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We Collect & Analyze Reviews

Industry West
Experiences & Reviews

Industry West is a U.S. furniture and home furnishings retailer selling contemporary and industrial-inspired furniture, lighting and outdoor pieces primarily through online channels. Consumers often search Industry West reviews for information on product durability, shipping and customer support before purchasing larger furniture items.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 19%
Latest Review 8d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Most reviewers report unresponsive or delayed customer service; a minority describe prompt, helpful responses and replacements for defects.

Anteil
21%
Schwach
💰

Value for money

Several customers raised issues about charges, refunds, credits or perceived poor value; a few noted discounts but not consistent resolution.

Anteil
11%
Schwach

User experience

Frequent complaints about tracking, long backorders and disabled phone/chat; a small number of reviews cite easy ordering or quick shipping.

Anteil
17%
Schwach
🔧

Product quality

Product reports are mixed: some reviewers cite durable, well-made pieces; others received damaged, scratched or defective items on arrival.

Anteil
9%
Gemischt
📞

Communication

Most reviewers describe no responses to emails, disconnected phone lines or disabled social channels; a minority received timely, informative replies.

Anteil
21%
Schwach

Overall experience

Overall sentiment skews negative in recent reviews due to non-delivery, ghosting and unresolved refunds, though some customers report positive purchases.

Anteil
21%
Schwach

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

g
gf
trustpilot.com Oct 01, 2025

Terrible Google Them

Terrible. Google this company. Never s...

A
Alison Riley
trustpilot.com Oct 01, 2025

Garbage

Difficult, rude, late and eventually non responsive. Cancelled my order through Amex a...

J
JI
trustpilot.com Oct 01, 2025

Ottoman & Pouf

I bought an ottoman from Industry West several years ago and recently bought a pouf to match. The ottoman is incredibly durable (2 kids, 2 cats, 2 mov...

L
Lauren Maruya
trustpilot.com Oct 01, 2025

Took too long to ship with no updates and they only sell dupes!

Realized that this place only sells dupes of designer furniture. I wished I knew sooner and I wouldn't have made a purchase. I sent in a complaint reg...

F
Flynn Interiors
trustpilot.com Oct 01, 2025

I need an answer on the status of my…

I need an answer on the status of my order that I placed almost a month ag...

L
Lucia Torner
trustpilot.com Oct 01, 2025

Never received what we bought…

Unfortunately we never received the outdoor chairs that we bought from them, but they did charge us the $1,051.00 In one of the emails we exchanged th...

C
Chelsea Tyler
trustpilot.com Oct 01, 2025

No communication

No communication. Where is the product????? I have emailed with no response and t...

A
Amanda Morgan
trustpilot.com Oct 01, 2025

Clive counter stool biggest disappointment

The Clive counter stool I received has scratches and marks all over it. It arrived in terrible condition. The outside of the box was not damaged, it l...

L
Lynne Fox
trustpilot.com Oct 01, 2025

Great product and helpful staff

Great product a...

J
Jessica Ciliento
trustpilot.com Oct 01, 2025

Our products were damaged and no response from support

Our products were damaged, the shipping boxes were...

L
Lainie Rosmarin
trustpilot.com Oct 01, 2025

Customer Service Nonexistent

Customer Service Nonexistent. I reached out 5-10 times to every outlet possible of customer service and still have never heard back. I alm...

T
Tami Passalacqua
trustpilot.com Oct 01, 2025

Ease of ordering

Ease of ordering Deli...

G
Gerard
trustpilot.com Oct 01, 2025

Never received my order!

I ordered 6 chairs. The order and the tracking link has kept saying « on its way » for 7 weeks! My credit card was debited the...

C
Claire
trustpilot.com Oct 01, 2025

BEWARE!

I ordered a set of 2 chairs and one arrived with a significant rip in it. I was offered an additional discount to make things right since they had sol...

D
Danielle Moody
trustpilot.com Oct 01, 2025

Ghosting me about my order that has not arrived

I ordered furniture for a bar and only received part of the order in February 2025. Part of the stools were supposedly backordered and would arrive in...

J
Jesse B
trustpilot.com Oct 01, 2025

Seems to have gone out of business despite website being active and taking orders

I have ordered from Industry West for clients and my own home in the past. Customer service and delivery timelines were hit or miss, but the unique fu...

J
Justin Prostebby
trustpilot.com Oct 01, 2025

Another disappointed customer

Add me to the list of disappointed would-be customers. I've purchased items in the past that I was happy with - happy with the product and the custome...

K
Kate
trustpilot.com Oct 01, 2025

Only Partial Order Received, Can't Get Ahold of Anyone

We placed an order for 6 counter stools in October 2024 that were supposed to be delivered sometime in March. The delivery timeframe came and went wit...

J
Jenna Zak Wood
trustpilot.com Oct 01, 2025

Company seems to have gone under

I ordered a stool in November 20 24 and was told it was on backorder for about 20 to 24 weeks which I was OK with. I asked to have updates after we re...

M
Mark Hess
trustpilot.com Oct 01, 2025

Non Delivery of paid for items

Paid in full for items / non delivery/ no return of calls or emails... into me for 5k plus... Have fil...

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Conclusion

Reviews show a clear split: several customers praise product durability and a few positive service interactions, while a large number of recent reviews report serious fulfillment and communication problems. Common complaints include long delays or non-delivery, disabled phone lines, ignored emails and difficulties obtaining refunds or credits. Product experiences vary — some pieces are described as sturdy and consistent, others arrived damaged or defective. If considering a purchase, check payment protections, confirm current fulfillment and contact options, and weigh recent customer reports about shipping and refunds.