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We Collect & Analyze Reviews

Idrese
Experiences & Reviews

Idrese is an online footwear brand focused on custom and made-to-order men's shoes. Consumers researching Idrese should verify production times, sizing options, shipping and return policies, and official contact channels on the company's website or customer service pages before purchasing.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 86%
Latest Review 23d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Many customers report helpful, responsive staff and problem resolution, but a notable portion describe poor support, returns refusals, or unresolved issues.

Share of mentions
13%
Mixed
💰

Value for money

Several reviewers call the shoes a good value compared with higher-end brands; a few feel stuck with costly custom orders when fit or returns fail.

Share of mentions
6%
Mixed
⚡

User experience

Most buyers describe an easy design process, good fit and comfortable wear; some report long waits, scarce updates, or sizing surprises.

Share of mentions
23%
Strong
🔧

Product quality

Reviews frequently praise materials, craftsmanship and comfort, with many calling the shoes durable and well-made; a small number note construction or fit issues.

Share of mentions
24%
Strong
📞

Communication

Some customers report prompt, photo-confirming responses and helpful owner contact; others describe automated messages, poor order updates, and misleading timelines.

Share of mentions
10%
Mixed
⭐

Overall experience

The majority report a positive final experience—pleased with fit, look and comfort—while a minority report major issues with delivery, refunds, or transparency.

Share of mentions
25%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
MFA
trustpilot.com Oct 01, 2025

High quality and workmanship

Idrese has excellent quality and workmanship. I purchased several shoes from them and they were delivered quickly and fit per...

M
Mohamed Mabrouk
trustpilot.com Oct 01, 2025

Love them!!

Great customer service. From start to finish the process was easy and enjoyable. I absolutely love the boots. It was my first time ever getting a pa...

R
Rblue
trustpilot.com Oct 01, 2025

Ordered a 16.5 in two pairs of loafers…

Ordered a 16.5 in two pairs of loafers that were supposed to be “true to size” and I wear a 16 in Allen Edmonds, I can’t get one pair on the other is...

T
Tristan
trustpilot.com Oct 01, 2025

The pair of customized Magellan boots…

The pair of customized Magellan boots that I received are top-notch. Beautiful leather and made by excellent craftsmen. T...

J
John
trustpilot.com Oct 01, 2025

Deceitful marketing

This company is deceitful and unethical in its marketing and advertising. Their website states shoes are produced in 28 days or less, and then shipped...

M
Mike Soroka
trustpilot.com Oct 01, 2025

Quality Custom made Affordable…

First off what a great selection of custom options. Secondly my boots were at my door in 5 weeks made from scratch. The quality in the boot is evident...

S
Sean Strange
trustpilot.com Oct 01, 2025

I was skeptical...but wow

I can admit I was a little skeptical and cautious buying such an expensive dress shoe from a company I knew hardly anything about. Idrese's web page i...

N
Nikolay Batishchev
trustpilot.com Oct 01, 2025

My shopping experience.

I found idrese in youtube reviews when I was looking for white shoes. The criteria by which I choose shoes fully met my requirements. I made an order....

E
Emil Stancescu
trustpilot.com Oct 01, 2025

Outstanding premium quality & excellent service

I discovered Idrese by chance and decided to play with their design tool so that ended up sending my first order. When I received the first pair of sh...

S
SD
trustpilot.com Oct 01, 2025

'All good things come to those who…

'All good things come to those who wait' I ordered three pairs of shoes and they took about seven weeks to be delivered to me. It was well worth the w...

v
vahid
trustpilot.com Oct 01, 2025

Good shoes, not great customer service

The shoes are high quality, however, t...

C
Christopher G
trustpilot.com Oct 01, 2025

Finally my big feet don't have to wear ugly shoes!

As someone with a size 16 shoe, its increasingly difficult to find shoes of high quality and unique styles in my size. Unfortunately I've had some pre...

W
William
trustpilot.com Oct 01, 2025

I was initially skeptical but was more…

I was initially skeptical but was more than pleased when the boots arrived. The fit was perfect and the qua...

T
Tomaz
trustpilot.com Oct 01, 2025

Quality comparable to Crockett & Jones, far better value

I recently ordered two jumper boots from Idrese and I honestly think they are comparable in quality to Crockett & Jones (Coniston), while being consid...

S
Sid Jacobi
trustpilot.com Oct 01, 2025

A few hiccups, but all good in the end

Originally, I ordered two sets of shoes. They took a long time come, and when they did arrive, I discovered that I ordered the wrong size, and it didn...

P
Paul V
trustpilot.com Oct 01, 2025

Unfortunately Disappointed

The shoes were manufactured as specified however I feel the quality of the shoe is lacking. Even when I walk the shoe makes incredibly loud noises to...

J
J C
trustpilot.com Oct 01, 2025

The quality is wonderful

The quality is wonder...

D
Daniel Gutierrez
trustpilot.com Oct 01, 2025

CARDIGANSITO312 Reviews

I’m a sneaker and boot man, I tried several brands over the years. IDRESE is a game changer. The quality, service and com...

C
Charles Rinaldi
trustpilot.com Oct 01, 2025

Idrese has been an EXCELLENT EXPERIENCE…

Idrese has been an EXCELLENT EXPERIENCE from beginning to end. I thoroughly enjoyed creating my one of a kind custom shoes for myself. It was but a fe...

B
Brian D
trustpilot.com Oct 01, 2025

Nearly no updates given on my order, still haven’t received

Update on my initial review: Idrese reached out to me after my initial review to apologize for the delay, and promised a premium shoe tree as a gestur...

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Conclusion

Review data shows consistent praise for Idrese's materials, craftsmanship and overall fit, with many buyers reporting comfortable, well-made shoes. At the same time, multiple reviews flag inconsistent production timelines, limited order updates, and restrictive return policies for custom items. Consumers considering Idrese should confirm sizing guidance and return or exchange rules before ordering, and consider contacting the team with specific fit or color requests prior to production. For buyers with uncommon sizes or custom requests, confirmed pre-production communication (photos or owner confirmation) can reduce risk; weigh the product quality reports against the documented service and communication variability.