Review signals for Incerun are mixed but indicate clear patterns. Many customers praise fabric quality, design details, accurate sizing guides and fast shipping or quick refunds. At the same time multiple reviews report difficult returns, occasional long delivery times and a few instances of low-quality items. If you plan to buy, check the size guide carefully, review the company’s return terms before ordering and consider starting with a single item to test fit and material.
Examples from available reviews (Oct 2025 – Feb 2026).
Returns are difficult, discouraging customers from using the company.
“they make it so difficult”
Order arrived quickly and customer service responded promptly.
“The shipping was much faster than I expected.”
Reviewer reports very poor quality and extremely long delivery time.
“Horrible quality, and 3 months for delivery!”
Fabric quality exceeded expectations for the price.
“Much better than I expected for the price.”
Mixed reports on delivery and after-sales: several reviewers praise fast shipping and quick refunds, while others report long delays and difficult returns.
Reviewers disagree on value: some call items good value for the price, while others describe low quality that they felt did not justify the cost.
Mostly positive user experience: customers report accurate sizing guides, a simple checkout, and generally smooth order or exchange flows.
Predominantly positive product comments: many reviewers note good fabric, stitching, style and consistency; a minority report poor materials or fit issues.
Mixed communication experiences: several reviewers highlight responsive support and fast replies; a smaller group reports unhelpful or misleading interactions.
Overall impressions skew positive: repeat buyers and many first-time customers report satisfaction, though some reviewers note serious returns or quality problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Quotes shortened · As of: February 2026
Reviewer reports cheap quality and prolonged, obstructive refund process.
“asking me to send them picture of the items “cut into pieces””
Wrong items delivered and customer service failed to resolve the issue.
“I received 2 of the cream ones and none of the red.”
Many items are polyester but generally satisfactory despite sizing and service issues.
“customer service isn't the greatest and their tracking system is the same.”
Reviewer alleges payment taken and no item or refund received.
“they have taken my money”
Mostly positive experience with realistic photos and more good items than bad.
“more good than bad.”
Customer service answered sizing question quickly and was helpful.
“Customer service answered my sizing question quickly.”
Suit fit well, fabric felt premium, and pants length was perfect.
“Fabric feels premium without being heavy.”
Shirt quality decent, but navy color lighter than photos.
“the navy color is slightly lighter than the photos.”
Order arrived early with simple but secure packaging.
“Packaging was simple but secure.”
Jacket was lightweight, warm, and practical with deep pockets.
“Lightweight but surprisingly warm.”
Soft, breathable fabric fits true to size and holds shape.
“Soft, breathable, and fits true to size.”
After-sales team quickly arranged replacement without requiring return shipment.
“They arranged a replacement within two days and didn’t ask me to ship the damaged one back.”
Blazer impressed reviewer, suitable for semi-formal events with solid structure.
“Perfect for semi-formal events and the shoulder structure is solid.”
Fabric smooth and breathable; color held after washing, sleeves slightly tight.
“The fabric feels smooth and breathable, and the color stayed true after washing.”
Slim-fit pants had surprising quality and comfortable fit with accurate tracking.
“but the quality took me by surprise.”
Order marked delivered but never received; company refused replacement.
“They claim to have delivered my order, but it never arrived.”
Product quality poor and company failed to honor advertised free returns.
“this shop is a scam”
Material very thin and coat did not match photos.
“Material thin as paper.”
Returns are difficult, discouraging customers from using the company.
“they make it so difficult”
Sizing guide was accurate and clothes fit perfectly.
“The sizing guide was accurate.”
Order arrived quickly and customer service responded promptly.
“The shipping was much faster than I expected.”
Reviewer reports very poor quality and extremely long delivery time.
“Horrible quality, and 3 months for delivery!”
Company refused an unworn return despite claiming unconditional returns.
“they refuse to take the return.”
Customer support responded within 24 hours and exchanged item without hassle.
“helped me exchange it without any hassle”
Repeat buyer praises consistent quality, fast shipping, and accurate sizing.
“the consistency is amazing”
Stitching and design details make the shirt stand out.
“The stitching and little details in the shirt I bought are what set it apart.”
Received compliments and liked how it looks in person.
“Looks even better in person.”
Third order and still a positive experience.
“Third order from here. Still great.”
Website checkout was fast and easy to use.
“Website is fast and simple to use.”
Reviewer says product quality was very poor compared to price.
“Genuine scam.”
Fabric quality exceeded expectations for the price.
“Much better than I expected for the price.”
Versatile piece that pairs well with many outfits.
“Versatile piece that matches with many outfits.”
Refund was processed quickly after item didn't suit the reviewer.
“refund was processed fast.”
Pleated shirt is trendy, comfortable, and wearable daily.
“super trendy and surprisingly comfortable”
Great for fashion-forward looks and styling.
“Great for fashion-forward looks.”
Offers high-end appearance at a fair price.
“You get high-end looks for a fair price.”
Latest release felt edgy and the collection updates are appreciated.
“super edgy and different”
Order arrived early and shirt quality exceeded expectations.
“My order arrived earlier than expected”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Incerun is an online apparel retailer that sells contemporary clothing. Consumers researching the brand typically look for information on sizing, fabric quality, shipping times, returns and customer support. When evaluating Incerun, reviewers and shoppers often compare product details, fit guides and the company’s stated return policy to their personal experience.