Reviews Analyzed
21
We Collect & Analyze Reviews
Hurela
Experiences & Reviews
Hurela is an online retailer focused on wigs and hair extensions, operating through an e-commerce storefront. The brand is associated with a range of hair products and styling accessories sold directly to consumers. People researching Hurela typically look for human hair wigs, bundles, closures and related product information, seller policies, and shipping details.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
21d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Multiple reviewers describe polite, knowledgeable and prompt customer support during purchase or post-sale enquiries.
Share of mentions
Strong
7%
💰
Value for money
A subset of reviewers highlight affordability and good value; price comments are limited to a few mentions.
Share of mentions
Mixed
4%
⚡
User experience
Many reviewers report fast shipping, clear tracking updates and a smooth ordering process; one review raises a shipping concern.
Share of mentions
Strong
19%
🔧
Product quality
Most reviewers report soft, realistic, low-shedding hair that holds color; a few note minor issues with lace or density.
Share of mentions
Strong
30%
📞
Communication
Customers frequently report responsive seller messages and accurate tracking information; one review reports lack of response.
Share of mentions
Strong
10%
⭐
Overall experience
Overall sentiment is positive: many reviewers report satisfaction, repeat purchases and good product quality, with isolated complaints.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – October 2025).
Excellent Quality Hair Extensions from Impressive Online Store
"I recently purchased some hair extensions from Hurela Hair and I must say, the entire experience was amazing. From browsing their website to making a purchase and receiving my product - everything was seamless. The quality of the hair is exceptional, it?s soft and silky with minimal shedding. It blends seamlessly with my natural hair and gives me that added volume that I?ve always wanted. What stood out to me about Hurela Hair is their wide range of products in terms of textures and lengths. The website provides detailed information on each type of hair extension available, which made selecting the perfect one for me so much easier. Another aspect worth noting is their customer service team who are always ready to provide support whenever needed. They were polite, professional, knowledgeable and fast in responding to emails - this level of service can be hard to come by nowadays! Overall, I couldn't be happier with my purchase from Hurela Hair; I got an excellent product at an affordable price while enjoying top-notch customer service. Highly recommend!"
Wehner
Collected.reviews
Dec 31, 2022
Featured for: Detailed praise across multiple themes
I purchase a wig from your company and…
"I purchase a wig from your company and say it was ship from China a..."
Y Jefferson Jones
Trustpilot
Oct 01, 2025
Featured for: Complaint about shipping and communication
I was amazed at how fast the hair came
"I was amazed at how fast the hair came. The communication from the seller, the accurate tracking recor..."
Jay baby
Trustpilot
Oct 01, 2025
Featured for: Explicit tracking and fast delivery mention
it was giving what it was pos to give,gurl!
"I bought a 16" natural kinky straight 'human hair' wig with 4c baby hairs. it looks so natural and its soft and easy to straighten! I bought it as a p..."
Ocean Blue
Trustpilot
Oct 01, 2025
Featured for: Product detail with minor lace critique
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
DAUGHTER OF THE MOST HIGH
trustpilot.com
Oct 01, 2025
Awesome company!
Well I must say I was slightly reluctant in purchasing Hurela’s units but let me tell you I have no regrets‼️ I absolutely love my unit❤️❤️❤️❤️❤️❤️and...
K
Kiersten Walker
trustpilot.com
Oct 01, 2025
So I got this curly middle part wig and…
So I got this curly middle part wig and it's so pretty an came on time I can't wait to...
a
adaobi onwubuya
trustpilot.com
Oct 01, 2025
I love the hair
I love the hair. It’s so soft and fits perfectly. I was a little nervous about the color but it looks reall...
T
Tawana.Nicole
trustpilot.com
Oct 01, 2025
I love the hair
I love the hair ! The estimated delivery date was 2 weeks and I kid you not I got my hair after 3 business days. I stay in Canada Alb...
S
Sabin
trustpilot.com
Oct 01, 2025
Fast delivery
Helpful, fast delivery and...
L
Lakiria_gray
trustpilot.com
Oct 01, 2025
Love it and I love the color it’s very…
Love it and I love the c...
M
Malungu Angèle-Charly Mukonde
trustpilot.com
Oct 01, 2025
Great quality!
I received my package today, it was really fast. Although haven't tried...
C
Choyce Johnson
trustpilot.com
Oct 01, 2025
Looking beautiful and natural with Hurela!
I recieved my hair from Hurela. It was 4 bundles and an enclosure. It is...
A
Alexis kade
trustpilot.com
Oct 01, 2025
always fast shipping
always fast shipping, and bomb quality hair, i always repurchase and t...
Y
Y Jefferson Jones
trustpilot.com
Oct 01, 2025
I purchase a wig from your company and…
I purchase a wig from your company and say it was ship from China a...
A
Alicia Monique
trustpilot.com
Oct 01, 2025
Best Wig ever
Best Wig ever! Thick,...
R
Rhianne
trustpilot.com
Oct 01, 2025
Good quality
Good quality, will definitely b...
L
Lenny J
trustpilot.com
Oct 01, 2025
Beautiful Wig
It came in quickly. They are very responsive with customer service always thinking of you. AND THE WIG!!!! OMGooodness it is beautiful,...
O
Ocean Blue
trustpilot.com
Oct 01, 2025
it was giving what it was pos to give,gurl!
I bought a 16" natural kinky straight 'human hair' wig with 4c baby hairs. it looks so natural and its soft and easy to straighten! I bought it as a p...
N
N
trustpilot.com
Oct 01, 2025
Great wig and customer service
I made my order on Sunday and the following day I received my tracking details and where it would be shipped from. The hair came Friday afternoon, the...
A
Amina Laila
trustpilot.com
Oct 01, 2025
I was a bit skeptical about buying hair…
I was a bit skeptical about buying hair from this website as it was my first time but I gave it a try and do not regret it , the hair came fast , neat...
B
Brittani Shipman
trustpilot.com
Oct 01, 2025
Amazing customer service
Amazing customer service. The hair is thic...
L
Lashawn Myvett
trustpilot.com
Oct 01, 2025
My hair is great it's pretty plucked…
My hair is great it's pretty plucked the...
C
CHAN KIKO
trustpilot.com
Oct 01, 2025
The best quality of hair
The best quality of hair, best style and the ch...
J
Jay baby
trustpilot.com
Oct 01, 2025
I was amazed at how fast the hair came
I was amazed at how fast the hair came. The communication from the seller, the accurate tracking recor...
Conclusion
Reviewers most often praise Hurela for product quality and fast shipping, noting soft, low-shedding hair and good color hold. Multiple reviews highlight responsive customer service and accurate tracking details, and many customers report repeat purchases. A small number of reviews mention minor product preferences (lace realism or density) or a single complaint about shipping/communication. If you consider buying Hurela wigs or hair extensions, check tracking information, confirm lace and density options, and contact support with any pre-purchase questions.