Feedback splits between quick, hands-on fixes and repeated trouble after purchase. Several reviews mention delays or breakdowns in tracking, refunds, and returns. Product condition on arrival ranges from well-made and comfortable to missing parts or not matching the online photos. Customers also object to billing practices and the restocking policy.
Examples from available reviews (Jul 2021 – Mar 2026).
Tap sent immediately and arrived within two days.
“Andrew sent it immediately and it arrived in two days.”
Delivery tracking was incorrect and customer service was unresponsive.
“The tracking number they gave me was for an item going to a completely different state than mine.”
Purchased lamp arrived missing parts and the vendor couldn't supply them.
“it was missing parts E and F.”
The slipper chair arrived promptly, undamaged, and is comfortable and attractive.
“This chair is beautiful and comfortable!”
Several reviews describe quick, proactive help from a specific representative who set up same-day or next-day replacements. Fewer reviews point to service falling apart when shipping logistics or refunds entered the picture.
Customers flag a mandatory restocking fee and surprise delivery charges when promotions are not honored. Some buyers praise the value of the products, but those notes appear less often than the complaints.
One review mentions a login problem that caused the shopper to abandon the purchase. Other friction shows up through reports of trouble getting order updates and refunds.
Several reviews mention missing parts, damage, or items that look different from the photos. Others say products arrive intact and meet expectations, including comfortable seating and clear assembly instructions.
Many reviewers say support stops responding, tracking details never arrive, or email and message threads go quiet after purchase. A few also mention automated responses and refund calls that were not returned.
Reviews draw a sharp line between praised fulfillment help and frequent problems with delivery tracking and post-sale support. That gap shapes overall impressions more than occasional satisfaction with the products.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (8) · Trustpilot (7) · bbb.org (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Andrew was quick and responsive, helping solve urgent sink issues.
“how quick and responsive he was in this situation”
Andrew sourced and delivered replacement sink quickly and responsively.
“Andrew went above and beyond to get a sink delivered quickly”
Website would not accept password; gave up and went elsewhere.
“Finally gave up and went elsewhere.”
Product differed from pictures and communication was poor.
“it was nothing like what was pictured on their website.”
Ordered shirts three months ago and cannot contact seller.
“Ordered two shirts havent received them been three months cant contact anyone”
Andrew delivered a replacement promptly after manufacturer damage.
“An unexpectedly high Level of customer service.”
Owl clock arrived after three weeks with clear instructions.
“Just what I ordered.”
Tap sent immediately and arrived within two days.
“Andrew sent it immediately and it arrived in two days.”
Return policy charges a 20% restocking fee with customer-paid returns.
“20 % restocking fee and you will need to ship back.”
Returns only allowed for defects and refund phone was unresponsive.
“Phone number for refunds wasn't answered after three attempts.”
No tracking, unclear guarantee, and no reassurance about delivery.
“It's been 18 days since I've ordered.”
Purchased lamp arrived missing parts and the vendor couldn't supply them.
“it was missing parts E and F.”
Damaged furniture return approved but refund delayed and communication stopped.
“They have now stopped responding to may emails and direct messages- and just as others noted-no one answers the phone or returns voice messages.”
FedEx misdelivered desk and company refused to refund or follow up.
“They refused to refund money only reason was fedex refused”
Delivery tracking was incorrect and customer service was unresponsive.
“The tracking number they gave me was for an item going to a completely different state than mine.”
Card charged but no shipping information and only automated replies.
“They have charged my credit card and now will not give me any specific answers as to when my order will ship.”
Ordered vanity chair, no tracking or support, funds withdrawn.
“I did not receive tracking or much support from the contact center.”
I was renovating my Mom's home and she needed a new chair for her bedroom. I found this beautiful slipper accent chair on the Inspired Home website and it is absolutely lovely. The color is a deep, rich cream absolute perfection in my opinion. I was worried about the comfort level because she has a bad hip and can't sit too long without a cushion but I am here to tell you that this chair provides both! She weighs 115lbs so not sure how it would fare with someone larger. The delivery was prompt and the chair arrived without a scratch. This chair is beautiful and comfortable! I am so happy with it. The color is perfect, and the size is just right. My mom loves it and I highly recommend this chair!
Promotion was not honored and delivery charge applied unexpectedly.
“they couldn't abide by their own T&C's on their promotion.”
Cistern delivered quickly, well wrapped, and fitted perfectly.
“delivered it within a day and a half of placing the order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Inspired Home is an online retailer for home goods. It sells furniture, lighting, kitchen and bath fixtures, and decorative accessories. Listings usually show photos, dimensions, and material details. Customers order on the website and can schedule delivery within the United States. The site posts shipping and return policies and offers ways to contact support with questions.