lab is an online apparel retailer selling hoodies, t-shirts, sweatshirts, and other casual wear. It offers both pre-made designs and customizable printed garments through its e-commerce site. Product pages show sizing details, images, and online checkout options. The site also lists return and exchange policies and includes standard order-tracking tools for customers.