Customer feedback for HottPerfume is mixed. Many recent reviewers highlight a smooth website or app experience, competitive pricing, fast delivery, and repeat purchases. However, a significant set of reviews report receiving counterfeit or mislabelled bottles (several specifically reference Creed Aventus), slow shipping in some cases, and poor responses from support. If you consider buying, test with a small order, document packaging and product details, confirm the return/refund policy, and use a payment method that offers buyer protection.
Examples from available reviews (Nov 2021 – Feb 2026).
Poor communication and delayed delivery caused customers to complain.
“It was a nightmare doing business with HottPerfume.”
Received a fake Creed Aventus bottle and seller did not respond.
“I was sent a fake bottle of Creed Aventus.”
Multiple orders were authentic and priced below retail.
“every fragrance I’ve ordered has been authentic”
Website interface is clean and easy to use on iPhone.
“Clean and easy to navigate interface”
Delivery performance is mixed: many reviewers praise fast shipping and intact packaging, while several report long delays and late shipments.
Several customers report prices below retail and good value; other reviewers however say purchases turned out counterfeit and not worth the cost.
Most reviewers describe a clean, easy-to-navigate ordering experience; a minority report tedious ordering, dropped calls, or difficulty getting help.
Product authenticity is divided: many buyers report authentic, well-packaged fragrances, while multiple reviewers describe counterfeit or poorly labelled bottles.
Several reviews report unresponsive customer service, unanswered calls, dropped calls and unresolved refund requests; positive examples are limited.
Overall impressions split: repeat customers report satisfaction and loyalty, while others report fakes, delivery delays, and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shops here to avoid overpriced stores and get authentic products.
“authentic products at great prices.”
Buyer prefers this store for authentic products at great prices.
“For authentic products at great prices.”
Tried the store after my mom was happy with her order.
“it was a good experience as well.”
Ordering was quick and easy with a huge selection.
“Quick and easy ordering”
First order arrived fast and the fragrance smelled amazing.
“it arrived fast and smelled amazing.”
Products were authentic, well packaged, and delivered quickly.
“Authentic well packaged products”
Website interface is clean and easy to use on iPhone.
“Clean and easy to navigate interface”
Prices were much better than competitors and shipping was fast.
“The prices are way better than anywhere else”
Reviewer alleges receiving fake designer perfume and refund denied.
“they are selling FAKE NAME BRAND PERFUMES.”
Multiple orders were authentic and priced below retail.
“every fragrance I’ve ordered has been authentic”
Ordered Creed Aventus but received a fake version instead.
“they sent a fake version of it.”
Received a fake Creed Aventus bottle and seller did not respond.
“I was sent a fake bottle of Creed Aventus.”
Order arrived late and contained an obvious knockoff of Creed Aventus.
“it's an obvious knockoff of creed aventus.”
Order took too long to arrive.
“Too much time for my order...aggg”
Placed a large order and was very impressed with it.
“I’m seriously impressed.”
Shopping was a fantastic experience and top online fragrance shop.
“Shopping at Hott Perfume was a fantastic experience”
Has shopped for over five years and remains loyal.
“they’ve earned every bit of my loyalty.”
Returns to Hottperfume for years because the service works.
“it just works”
Everything arrived quickly with no bottle damage.
“not a single bottle was out of place or damaged.”
Reviewer claims product was counterfeit or empty and falsely advertised.
“I'm not even certain if there is anything in the bottle”
Reviewer says packaged products were fake despite real-looking boxes.
“the open boxes are faked.”
Found the company via a family suggestion and felt glad.
“I m so glad I found them”
Reviewer praises product variety and recommends the store to others.
“Incredible variety.”
Reviewer states this store is better than competitors.
“Better than anywhere else”
Consistently reliable with great prices, authentic products every time.
“the real deal every single time.”
Prices beat department stores and shipping is quick.
“These prices beat department stores”
Order matched description, arrived fresh, perfect, and at a better price.
“Fresh, perfect, and fast.”
Reviewer says they won't shop anywhere else.
“I won’t be shopping anywhere else.”
Happy customer in ny thanks the company.
“Thanks from a happy customer in ny!”
Placed a big order and was impressed.
“i placed a big order and I’m seriously impressed.”
Perfumes arrived as described and service was top-notch throughout.
“the service was top-notch from beginning to end.”
Reviewer considers it among the top online fragrance shops they've found.
“Definitely one of the top online fragrance shops I’ve come across.”
Reviewer affirms Hott perfume is the real deal.
“Hott perfume is the real deal.”
It was a nightmare doing business with HottPerfume. The ordering process was tedious. I had to keep calling the customer care personnel, would be put on waiting for over ten minutes and then the call would drop. When I finally got one of the ladies, she did not respond to the queries about my Burberry perfumes order. I had to place another order that took so much time to be delivered. All this while, my customers were complaining about the delays and my inability to keep my word. It was one such terrible shopping experience in my life. Already searching for a more reliable perfume store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HottPerfume is an online retailer focused on selling designer and brand-name fragrances through a web storefront. Shoppers researching the company typically check for product authenticity, shipping speed, pricing compared with retail, and the seller's return and support policies. This summary aggregates customer feedback to help consumers evaluate those practical considerations.