Customer feedback splits between smooth orders and recurring complaints about authenticity and returns. Happy buyers mention on-time delivery, good fit, and appealing styles. Critics describe cheap materials, items that don’t match the photos, and refunds that weren’t processed. Several reviews also mention long shipping delays and customer support that doesn’t respond.
Examples from available reviews (Sep 2021 – Feb 2026).
Product differed from advertised sweater and was poor quality; refund refused.
“it was not even a sweater. It was some kind of plastic-like material”
Late delivery caused missed vacation and returns were denied unfairly.
“My order took almost two months to arrive, I didn’t get it in time for my vacation.”
Reviewer was surprised their order arrived quickly.
“Thank you was surprised my order got to me fast”
Everything arrived on time and items matched online descriptions.
“Everything arrived on time, I was very happy with all items,”
Many reviewers mention slow shipping and delayed dispatch. A separate cluster says the company won’t issue refunds or makes customers pay return shipping. Others praise quick delivery and orders arriving fast.
Many buyers say the prices feel reasonable and the products offer good value. At the same time, several complaints call the items cheaply made and not worth the price. These opposing views show up repeatedly.
Several reviews praise the fit and style and say they get frequent compliments when wearing the items. Multiple entries mention sizing issues, including one reviewer who says a top was too large. Difficulty returning items makes sizing and fit problems feel worse.
A recurring theme points to cheap-feeling materials, poor stitching, and items that look different from the online photos. Other reviewers say the garments are good quality and the sizing is correct. Quality complaints often come with requests for refunds or exchanges.
Many reviewers describe customer service as unresponsive or rude and mention missing order confirmations. Some say staff blamed carriers for lost deliveries instead of fixing the problem. A smaller set reports fast, helpful replies.
Reviews are sharply split between very positive and highly negative experiences. Positive comments focus on fast delivery and accurate orders. Negative accounts center on alleged false advertising, refunds being withheld, and long delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Product differed from advertised sweater and was poor quality; refund refused.
“it was not even a sweater. It was some kind of plastic-like material”
Reviewer alleges website is a scam and claims no refunds are given.
“this is a Scam webpage.”
Sweater differed from photo, fabric was horrible and returns denied.
“Total scam. Bait and switch. Sweater looks nothing like what I ordered.”
Delivery was very slow and refund withheld with hidden fee.
“Delivery took forever, dress was AWFUL quality”
Faulty item was sent and the company refuses return payment.
“Shocking quality, faulty good sent and they refuse to pay return.”
Order arrived early and queries were answered promptly.
“I've received my order timely earlier than I expected.”
Top is too big and the reviewer needs to return it.
“Top is too big and I need to return it x”
Reviewer was surprised their order arrived quickly.
“Thank you was surprised my order got to me fast”
Reviewer expresses liking for items received.
“Love my. Items”
Everything arrived on time and items matched online descriptions.
“Everything arrived on time, I was very happy with all items,”
Reviewer states they love the shoes received.
“Love the shoes”
Delivery is slow but products are nice; one item was too small.
“Takes a while to get the products, but quite nice.”
Reviewer praises the company's great service.
“Great service”
Outfit looks really sexy and suits the reviewer's girlfriend.
“Really sexy look, looks great on my GF”
Item felt cheap and did not meet expectations.
“Made cheap. Not what I expected”
Reviewer finds the items great and reasonably priced.
“Great stuff reasonable priced”
Reviewer is happy with the quick arrival of order.
“Happy how quick it arrived.”
Service was prompt and goods met expectations.
“Prompt service goods as expected”
Order arrived Saturday and both items were brilliant.
“It arrived Sat evening and the both things are brilliant thank you”
Material was cheap and did not match description.
“Cheap material not as described”
Products have good quality, great fit, and provide value.
“Good quality products and great fit.”
Reviewer loves the product and is very pleased.
“Super Nice love it 👍”
Styles fit well and attract many compliments when worn.
“Love the styles fitted well, and compliments come in every direction when I wear the tops ❤️”
Delivery took over two months and customer service was unresponsive.
“It took over 2 mths to get my package.”
Items were poor quality and website allegedly false advertising.
“EVERYTHING ON THIS WEBSITE IS A FALSE ADVERTISEMENT.”
Order made but reviewer received no confirmation email.
“Made odrer got no email from u about my odrer”
Order dispatched after long delay and service described as shocking.
“do not use this website, total scam”
Reviewer warns items are not delivered and refunds are not issued.
“Be careful. They are scammers!!”
Late delivery caused missed vacation and returns were denied unfairly.
“My order took almost two months to arrive, I didn’t get it in time for my vacation.”
Clothing had uneven sleeves, poor stitching, and company didn't respond.
“one arm is longer than the other.”
Item marked delivered but reviewer never received it; company blamed post office.
“This is the worst company. I waited a month for my purchase only to not ever get it when they claimed it was delivered.”
Needed to return oversized pants but company refused refunds or exchanges.
“They would not return my money or exchange the pants.”
Items were very cheap and the company refused refunds.
“Cheap cheap cheap And they refuse to refund”
Company fails to honor full refund policy and negotiates partial refunds.
“The refund policy states they offer a full refund.”
Orders were poor quality, sizes wrong, and refunds withheld despite returns.
“the clothes were also small.”
Reviewer calls company scammers with wrong sizes and impossible returns.
“Sizes are way wrong returns are not possible.”
Product looked nothing like advertised and appeared very low quality.
“It looked like a dishcloth that they formed into a "dress"!”
Company refuses returns for damaged clothes and offers insufficient compensation.
“They will not honour a return even when they send you damaged clothes.”
Reviewer shares the same negative experience as other reviewers.
“Same experance as all the other reviews,”
My rating for IVRose company is three-star. I ordered maxi dresses from them only for me to receive something else. Their wide range of women's clothing, prices, packaging, and quality is appealing. Deliveries are also timely. However, I have an issue with their customer service personnel. They are not keen on details and do not care about the customers. That's why they can't give what you requested. When I reached out to them for a complaint, their response was unprofessional, rude, and arrogant. The return process has been very frustrating. Once I get my return, I'm not going to buy from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ivrose is an online fashion retailer selling women’s clothing such as dresses, tops, sweaters, and shoes. Customers order through the company’s e-commerce site, where they view product photos and descriptions. Ivrose ships orders through its delivery process to customers’ addresses. The website also offers customer support and a returns process.