Reviews mostly focus on delivery failures, incorrect or incomplete orders, and billing issues that customers say never get fixed. A smaller group praises product quality and a smooth, easy-to-use website. Several customers also say discounts or coupon codes failed to apply at checkout. Overall, the reviews highlight a clear split between strong product feedback and unreliable order fulfilment.
Examples from available reviews (Jun 2022 – Mar 2026).
Package stolen and customer service refused to refund or respond.
“they refused to refund my money”
Delicate light fixture arrived damaged due to insufficient packaging.
“only wrapped it in a single layer of bubble wrap”
Reviewer states the product is amazing.
“Amazing Product!”
The website was easy to use, products were high quality, and service responsive.
“The quality of every item I purchased exceeded my expectations.”
Many reviews describe breakdowns in order fulfilment. Customers report receiving the wrong items, missing furniture parts, repeated delivery delays, and packages that never arrive. Several also mention recurring charge mistakes and returns that were not processed.
Pricing and discount issues at checkout come up often. Reviewers mention coupons that would not apply, sale prices vanishing at payment, and follow-up offers with smaller discounts. A few people say the value felt good, but those comments are limited.
One review directly highlights an easy site experience and strong product presentation. Most other comments focus on what happens after purchase rather than browsing. Complaints center on failed delivery scheduling and orders that were cancelled or marked out of stock.
Multiple reviewers say items arrived damaged or broke soon after delivery, citing issues such as inadequate packaging, bubbled paint, and parts that did not work. A few others describe the products as high quality and better than expected. Positive quality notes appear, but defect reports are more common.
Customers often describe weak or missing support around delivery and refunds. They mention calls not returned, refunds declined, and confusing tracking updates. A small number report helpful, responsive service, but those are rare.
Reviews show a sharp split between many low-rated service experiences and a small number of high-rated product experiences. Negative feedback clusters around fulfilment, billing, and support. Positive feedback mainly points to product quality and a smooth website.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Coupons didn't work and customer service failed to resolve lost packages.
“coupon codes that do not work.”
They shipped the wrong couch after running out of stock.
“tried to send us a totally different one.”
Package stolen and customer service refused to refund or respond.
“they refused to refund my money”
Reviewer states the product is amazing.
“Amazing Product!”
Received wrong product and customer service would not issue a full refund.
“I wasn't issued the full refund for my purchase”
Delicate light fixture arrived damaged due to insufficient packaging.
“only wrapped it in a single layer of bubble wrap”
Charged for two chairs but only one delivered and support was unhelpful.
“they still have my money”
Received a defective cabinet, replacement delayed and was later charged again.
“they sent me a defect where the doors were broken.”
Rug delivery repeatedly delayed and customer service would not cancel.
“Customer service is non-existent.”
Delivery scheduling failed and refund confirmation remained pending after cancellation.
“they had NO idea when or how it would be delivered.”
Payment taken and sofas delivery was delayed with unknown whereabouts.
“they have no idea where it went.”
Did not receive merchandise and carrier failed to deliver as promised.
“Never received my merchandise and it's been over a month.”
Paint on outdoor table bubbled and peeled within three months.
“the paint all bubbled and peeled off within 3months of purchase”
Three plates arrived broken and replacements resulted in unexpected charges.
“Three of the 12 plates were broken.”
Item disappeared from sale price at checkout despite appearing discounted.
“it was no longer shown as on sale.”
Returns not processed properly and customer was recharged months later.
“they resent and recharged me for the set I returned.”
Order cancelled because items were actually out of stock after purchase.
“they don't actually have the items.”
Bed delivered incomplete missing headboard, footboard, and side rails.
“delivered to me WITHOUT the headboard, footboard and side rails.”
Website showed in stock and next-day delivery but shipping repeatedly delayed.
“This website is a joke!”
I recently had an exceptional shopping experience at Horchow.com while looking for some unique home decor items. The website is well-designed and user-friendly, making it easy to navigate through the vast range of options available.
What stood out to me was the exclusive collection of luxury accessories that are not readily available elsewhere. The quality of every item I purchased exceeded my expectations. Every product arrived beautifully packaged and in perfect condition.
Additionally, their customer service team is very responsive and goes above and beyond to ensure complete satisfaction with your purchase. They even assisted me in finding a hard-to-find item that was no longer listed on the website.
Overall, Horchow.com provides designer furniture and home decor at a reasonable price point, with excellent customer service from start to finish. I highly recommend this site for anyone who desires high-quality home furnishings
Order cancelled then reoffered with a smaller discount and not honored.
“it wasn't 40% off it was only 30% off.”
Fountain arrived late, missing top piece and pump failed shortly after.
“the top part of the fountain was missing all together.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Horchow is an online retailer selling luxury home furnishings and decor. Its range includes furniture, lighting, rugs, tabletop pieces, and decorative accessories. Product pages usually include photos, dimensions, and material details to help shoppers assess items. The company sells through its website, offers order tracking, and ships to U.S. addresses. The site also lists customer support and return policy details for post-purchase concerns.