Customers often praise the ambiance, clean burn, and easy setup. A sizable group reports missing or incorrect items, plus slow or unhelpful support. Communication is split between quick, useful replies and repeated silence or automated messages. Fuel run time comes up often as a practical drawback for some.
Examples from available reviews (Jan 2023 – Mar 2026).
They sent the wrong package and customer support gave unhelpful responses.
“I only receive 1.”
Received only the firebox and not the promised fuel or accessories.
“I am left with a concrete doorstop.”
Company was responsive and promptly resent lost fuel, reviewer enjoys fire pit.
“they immediately sent out a new order for me!”
First use created great ambiance and provided surprising heat.
“It added a great ambiance to our outdoor dining table”
Multiple reviews mention shipping mistakes, missing accessories, or the wrong items arriving. Several customers describe repeated unhelpful replies and automated support responses. A minority report quick fixes, such as reshipping lost fuel.
Value comments are limited and mixed. Some users call the product and CBD formulations luxurious or satisfying. A few point to short fuel duration and say it lowers the value.
Many reviewers describe a strong day-to-day experience, citing pleasant ambiance, helpful heat, and easy fueling. Clean, odor-free burning and simple lighting come up repeatedly. Some ask for longer fuel life or a magnetic snuffer to make use easier.
Reviews often say the items look good and match what was described when they arrive. Several highlight clean burning and dependable performance. One reviewer specifically calls the full-spectrum CBD products high quality.
Communication feedback splits sharply. Multiple reviewers report quick replies, tracking updates, and solutions within 24 hours. Others describe no response, orders marked delivered that never showed up, or repeated AI-style messages.
When orders arrive complete and working, many reviewers report a very positive experience in use. At the same time, shipping errors and weak support lead to low ratings. That gap drives the sharp split between strong and poor overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They sent the wrong package and customer support gave unhelpful responses.
“I only receive 1.”
I still haven't received fuel and communication with the company has been poor.
“I am still waiting on my fuel and extender.”
First use created great ambiance and provided surprising heat.
“It added a great ambiance to our outdoor dining table”
They over-shipped items and failed to provide the agreed refund or proper support.
“The company just sent AI responses over and over”
Product is easy to use; customer suggests a magnetic snuffer lid.
“your product is simple and an ease to fuel, light and enjoy.”
They received exactly what they ordered and are satisfied.
“The items were exactly what I ordered and I'm satisfied.”
Ethanol burns quickly, lasting only 25 to 30 minutes per fill.
“it burning off within 25 to 30 minutes”
They marked order fulfilled but I never received it and can't reach support.
“I never received my order”
Fast shipping and a product the reviewer likes.
“Fast shipping Nice product!”
They love the burner but wish the fuel lasted longer.
“I do wish that the fuel lasted longer”
Company was responsive and promptly resent lost fuel, reviewer enjoys fire pit.
“they immediately sent out a new order for me!”
Product provides clean, smell-free relaxation and the reviewer recommends it.
“no mess to clean up, no smell, just peace and relaxation.”
Customer service answered quickly and provided tracking information.
“They responded quickly to my questions about my order.”
Reviewer questioned why express shipping took eight days.
“Express shipping takes 8 days?”
Received quickly; fireplace provided pleasant ambiance and useful warmth.
“I received the package within a week”
Company consistently responded within 24 hours and resolved issues.
“This company always gets back with me within 24 hours.”
Received only the firebox and not the promised fuel or accessories.
“I am left with a concrete doorstop.”
They delivered a fireplace that fulfilled the reviewer's expectations.
“I got my dream firre pit- in my living room.”
Missing part promised but still not received after repeated assurances.
“Terrible customer service.”
Product is attractive, easy to use, burns cleanly, and support is responsive.
“Great product! Love my little fire pit!”
They charged me weeks ago but the order still hasn't been delivered.
“Still have not received order.”
I recently had the pleasure of trying out House of Wise's full-spectrum CBD products, and I must say that my experience was nothing short of luxurious. The natural, gluten-free, and ethically sourced products were a real standout for me. As someone who values conscious consumerism, it was comforting to know that I could enjoy these high-quality CBD products with a clear conscience.
Not only did House of Wise offer an impressive selection of wellness solutions including options for sex, stress, sleep, strength and wealth control but their customer service was also exceptional! Their team was knowledgeable about all things related to cannabidiol-infused self-care remedies and went above and beyond to ensure my utmost satisfaction throughout my entire experience with them. Another thing that impressed me greatly is how transparent they are on their website as well as packaging - from ingredients lists to mentions about THC levels – everything is open for the customers' knowledge!
Consuming these premium quality luxury CBD products helped boost relaxation overall wellbeing which has allowed me better sleep habits & thoughts during stressful times; something I found so enriching since chronic stress can harm your body in many ways.
All in all, I highly recommend giving House of Wise Co.'s wide array of CBD-infused wellness solutions an opportunity if you’re looking to take charge of your health wisely
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
House of Wise is a direct-to-consumer retailer selling home lifestyle and wellness products. Its lineup includes tabletop ethanol burners, burner and fire pit accessories, and other home heating and decor items. The company runs an online store with product pages, ingredient or material details, and standard shipping and returns information. House of Wise also shares safety and use instructions for fuel-based products and offers customer support for order questions.