Customers often mention big savings on designer goods and fast shipping. Many single out support agents by name for quick, helpful help. A large group of reviews describes slow or missing refunds, steep return or import costs, and surprise subscription charges. Several reviewers say items arrived damaged or looked inauthentic.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service responded promptly and resolved the issue.
“My customer service agent was John and he truly is the best!”
Great Prada item at incredible value with super fast shipping.
“Great Prada item at an incredible value, with super fast shipping too.”
Returns incurred large deductions for duties and taxes, causing significant loss.
“when I return I got $2087.. it’s $497 so almost $500”
Received items that appear counterfeit and wants full refund.
“its very obvious theyve sent me a counterfeit pair of shoes.”
Positive reviews point to quick, solution-focused agents, often naming representatives who fixed order and delivery problems. Negative accounts describe long waits for refunds, repeated copy-and-paste replies, and return cases that never get resolved. Reviews split clearly between smooth help and drawn-out breakdowns.
Many reviewers say the main value comes from lower luxury prices and fast fulfillment. Several complaints describe return fees, duties taken out, and smaller-than-expected refunds that eat into the savings. Some also report being charged for an unexpected paid membership, which lowers value for those affected.
Some customers describe an easy-to-use site with fast delivery. Others report login problems, chat support being offline, limited delivery choices, and tracking that shows up late or not at all. Reviews swing between smooth ordering and occasional usability and delivery hiccups.
Positive reviews say items arrived in good shape and matched expectations. Negative reports mention damage, missing parts, misshapen items, and several claims that products looked counterfeit. Some also note small scuffs or missing original packaging.
Many reviews praise support for quick, helpful replies when changing orders. Just as often, people report no response, cancelled orders without automatic refunds, and unclear explanations of fees and return math. Complaints about surprise membership charges and unclear return-cost rules come up repeatedly.
Reviews split sharply: high satisfaction with pricing, shipping speed, and certain agents, and strong frustration over unresolved refunds, extra charges, and item condition. This gap shows up across both high and low ratings and shapes the overall impression. Many buyers describe weighing the savings against the chance of return problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company charged $300 without customer's consent and responded poorly.
“They charged me $300 without my consent.”
Charged $300 for a subscription the reviewer never agreed to.
“been scammed $300 USD for a subscription that I never agreed to.”
Return policy opaque and expensive, and customer service was unresponsive.
“return policy does not disclose that the calculation of return cost is made by the company itself”
Order canceled without prompt refund and customer service was unsupportive.
“They also cancelled the order without my consent and didn't issue me a refund automatically”
Returned item promptly but company did not process refund.
“they still did not process the refund of the returned item.”
Loves site for best luxury prices and will order again.
“have the best prices for luxury items”
Received items that appear counterfeit despite authenticity assurances.
“completely obvious counterfeit item”
Received items that appear counterfeit and wants full refund.
“its very obvious theyve sent me a counterfeit pair of shoes.”
Poor delivery options and delayed tracking made receiving items difficult.
“Italist does not pay for the option of sending your items to one of DHL's pickup locations”
Great Prada item at incredible value with super fast shipping.
“Great Prada item at an incredible value, with super fast shipping too.”
Refund deducted extra $40 due to return-label policy and poor support.
“Italist charges a $40 fee for each label used.”
Great prices and quick shipping produced a seamless shopping experience.
“Great prices, quick shipping, seamless experience.”
Reviewer finds best prices, current selections, and fast shipping.
“I continue to find the best prices and most current selections at Italist!”
Email contest required a $120 entry fee, which felt deceptive.
“Only to find out that you must pay first $120 membership fee.”
Fast shipping and great prices for designer items; reviewer recommends.
“great prices for designer and high quality items.”
Smooth reliable platform with great selection, prices, and fast delivery.
“Smooth, reliable. The selection and prices are great.”
Return denied for being one day past the 14-day window.
“Couldn't ship back a return because it was 1 day over their time-frame of 14 days.”
Coat arrived damaged and missing belt; company refused simple resolution.
“the belt—worth $175 CAD—was missing from the package.”
Unexpected local customs and taxes added cost and delivery was slow.
“they don't pay for local customs and taxes like other lux sites”
Blazer purchased at 40% off arrived quickly and well packaged.
“It arrived fast -- one week later all the way from Italy.”
Shoes arrived in very good condition and reviewer is pleased.
“Quality is very good.”
Overall shopping experience was superb with easy navigation and fast delivery.
“Total experience with italis.com was superb!”
Customer service refused refund and treated return process poorly.
“they won't refund the purchase price due to the removal of the Italist tag”
Shoes discounted over 30% but showed minor scuffs and missing packaging.
“shoes may have been display/returns as some packaging and Gucci documentation was missing”
Return was initially denied, then approved with an $80 customs charge.
“there was a $80 charge for customs!”
Coat had defects within 30 days but Italist refused refund due to policy.
“They refused to refund me as it was more than 14”
Bought authentic coat at one-third of original price, arrived fast and perfect.
“It was and I love it!”
Shoes arrived deformed and in very bad condition, customer support was unhelpful.
“delivered to me in very bad condition and deformed.”
Returns incur additional unexpected fees and take months with poor service.
“you will probably pay over $100.00.”
Customer paid unexpected $140 import duty and was charged again when returning.
“I suddenly had to pay extra $140 import duty!”
Highly recommended.
We made an order for a Balmain hoodie for our son,
Having been on the lookout for something unique and cool to wear, he settled on this sweatshirt.
Because it is warm and comfy without being bulky, it is a favorite of ours throughout the colder months.
While it's not particularly large, it's adequate for keeping him comfy while on the move. and it was delivered within a short period of time.
It was a pleasure working with this organization because they communicated with us throughout the entire process, including telling us when the post office attempted delivery to the wrong place.
we really appreciate your customer's services, thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Italist runs an online marketplace for Italian luxury fashion. The site lists clothing, shoes, bags, and accessories from boutiques in Italy. Shoppers can browse product pages, open an account, and check out internationally. Italist ships from Italian boutiques to overseas addresses and offers online tracking and a returns portal.