Reviews Analyzed
21
We Collect & Analyze Reviews
Huion
Experiences & Reviews
Huion is a manufacturer of pen tablets, pen displays, light pads and related accessories used by digital artists, illustrators and creative professionals. The company sells products through its official store and third-party retailers and provides downloadable drivers and customer support. People searching for Huion reviews typically look for information about drawing performance, driver compatibility, warranty and after-sales support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviews describe fast, helpful customer support that resolves faults, issues and replacements; a smaller set reports slow or unhelpful responses.
Share of mentions
Strong
31%
💰
Value for money
A few reviewers mention competitive pricing, but several complain about return fees or poor value when hardware fails or requires replacement.
Share of mentions
Weak
4%
⚡
User experience
Users generally report responsive pens and good drawing performance; some faced setup, driver or phone-compatibility issues that support helped resolve.
Share of mentions
Strong
9%
🔧
Product quality
Many reviewers praise display quality and pen sensitivity; a number report out-of-box faults or premature failures requiring replacements or repairs.
Share of mentions
Mixed
16%
📞
Communication
Several reviews complain about shipping delays, missing orders or inconsistent updates; other reports show proactive follow-up and reshipments by support.
Share of mentions
Weak
9%
⭐
Overall experience
Overall impressions vary: many customers are satisfied with products and support, while notable negatives focus on shipping, refunds and returns.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – October 2025).
Fantastic support
"When my recently purchased tablet (the new Kamvas 16 Gen 3) was suffering technical issues with the stylus, the customer support member (Grace) and th..."
Jea Lee
Trustpilot
Oct 01, 2025
Featured for: Full replacement, strong support
I ordered from their official store a…
"I ordered from their official store a tablet with "expedited delivery" wich is 4-7 days delivery. 9 days later I still don't have my tablet. I contact..."
nik vat
Trustpilot
Oct 01, 2025
Featured for: Expedited delivery failure, unresolved
Low quality hardware at a premium price
"It's a shame that the hardware is so unreliable that it just stops working after a few years. A simple web search will show that the tablets fail or p..."
Nick R.
Trustpilot
Oct 01, 2025
Featured for: Hardware reliability complaint
Outstanding Quality Products Without Breaking The Bank!
"I recently purchased a drawing tablet from Huion and I must say, I'm blown away by its quality. The tablet is extremely responsive and the pressure sensitivity is top-notch, making it great for digital art applications. Additionally, the pen display provides excellent image quality with accurate color representation. Furthermore, the LED light pad has been a great addition to my set up as well. It's thin and lightweight design made it easy to incorporate into my workspace. Now tracing images has become so much easier and efficient thanks to this product. Huion’s customer service team was also prompt in answering any queries that I had regarding their products which definitely helped me make better decisions when selecting the right device for me Overall, Huion offers exceptional products at an unbeatable price point while not compromising on quality - this is something rare among several other brands out there!"
Opal
Collected.reviews
Sep 28, 2022
Featured for: Positive product quality and price
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Andreea C.
trustpilot.com
Oct 01, 2025
Support Team
The support team was very fast in solving my issues. They answered all m...
S
Sandro Alvarez
trustpilot.com
Oct 01, 2025
They have a great product and great…
They have a great product...
F
Finnley Dingley
trustpilot.com
Oct 01, 2025
Great team
Despite my issues I've had with connecting my huion to my phone (because of my phone model), the huion support...
n
nik vat
trustpilot.com
Oct 01, 2025
I ordered from their official store a…
I ordered from their official store a tablet with "expedited delivery" wich is 4-7 days delivery. 9 days later I still don't have my tablet. I contact...
L
Luke
trustpilot.com
Oct 01, 2025
Great Experience
Had problems with my tablet pen glitching, and the process to get a new one was relatively easy and st...
M
Michael Kermon
trustpilot.com
Oct 01, 2025
Birthday gift for my daughter
I ordered a Kamvas 13 for my daughter for her birthday, as she is an avid artist and really wanted a Kamvas. I originally ordered one that must be con...
M
Michael Beecham
trustpilot.com
Oct 01, 2025
Mac Mini and Kamvas 22 Plus display issue
I have been using my Kamvas 22 Plus since 2017 and had no issues until a week ago when the Mac mini would not recognise two displays. Either I could u...
C
Client
trustpilot.com
Oct 01, 2025
the service was good but a bit slow
the service was g...
N
Nick R.
trustpilot.com
Oct 01, 2025
Low quality hardware at a premium price
It's a shame that the hardware is so unreliable that it just stops working after a few years. A simple web search will show that the tablets fail or p...
A
Arch Soma
trustpilot.com
Oct 01, 2025
Honest review of my Huion experience
I bought a product in May 2024 and returned it immediately after, following Huion’s instructions. Despite this, I waited over 13 months for a refund,...
J
Jea Lee
trustpilot.com
Oct 01, 2025
Fantastic support
When my recently purchased tablet (the new Kamvas 16 Gen 3) was suffering technical issues with the stylus, the customer support member (Grace) and th...
R
Ross
trustpilot.com
Oct 01, 2025
Extortionate Return Policy
Huion will charge an 8% restocking fee for unwanted items, which isn't the reason for my complaint. What annoys me is they charge an additional £19.99...
J
JS
trustpilot.com
Oct 01, 2025
Received a faulty product and team resolved it promptly.
I have ordered 2 of the Inspiroy Ink H320M tablet . One of the tablet was faulty out of the box. It was not a good experience as th...
N
Nova Mani
trustpilot.com
Oct 01, 2025
Extremely kind and helpful!
Contacted support after two weeks of no updates from the shipping department and ended up getting a new package sent. I'm super grateful, support was...
M
Melanys M
trustpilot.com
Oct 01, 2025
I have already written to support twice…
I have already written to support twice looking for help, both times they have helped me very kindly, the first time was because I myself did not know...
J
Jen
trustpilot.com
Oct 01, 2025
Very complex product to set up. Ignoring my emails
Contacted within 7 days of recieving the item so should be allowed refund with no questions asked. Item doesn't even charge and the instructions are t...
c
cliente
trustpilot.com
Oct 01, 2025
Quality products and incredible…
Quality products and incredible after-sales se...
X
Xena
trustpilot.com
Oct 01, 2025
Don't trust them, they don't send orders
I trusted this company because the tablets are really great, but their customer service is appalling and they literally stole money from me. I ordered...
J
Jimmy Tatt
trustpilot.com
Oct 01, 2025
Awesome!
I'm very satisfied with the customer support service, I'm using Huion tablet for years now and upgrading their ta...
I
Ivan Ilias
trustpilot.com
Oct 01, 2025
thanks to jane i was able to solve my…
thanks to jane i was...
Conclusion
Customer feedback on Huion shows a clear pattern: many buyers praise pen responsiveness, display quality and attentive support that arranges replacements or fixes. However, recurring complaints concern shipping delays, inconsistent communication and return/restocking fees that some customers found excessive. Several reviews report hardware faults (out-of-box or after a few years) but also note that support often arranges repairs or replacements. If prompt after-sales service matters, reviews frequently cite helpful support staff; if you are concerned about shipping timelines or return costs, check official store policies and consider buying from an authorised retailer or confirming refund and return terms before purchase.