Across these reviews, customers most frequently comment on product quality and emotional value, with many praising detailed, high-quality portraits and framed pieces. Reviewers also commonly note an easy ordering process, quick responses, and fast shipping, and several mention ordering repeatedly. However, there is at least one substantive quality complaint about mismatched framing, missing backing and an unsatisfactory reply from the company. Prospective buyers may want to check the seller's guidance on materials, framing options and return or rematch policies before ordering multiple matching items.
Examples from available reviews (Nov 2021 – Feb 2026).
They delivered a high-quality custom portrait that brought the reviewer joy.
“The end result was breathtaking.”
Quick response, fantastic product quality, and fast delivery.
“Quick response and the quality of the product is fantastic.”
Company was flexible and created a second version upon request.
“You’ve made our family very happy.”
Second order differed in materials and quality, including a blemish.
“It arrived with a different colored frame and no backing.”
Reviewers generally report responsive, helpful customer service and flexibility (for example, revising a first pass). Isolated cases describe unresolved quality disputes after contact.
No reviewers explicitly comment on pricing or value for money in these excerpts; there is insufficient information here to assess value.
Multiple reviewers describe an easy-to-use site, clear instructions, quick responses and fast shipping; a few note minor timing or expectation gaps on delivery.
Product quality is the most mentioned topic: most reviews praise high-quality portraits, prints and framing, while one review reports a significant drop in finish and materials.
Several reviewers praise quick replies and helpful exchanges; a minority report poor explanations, pressure to post reviews, or an unsatisfactory response about material changes.
Most reviewers express strong overall satisfaction, citing emotional value and repeat orders; a small number describe disappointment due to quality or mismatch issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They love the portrait and compliment its beautiful colors.
“Amazing! I love this portrait of my dog!”
Reviewer considers the artwork the best and repeatedly purchases.
“This place males the best artwork and I have used them over and over again and not disappointed at all in total as of now I have 7 of them perfect as a gift as well for the animal lover in your life”
Images were great but customer service responses and change requests were slow.
“Great images but extremely slow customer service responses!”
The picture was an absolute replica and reviewer was extremely happy.
“The picture could not be any more perfect an absolute replica of my pet.”
Second canvas had great quality and made a wonderful gift.
“Second time I’ve gotten an canvas of our dog, great quality and a wonder gift to remember the pooch Thank you”
The portraits were perfect and well liked by everyone.
“The portraits are perfect, and everybody has loved theirs.”
They provided prompt service and revised proofs.
“The prompt service and willingness to provide revised proofs.”
A small requested change produced a portrait loved by the recipient.
“We made one small change and it was purr-fect.”
Paintings looked realistic like oil paintings and edits were made as requested.
“They are very realistic and look like oil paintings.”
The picture exceeded expectations and will delight the recipient.
“The picture I received from Iconic Paws came out amazing!”
Customer service quickly resolved an email issue and product quality matched expectations.
“Gabriel H got it sorted in absolutely no time”
Work was excellent and beautiful; reviewer wished for larger size.
“excellent, easy and beautiful work!”
The depiction was perfect and the reviewer was extremely pleased.
“The depiction of him in kingly robes is absolutely perfects.”
They adored the portraits and appreciated previews and finished products.
“Appreciated the previews and the finished products.”
A recent order was awful and did not match prior company work.
“You would never know it came from the same company.”
Ordering was smooth and the canvas matched the dog perfectly.
“The ordering process was very smooth, and the canvas turned out perfect!”
Image quality was spot-on and appreciated by the recipient.
“The quality of the image was spot-on and was much appreciated by the recipient!”
Service was super fast and the portrait was beautiful.
“Super fast service. Beautiful portrait”
Every order arrives perfect and meets expectations.
“Every time I order, it is perfect!”
Art quality and customer service were both excellent.
“Great art! And great customer service!”
They adore the photos and purchased three portraits.
“We adore our dogs' pics...we got 3!”
They were ecstatic about the product and plan to order more.
“What incredible work!”
Photo and frame were well made and reviewer was very satisfied.
“Very well done photo & a well made frame.”
Customer service was good but pressure to write a review was unwelcome.
“a pressure to write a review is unwelcomed.”
Photo quality was amazing and shipping was very fast.
“The quality of the photo was amazing and they shipped it so fast, definitely recommend!!”
They turn pet photos into art that the reviewer loves.
“just love the way iconic paw turns a pet photo into art.”
Quick response, fantastic product quality, and fast delivery.
“Quick response and the quality of the product is fantastic.”
The portrait helped the reviewer mourn and feel their cat was still present.
“It helps me feel like she's still here...”
They have a canvas of each dog and receive many compliments.
“These pictures are the best.”
The website was user-friendly and the final picture was outstanding.
“The site was easy to use due to it being user friendly with simple instructions.”
Company was flexible and created a second version upon request.
“You’ve made our family very happy.”
They did a great job and reviewer is extremely satisfied.
“They did a great job and I’m extremely satisfied with my multiple orders”
The portrait came out perfect and delighted recipients.
“It came out perfect.”
Second order differed in materials and quality, including a blemish.
“It arrived with a different colored frame and no backing.”
Portraits captured pet personalities perfectly with impeccable quality.
“The quality is impeccable and the service was incredible!”
They loved the high-quality portraits and found the process simple.
“The portraits are high quality and the process was so simple.”
The pillows were awesome and made amazing gifts.
“These pillows were awesome and were amazing gifts.”
Portrait was perfect though it arrived shortly after expected date.
“The portrait came out perfect and exactly as I imagined it would.”
I was having a really hard time with the loss of my beloved pug, Stella. I contacted Iconic Paw and they helped me with a custom portrait of my dog. The end result was breathtaking. I was so happy with how it came out. It was the most beautiful thing I have ever seen! It brought me so much joy. I will treasure it for years to come.
Iconic Paw is a pro and I'm sure to be ordering from them again in the future. I will also recommend them to anyone looking for a high quality animal portrait.
Thank you for your hard work, talent, and great customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Iconic Paw is an online brand that produces commissioned pet portraits and related home decor, typically sold through a web storefront. People searching reviews commonly look for details about print and framing quality, ordering and delivery, and customer support.