The single provided review reports a positive, end-to-end experience: an easy-to-navigate website, exclusive luxury items, products arriving in excellent condition, and responsive customer service that helped locate a hard-to-find item. Packaging and perceived product quality are highlighted as strengths, and the reviewer describes pricing as reasonable for designer goods. These observations are based on one detailed review; additional reviews should be consulted to confirm consistency. For shoppers seeking upscale home décor, consider Horchow but verify shipping, returns and wider customer feedback before purchasing.
Examples from available reviews (Jun 2022 – Feb 2026).
The website was easy to use, products were high quality, and service responsive.
“The quality of every item I purchased exceeded my expectations.”
Single review describes responsive, helpful customer service that assisted in locating a hard-to-find item and worked to ensure purchaser satisfaction.
Reviewer characterizes products as designer or luxury items offered at a reasonable price point, reporting perceived fair value relative to quality.
Reviewer reports the website is well-designed and user-friendly, making it straightforward to browse a wide selection of home décor and furniture.
Reviewer states purchased items exceeded expectations, arrived beautifully packaged and in perfect condition, and highlights exclusive luxury selection.
Reviewer notes clear, responsive communication from customer service, including proactive assistance when an item was no longer listed on the site.
Reviewer summarizes the overall shopping experience as exceptional and recommends Horchow for high-quality home furnishings based on this purchase.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Coupons didn't work and customer service failed to resolve lost packages.
“coupon codes that do not work.”
They shipped the wrong couch after running out of stock.
“tried to send us a totally different one.”
Package stolen and customer service refused to refund or respond.
“they refused to refund my money”
Reviewer states the product is amazing.
“Amazing Product!”
Received wrong product and customer service would not issue a full refund.
“I wasn't issued the full refund for my purchase”
Delicate light fixture arrived damaged due to insufficient packaging.
“only wrapped it in a single layer of bubble wrap”
Charged for two chairs but only one delivered and support was unhelpful.
“they still have my money”
Received a defective cabinet, replacement delayed and was later charged again.
“they sent me a defect where the doors were broken.”
Rug delivery repeatedly delayed and customer service would not cancel.
“Customer service is non-existent.”
Delivery scheduling failed and refund confirmation remained pending after cancellation.
“they had NO idea when or how it would be delivered.”
Payment taken and sofas delivery was delayed with unknown whereabouts.
“they have no idea where it went.”
Did not receive merchandise and carrier failed to deliver as promised.
“Never received my merchandise and it's been over a month.”
Paint on outdoor table bubbled and peeled within three months.
“the paint all bubbled and peeled off within 3months of purchase”
Three plates arrived broken and replacements resulted in unexpected charges.
“Three of the 12 plates were broken.”
Item disappeared from sale price at checkout despite appearing discounted.
“it was no longer shown as on sale.”
Returns not processed properly and customer was recharged months later.
“they resent and recharged me for the set I returned.”
Order cancelled because items were actually out of stock after purchase.
“they don't actually have the items.”
Bed delivered incomplete missing headboard, footboard, and side rails.
“delivered to me WITHOUT the headboard, footboard and side rails.”
Website showed in stock and next-day delivery but shipping repeatedly delayed.
“This website is a joke!”
I recently had an exceptional shopping experience at Horchow.com while looking for some unique home decor items. The website is well-designed and user-friendly, making it easy to navigate through the vast range of options available.
What stood out to me was the exclusive collection of luxury accessories that are not readily available elsewhere. The quality of every item I purchased exceeded my expectations. Every product arrived beautifully packaged and in perfect condition.
Additionally, their customer service team is very responsive and goes above and beyond to ensure complete satisfaction with your purchase. They even assisted me in finding a hard-to-find item that was no longer listed on the website.
Overall, Horchow.com provides designer furniture and home decor at a reasonable price point, with excellent customer service from start to finish. I highly recommend this site for anyone who desires high-quality home furnishings
Order cancelled then reoffered with a smaller discount and not honored.
“it wasn't 40% off it was only 30% off.”
Fountain arrived late, missing top piece and pump failed shortly after.
“the top part of the fountain was missing all together.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Horchow is an online retailer focused on higher‑end home furnishings and décor, offering furniture, lighting, rugs, bedding and accessories. Historically associated with Neiman Marcus Group, Horchow is known for curated, designer-led collections sold through its website. People researching Horchow typically look for luxury or designer home goods, specialty pieces, and site-based shopping details like shipping and returns.