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We Collect & Analyze Reviews

Huion
Experiences & Reviews

Huion is a manufacturer of pen tablets, pen displays, light pads and related accessories used by digital artists, illustrators and creative professionals. The company sells products through its official store and third-party retailers and provides downloadable drivers and customer support. People searching for Huion reviews typically look for information about drawing performance, driver compatibility, warranty and after-sales support.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 71%
Latest Review 18d
Overall Rating
3.8

Our Analysis

๐ŸŽฏ

Service quality

Many reviews describe fast, helpful customer support that resolves faults, issues and replacements; a smaller set reports slow or unhelpful responses.

Share of mentions
31%
Strong
๐Ÿ’ฐ

Value for money

A few reviewers mention competitive pricing, but several complain about return fees or poor value when hardware fails or requires replacement.

Share of mentions
4%
Weak
โšก

User experience

Users generally report responsive pens and good drawing performance; some faced setup, driver or phone-compatibility issues that support helped resolve.

Share of mentions
9%
Strong
๐Ÿ”ง

Product quality

Many reviewers praise display quality and pen sensitivity; a number report out-of-box faults or premature failures requiring replacements or repairs.

Share of mentions
16%
Mixed
๐Ÿ“ž

Communication

Several reviews complain about shipping delays, missing orders or inconsistent updates; other reports show proactive follow-up and reshipments by support.

Share of mentions
9%
Weak
โญ

Overall experience

Overall impressions vary: many customers are satisfied with products and support, while notable negatives focus on shipping, refunds and returns.

Share of mentions
31%
Mixed

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

A
Andreea C.
trustpilot.com Oct 01, 2025

Support Team

The support team was very fast in solving my issues. They answered all m...

S
Sandro Alvarez
trustpilot.com Oct 01, 2025

They have a great product and greatโ€ฆ

They have a great product...

F
Finnley Dingley
trustpilot.com Oct 01, 2025

Great team

Despite my issues I've had with connecting my huion to my phone (because of my phone model), the huion support...

n
nik vat
trustpilot.com Oct 01, 2025

I ordered from their official store aโ€ฆ

I ordered from their official store a tablet with "expedited delivery" wich is 4-7 days delivery. 9 days later I still don't have my tablet. I contact...

L
Luke
trustpilot.com Oct 01, 2025

Great Experience

Had problems with my tablet pen glitching, and the process to get a new one was relatively easy and st...

M
Michael Kermon
trustpilot.com Oct 01, 2025

Birthday gift for my daughter

I ordered a Kamvas 13 for my daughter for her birthday, as she is an avid artist and really wanted a Kamvas. I originally ordered one that must be con...

M
Michael Beecham
trustpilot.com Oct 01, 2025

Mac Mini and Kamvas 22 Plus display issue

I have been using my Kamvas 22 Plus since 2017 and had no issues until a week ago when the Mac mini would not recognise two displays. Either I could u...

C
Client
trustpilot.com Oct 01, 2025

the service was good but a bit slow

the service was g...

N
Nick R.
trustpilot.com Oct 01, 2025

Low quality hardware at a premium price

It's a shame that the hardware is so unreliable that it just stops working after a few years. A simple web search will show that the tablets fail or p...

A
Arch Soma
trustpilot.com Oct 01, 2025

Honest review of my Huion experience

I bought a product in May 2024 and returned it immediately after, following Huionโ€™s instructions. Despite this, I waited over 13 months for a refund,...

J
Jea Lee
trustpilot.com Oct 01, 2025

Fantastic support

When my recently purchased tablet (the new Kamvas 16 Gen 3) was suffering technical issues with the stylus, the customer support member (Grace) and th...

R
Ross
trustpilot.com Oct 01, 2025

Extortionate Return Policy

Huion will charge an 8% restocking fee for unwanted items, which isn't the reason for my complaint. What annoys me is they charge an additional ยฃ19.99...

J
JS
trustpilot.com Oct 01, 2025

Received a faulty product and team resolved it promptly.

I have ordered 2 of the Inspiroy Ink H320M tablet . One of the tablet was faulty out of the box. It was not a good experience as th...

N
Nova Mani
trustpilot.com Oct 01, 2025

Extremely kind and helpful!

Contacted support after two weeks of no updates from the shipping department and ended up getting a new package sent. I'm super grateful, support was...

M
Melanys M
trustpilot.com Oct 01, 2025

I have already written to support twiceโ€ฆ

I have already written to support twice looking for help, both times they have helped me very kindly, the first time was because I myself did not know...

J
Jen
trustpilot.com Oct 01, 2025

Very complex product to set up. Ignoring my emails

Contacted within 7 days of recieving the item so should be allowed refund with no questions asked. Item doesn't even charge and the instructions are t...

c
cliente
trustpilot.com Oct 01, 2025

Quality products and incredibleโ€ฆ

Quality products and incredible after-sales se...

X
Xena
trustpilot.com Oct 01, 2025

Don't trust them, they don't send orders

I trusted this company because the tablets are really great, but their customer service is appalling and they literally stole money from me. I ordered...

J
Jimmy Tatt
trustpilot.com Oct 01, 2025

Awesome!

I'm very satisfied with the customer support service, I'm using Huion tablet for years now and upgrading their ta...

I
Ivan Ilias
trustpilot.com Oct 01, 2025

thanks to jane i was able to solve myโ€ฆ

thanks to jane i was...

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Conclusion

Customer feedback on Huion shows a clear pattern: many buyers praise pen responsiveness, display quality and attentive support that arranges replacements or fixes. However, recurring complaints concern shipping delays, inconsistent communication and return/restocking fees that some customers found excessive. Several reviews report hardware faults (out-of-box or after a few years) but also note that support often arranges repairs or replacements. If prompt after-sales service matters, reviews frequently cite helpful support staff; if you are concerned about shipping timelines or return costs, check official store policies and consider buying from an authorised retailer or confirming refund and return terms before purchase.