Reviews show a pattern of refund delays, limited responsiveness and disputed charges for many customers, while a minority report smooth purchases and helpful updates. Multiple reports mention long wait times for refunds, difficulty obtaining return labels, and a problematic membership/charge experience. If you consider buying from Italist, confirm stock with the boutique, read return and membership terms carefully, and keep tracking and proof-of-delivery records. For payment protection, consider using a card with dispute options and be prepared to escalate with your bank if a refund is not processed.
Examples from available reviews (Dec 2021 – Feb 2026).
Warm, comfortable Balmain sweatshirt that arrived quickly with good communication.
“Highly recommended.”
Long-awaited refund never processed and customer service gave repeated copy-paste replies.
“their customer service keeps sending me the exact same copy-paste response”
Charged $300 membership unexpectedly and denied refund.
“unknowingly charged $300 for something called the “Infinity Membership.””
Received two right-foot shoes with paint imperfections.
“received two right footed shoes”
Most reviews describe slow or unhelpful customer service, repeated copy‑paste replies and unresolved refund handling; a small number report helpful interactions.
Numerous reviewers report delayed or partial refunds, unexpected fees and disputed charges; a few resolved issues via chargebacks or bank disputes.
Many customers describe confusing checkout, delayed order processing and difficult returns; a minority praise fast delivery and satisfactory product fit.
Some customers report wrong items, manufacturing defects or authenticity doubts; others describe products as genuine, comfortable and as expected.
Frequent complaints cover slow replies, offline live chat and inconsistent updates from boutiques; a few reviews note clear delivery notifications.
Overall reviewer sentiment leans negative because of refund and communication failures, though a small number report positive buys and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company charged $300 without customer's consent and responded poorly.
“They charged me $300 without my consent.”
Charged $300 for a subscription the reviewer never agreed to.
“been scammed $300 USD for a subscription that I never agreed to.”
Return policy opaque and expensive, and customer service was unresponsive.
“return policy does not disclose that the calculation of return cost is made by the company itself”
Order canceled without prompt refund and customer service was unsupportive.
“They also cancelled the order without my consent and didn't issue me a refund automatically”
Returned item promptly but company did not process refund.
“they still did not process the refund of the returned item.”
Loves site for best luxury prices and will order again.
“have the best prices for luxury items”
Received items that appear counterfeit despite authenticity assurances.
“completely obvious counterfeit item”
Received items that appear counterfeit and wants full refund.
“its very obvious theyve sent me a counterfeit pair of shoes.”
Poor delivery options and delayed tracking made receiving items difficult.
“Italist does not pay for the option of sending your items to one of DHL's pickup locations”
Great Prada item at incredible value with super fast shipping.
“Great Prada item at an incredible value, with super fast shipping too.”
Refund deducted extra $40 due to return-label policy and poor support.
“Italist charges a $40 fee for each label used.”
Great prices and quick shipping produced a seamless shopping experience.
“Great prices, quick shipping, seamless experience.”
Reviewer finds best prices, current selections, and fast shipping.
“I continue to find the best prices and most current selections at Italist!”
Email contest required a $120 entry fee, which felt deceptive.
“Only to find out that you must pay first $120 membership fee.”
Fast shipping and great prices for designer items; reviewer recommends.
“great prices for designer and high quality items.”
Smooth reliable platform with great selection, prices, and fast delivery.
“Smooth, reliable. The selection and prices are great.”
Return denied for being one day past the 14-day window.
“Couldn't ship back a return because it was 1 day over their time-frame of 14 days.”
Coat arrived damaged and missing belt; company refused simple resolution.
“the belt—worth $175 CAD—was missing from the package.”
Unexpected local customs and taxes added cost and delivery was slow.
“they don't pay for local customs and taxes like other lux sites”
Blazer purchased at 40% off arrived quickly and well packaged.
“It arrived fast -- one week later all the way from Italy.”
Shoes arrived in very good condition and reviewer is pleased.
“Quality is very good.”
Overall shopping experience was superb with easy navigation and fast delivery.
“Total experience with italis.com was superb!”
Customer service refused refund and treated return process poorly.
“they won't refund the purchase price due to the removal of the Italist tag”
Shoes discounted over 30% but showed minor scuffs and missing packaging.
“shoes may have been display/returns as some packaging and Gucci documentation was missing”
Return was initially denied, then approved with an $80 customs charge.
“there was a $80 charge for customs!”
Coat had defects within 30 days but Italist refused refund due to policy.
“They refused to refund me as it was more than 14”
Bought authentic coat at one-third of original price, arrived fast and perfect.
“It was and I love it!”
Shoes arrived deformed and in very bad condition, customer support was unhelpful.
“delivered to me in very bad condition and deformed.”
Returns incur additional unexpected fees and take months with poor service.
“you will probably pay over $100.00.”
Customer paid unexpected $140 import duty and was charged again when returning.
“I suddenly had to pay extra $140 import duty!”
Highly recommended.
We made an order for a Balmain hoodie for our son,
Having been on the lookout for something unique and cool to wear, he settled on this sweatshirt.
Because it is warm and comfy without being bulky, it is a favorite of ours throughout the colder months.
While it's not particularly large, it's adequate for keeping him comfy while on the move. and it was delivered within a short period of time.
It was a pleasure working with this organization because they communicated with us throughout the entire process, including telling us when the post office attempted delivery to the wrong place.
we really appreciate your customer's services, thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Italist is an online luxury-fashion marketplace that lists designer clothing, shoes and accessories from boutiques, enabling international customers to purchase Italian and global designer brands. The platform aggregates inventory from partner boutiques and offers global shipping options so buyers outside Italy can order boutique-stocked items. Consumers researching Italist often look for details on shipping, returns, fees, authenticity and customer-service handling for cross-border luxury purchases.