Reviews show a clear split between product appreciation and service problems. Many customers praise Inkkas designs, comfort, and fit, and some report successful exchanges or prompt support. However, a larger number of reviewers report recurring issues: inconsistent fit, perceived drops in material quality, slow or non-responsive customer service, and prolonged or incomplete refunds. Prospective buyers should check size guidance carefully, document return shipments, and review the posted return process before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer loves the designs, comfort, and supports the environmental program.
“I LOVE my Inkkas.”
Multiple shipping delays and poor communication caused prolonged order issues.
“This company is TERRIBLE.”
Return approval and refund processing were slow and delayed nearly a month.
“So now it's been almost a month and still no refund.”
After many emails a representative arranged replacements, service was slow.
“Finally a rep got back to me and they are shipping out replacements.”
Delivery and order handling are inconsistent: some customers report quick shipments, but many describe lost returns, delayed processing, and prolonged refunds.
Perceptions of value vary: a few buyers say the shoes are good for the price, while several report cheap materials, decreased quality, or losing money in returns.
User comfort is mixed: multiple reviewers praise comfort and fit, but many report narrow sizing, rubbing, lack of padding, or shoes that cause pain.
Product quality receives both praise and criticism: reviewers highlight unique designs and good workmanship, yet others report synthetic smells, weak materials, and durability issues.
Communication is a frequent concern: many reviewers describe slow, automated, or non-responsive support around returns, while some note prompt, helpful replies.
Overall experiences are split: a minority of repeat customers are very positive, but most reports describe frustrating returns, refund delays, and poor service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shoes were poor quality, smelled strongly, and returns were costly.
“absolute TRASH.”
Significant sizing problems across styles; shoes generally run small.
“The sizing runs small across all three styles”
Customer experienced prolonged support delays and would not recommend.
“Absolutely horrible”
Received two mismatched booties and received no response after contacting support.
“they were two totally mismatched in color.”
Order was returned but company failed to notify and refund promptly.
“Inkkas never contacted me to let me know.”
Customer received persistent harassing sales calls and will not purchase again.
“constant harassing follow up calls from different phone numbers”
Order wasn't processed or shipped in time and customer service failed.
“they were unable to process the order in time.”
Site sent excessive marketing, misleading discounts, and restrictive return windows.
“SEVEN day return policy”
Customer loves the shoes and had a positive returns experience following rules.
“I LOVE my shoes”
Received boots with uneven sizing and got no response for a return label.
“The right boot is much larger than the left.”
Exchange arrived timely and the boots are comfortable and pleasing.
“I was pleasantly surprised to receive my exchange in a very timely manner.”
Customer received partial refund and charged extra shipping fees.
“You will NOT get a full refund”
Customer reports lost returns, poor service, and no refund.
“Worst customer service ever.”
Shoes felt cheap, fit poorly, and had strong synthetic smell.
“The shoes are cheap and fit poorly.”
Order didn't match photos and return exchange was delayed with no updates.
“I am still waiting for an update or replacement.”
Long-term customer is pleased with the company's service.
“is very pleased with the service.”
Multiple shipping delays and poor communication caused prolonged order issues.
“This company is TERRIBLE.”
Shoes caused severe rubbing and pain despite break-in attempts.
“They are agony on my feet.”
Customer loves the shoes and found they fit true to size.
“I absolutely love them”
Return approval and refund processing were slow and delayed nearly a month.
“So now it's been almost a month and still no refund.”
Company promptly responded and sent a replacement for the backpack strap.
“they are sending me a new one.”
Sneakers were very uncomfortable and too narrow, causing lasting pain.
“Very cute but the most uncomfortable shoe I have ever tried.”
Returned boots and waited over a month with no refund or responses.
“it has been over a month and still no refund”
Fast shipping but unresponsive customer service and problematic return policy.
“Terrible customer service!”
Support was confused, unhelpful, and required multiple hoops to resolve.
“that person was thoroughly incompetent.”
Recent purchases showed decreased quality and difficult customer service.
“have gone seriously down in quality”
After many emails a representative arranged replacements, service was slow.
“Finally a rep got back to me and they are shipping out replacements.”
Return required approval, was delivered back, but company gave no updates.
“there is still no word from them.”
Customer praised design, fit, quality, and excellent exchange service.
“love the art work, fit and quality.”
Return process required a request and company did not respond to contacts.
“Their return policy is a scam.”
Customer loves the designs, comfort, and supports the environmental program.
“I LOVE my Inkkas.”
Just received my sneakers from Inkkas and I'm already obsessed! They came so quickly and we're even more beautiful than the photos! I know they're just shoes but I want to wear them everyday. They're so cute and comfortable and different from anything else I own. The sneakers are so lightweight, stylish, and made so well, I was very impressed. The design of the sneakers is so unique and different, I have had many compliments on them. I have a wide foot and they fit perfectly. I would definitely recommend these shoes to anyone who is looking for some cool sneakers that are unique.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Inkkas is a consumer footwear brand selling patterned and casual shoes direct-to-consumer online. Typical search topics for Inkkas include product fit and comfort, return and refund policies, shipping times, and customer support responsiveness. Consumers comparing reviews often look for information on sizing, material quality, and how the company handles exchanges or refunds.