Customer feedback on Huion shows a clear pattern: many buyers praise pen responsiveness, display quality and attentive support that arranges replacements or fixes. However, recurring complaints concern shipping delays, inconsistent communication and return/restocking fees that some customers found excessive. Several reviews report hardware faults (out-of-box or after a few years) but also note that support often arranges repairs or replacements. If prompt after-sales service matters, reviews frequently cite helpful support staff; if you are concerned about shipping timelines or return costs, check official store policies and consider buying from an authorised retailer or confirming refund and return terms before purchase.
Examples from available reviews (Sep 2022 – Feb 2026).
Support and technical team replaced my tablet for stylus issues.
“ultimately sent a whole new tablet as a replacement.”
Expedited order arrived late and support provided no solution.
“9 days later I still don't have my tablet.”
Hardware failed after a few years and support offered no assistance.
“the hardware is so unreliable that it just stops working after a few years.”
Tablet is responsive with excellent pressure sensitivity, image quality, and good customer support.
“I'm blown away by its quality.”
Many reviews describe fast, helpful customer support that resolves faults, issues and replacements; a smaller set reports slow or unhelpful responses.
A few reviewers mention competitive pricing, but several complain about return fees or poor value when hardware fails or requires replacement.
Users generally report responsive pens and good drawing performance; some faced setup, driver or phone-compatibility issues that support helped resolve.
Many reviewers praise display quality and pen sensitivity; a number report out-of-box faults or premature failures requiring replacements or repairs.
Several reviews complain about shipping delays, missing orders or inconsistent updates; other reports show proactive follow-up and reshipments by support.
Overall impressions vary: many customers are satisfied with products and support, while notable negatives focus on shipping, refunds and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They provided a defective tablet and did not replace or refund it.
“they did not give me my money back.”
Support helped quickly and kindly, and a replacement arrived after paid shipping.
“they helped me quickly and kindly :)”
Great customer support and strong warranty protection.
“Great customer support and warranty protection”
Assistance team resolved billing issues and I will buy again.
“Fantastic products and an even better experience with their great assistance team.”
Customer service was poor and returns were difficult.
“Customer service is poor, have been trying to return faulty order for a week.”
Punctual responses and clear guides resolved issues.
“Always punctual response and awesome clear guides to issues.”
Missing order was resolved with great customer support and delivery.
“had great support from Customer Care!”
After two months I never received my item and Huion didn't respond.
“I never receive my item after 2 months”
Quick response and polite support resolved a false alarm.
“Quick response and very polite Anna was a big help to easing a worry of mine”
Customer support was good but the paid return policy is unfair.
“I don't agree with the return policy”
Support quickly offered options and resolved my purchase mistake.
“The support quickly gave me a couple of options and solved the problem.”
Tablet arrived without power adapter so it is unusable.
“it came without power aadapter so i cant use it.”
Studio Kamvas is an amazing product and support was top notch.
“Firstly I love my Studio Kamvas, it's an amazing product in reasonable price.”
Customer service replaced a lost pen and sent another after I paid shipping.
“The customer service is amazing at Huion!”
No shipment updates and customer service didn't respond about expedited order.
“my message has been unread for 3 days.”
The reviewer wrote 'Great product' as feedback.
“Great product”
Customer support processed my exchange despite high-volume delays.
“Customer support is great, Emma helped me process the exchange for my drawing tablet since the one I previously bought was too big for my desk.”
Promised one-day delivery was missed and follow-up commitments weren't honored.
“Promised delivery of 1 day not kept”
Support responded quickly during Christmas break and resolved the driver issue.
“they responded quickly and helped me until my problem was solved :)”
Return communication was outstanding and the process was professional and quick.
“The communication during the return process was OUTSTANDING.”
Support team quickly resolved my issues and answered questions.
“The support team was very fast in solving my issues.”
They have a great product and great customer service.
“They have a great product and great customer service.”
Support helped with the refund process despite connection issues.
“the huion support team have been quite helpful with the refund process”
Expedited order arrived late and support provided no solution.
“9 days later I still don't have my tablet.”
Replacement pen process was easy and handled quickly.
“Was able to get a replacement pretty quickly.”
Huion handled an exchange and refund smoothly and quickly.
“They were so easy and great to work with.”
Support provided a terminal fix that solved Mac display recognition.
“Grace at Huion sent me a couple of fix options.”
Service was good but somewhat slow.
“the service was good but a bit slow”
Hardware failed after a few years and support offered no assistance.
“the hardware is so unreliable that it just stops working after a few years.”
I waited over 13 months for a refund with poor communication.
“I waited over 13 months for a refund, with poor and inconsistent communication during that time.”
Support and technical team replaced my tablet for stylus issues.
“ultimately sent a whole new tablet as a replacement.”
Return fees and a flat £19.99 delivery charge felt dishonest and excessive.
“they charge an additional £19.99 for the original delivery cost.”
One of two tablets arrived faulty but the team resolved it promptly.
“One of the tablet was faulty out of the box.”
Support was kind and quickly sent a replacement package after delay.
“support was so nice and helped me quickly”
Support responded quickly and helped solve a driver update in under three days.
“they helped me solve it in less than 3 days”
Contacted for refund within seven days but support requested proof and ignored emails.
“Ignoring my emails now.”
Products are high quality and after-sales service was responsive and efficient.
“Quality products and incredible after-sales service: responsive, understanding and efficient”
Paid for an order but never received it and support refused a refund.
“they literally stole money from me.”
Very satisfied with customer support and multiple Huion tablet upgrades.
“I'm very satisfied with the customer support service”
Jane helped me solve my issue.
“thanks to jane i was able to solve my issue”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Huion is a manufacturer of pen tablets, pen displays, light pads and related accessories used by digital artists, illustrators and creative professionals. The company sells products through its official store and third-party retailers and provides downloadable drivers and customer support. People searching for Huion reviews typically look for information about drawing performance, driver compatibility, warranty and after-sales support.