Reviews provided indicate problems with refund handling and a mismatch between prompt replies and actual resolution. For online shoppers, keep records of order confirmations and all customer-service correspondence. If a promised refund does not appear within the stated timeframe, contact your payment provider and note timelines for disputes. These reviews do not include product-quality details, so evaluate sizing and materials separately when deciding to buy.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer waited over two months and did not receive promised refund.
“Do not order from Intimissimi!”
Reviewer reports quick responses from customer service but repeated failures to process a promised refund, resulting in unresolved service outcome.
Complaint centers on an unpaid refund after a delayed delivery, which the reviewer frames as a loss of money and poor transaction value.
The reviewer describes the online shopping experience as very poor due to long waits and ongoing refund problems, affecting overall usability.
No comments on product material, fit or durability in the review set; no product-quality evidence available from given reviews.
Emails were answered promptly, but messages included repeated assurances about refund timing that the reviewer says were not honored.
Reviewer expresses strong dissatisfaction, calling the company a 'scam' after prolonged refund delays and lack of resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Do not order from Intimissimi! I have never had an online shopping experience so bad before.
I ordered two bras from Intimissimi, and after waiting for more than a month I started to write several emails. They always answered me very quickly, but they always said that my refunds would be credited in 10 business days. Now it's been almost two months since the order, and I have still received nothing. I think it is ridiculous that they keep telling me that my money will be credited in 10 business days when it has already been over 2 months! They should give me a refund. This company is a scam!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Intimissimi is an Italian lingerie and intimate apparel brand founded in the 1990s and part of the Calzedonia Group. It sells bras, underwear, sleepwear and loungewear through branded stores and an online shop in many countries. Consumers researching Intimissimi reviews commonly look for information on sizing, returns, shipping and customer service for online orders.