Customers often highlight fast, practical support that fixes mistakes by replacing items or correcting orders. Many reviews call the jewelry attractive, well made, and comfortable for children. A few shoppers mention unexpected costs, and at least one cites a delay on an expedited shipment. One standalone review alleges a denied refund and counterfeit products.
Examples from available reviews (Dec 2021 – Mar 2026).
Company followed up, apologized, and sent replacement earrings with return label.
“immediately offered to send out a new pair of earrings”
Products are beautiful, great quality, with friendly service and fast delivery.
“the products are beautiful and great quality.”
Stopped ordering due to higher prices and unexpected $50 duty.
“I was charged 50$ duty upon delivery”
Customer was denied a refund and received poor communication.
“They are a scam and they will send you fake products!”
Several reviewers describe quick, solution-focused help that sends replacements or issues refunds. They mention same-day shipping, free replacements for damaged items, and fixes for incorrect orders. One review stands apart with a refund denial claim; no similar complaints appear elsewhere.
Many reviewers say the jewelry feels like good quality for the price. At least one person stopped ordering after higher prices and an unexpected customs duty. Compared with positive value comments, value concerns show up in fewer reviews.
Multiple reviews point to nice packaging and a simple buying process. Many say their orders arrived smoothly and they enjoyed opening them. A few mention delays with expedited shipping.
Reviewers repeatedly call the pieces beautiful, well made, and gentle on children’s skin. Some report items arriving bent or damaged, but replacements typically resolve those cases. Reviews also mention varied styles and kid-safe-feeling components.
Customers often note prompt, clear messages when fixing addresses or sorting out order problems. Several mention receiving shipping screenshots, return labels, or fast replies from support. Complaints about unclear or missing communication are uncommon.
Most reviews reflect strong satisfaction and plans to buy again. Positive reactions to the products and responsive support outweigh other feedback. A few isolated negatives center on customs fees, one shipping delay, and a refund dispute.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service handled granddaughter's earring problem very quickly.
“the problem was handled very quickly”
Paid for 2–4 day shipping but experienced nearly two-week delay.
“I paid extra to receive my order in 2-4 days”
Pleasant buying experience with attractive packaging; company replaced broken chain.
“sent a replacement chain right away free of charge”
Customer service was excellent with a prompt response.
“Excellent customer service.”
Earrings and ring were well made and earrings did not irritate.
“The earrings did not irritate my daughter’s ear.”
Stopped ordering due to higher prices and unexpected $50 duty.
“I was charged 50$ duty upon delivery”
Company followed up, apologized, and sent replacement earrings with return label.
“immediately offered to send out a new pair of earrings”
Customer service resolved a problem and reviewer plans to reorder.
“they worked great to resolve it!”
Company fixed an issue quickly and provided quality customer service.
“I was very impressed with this company’s customer service.”
Company quickly replaced bent earrings outside return window.
“graciously sent me a replacement”
Daughter loved the charm bracelet; fast shipping and responsive support.
“Love the Charm Bracelet!”
Responsive customer service provided refund and quickly processed a new order.
“Customer service was very responsive when I encountered a couple issues.”
Customer service quickly replaced bent earrings and managed process seamlessly.
“One pair of earrings arrived bent”
Products are beautiful, great quality, with friendly service and fast delivery.
“the products are beautiful and great quality.”
Happy with customer service and jewelry quality; daughter loves her charms.
“My daughter loves her charms”
Customer service quickly corrected address and shared a shipping label screenshot.
“I received a response almost immediately that they had corrected my error.”
Address change was handled super fast and very professionally.
“the response that I received was less than an hour super fast and very professional”
Team fixed a technical ordering issue with easy, quick, efficient communication.
“The communication with the team was easy, quick and efficient.”
Earrings arrived quickly; customer service was responsive and ensured satisfaction.
“Replied quickly, followed up, and ensured everything was satisfactory.”
Good quality jewelry at a good price and helpful customer service.
“They sell really good jewelry for a good price.”
Customer service quickly and fairly resolved an issue with earrings.
“they fixed an issue I had with some earrings quickly and fairly.”
Customer service quickly replaced lost earring pair free of charge.
“they replaced them for free”
Products are beautiful, safe for kids, with fast delivery and service.
“Products are beautiful and safe for kids”
Customer service quickly corrected the wrong package and resent the correct one.
“customer service was fast and polite”
Great quality, variety, and responsive customer service standing by products.
“They definitely stand by their products”
Customer service promptly shipped the bracelet same day and reassured delivery.
“They shipped it the same day”
Team described as friendly and professional; reviewer loves floral jewelry.
“An incredible team, friendly and professional”
Company promptly corrected a wrong item and sent the correct one.
“they promptly sent me the correct item.”
I purchased a pair of earrings from this company. I could find no information on the site about the return policy and finally got through to customer service by phone so I sent an email to ask for a full refund or new pair. The seller refused to work with me, saying that I had to pay for shipping for a return which is not their fault. Afterwards, I never heard back from them and the negative reviews are buried on the page. This company needs a transparent return process and better customer service. Don’t buy here! They are a scam and they will send you fake products!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
In Season Jewelry sells jewelry and accessories, including earrings, charm bracelets, rings, and charms. It runs an online store with product photos and descriptions. The selection includes both individual charm pieces and ready-made bracelets for gifts or everyday wear. Customer support is available through the website to help with choosing products and handling orders.