Reviews Analyzed
21
We Collect & Analyze Reviews
J.ING
Experiences & Reviews
J.ING is an online fashion brand and retailer that offers clothing and accessories aimed at mainstream shoppers. People searching reviews for J.ING typically want information about shipping reliability, returns and refunds, product materials and fit, website usability, and customer service responsiveness. This summary compiles consumer-submitted reviews to help readers assess reported experiences before purchasing.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
25d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviews report undelivered or heavily delayed orders, repeated shipping failures and unsuccessful cancellation or refund attempts; a single review cites fast delivery.
Share of mentions
Weak
31%
💰
Value for money
Mixed reports: one reviewer notes affordable prices and a rewards program; others describe items as overpriced for the material or money lost through unresolved refunds.
Share of mentions
Mixed
3%
⚡
User experience
One review praises site filters and ease of use; several others report website changes, downtime, account deletion or inaccessible order pages impacting purchases.
Share of mentions
Weak
6%
🔧
Product quality
Some customers report well-packaged, good-quality items, while others describe thin, see-through fabrics, poor polyester quality, and mislabelled materials.
Share of mentions
Weak
5%
📞
Communication
Numerous reviewers describe blocked emails, bounced messages, unreturned inquiries and an unresponsive customer-service process when chasing orders or refunds.
Share of mentions
Weak
22%
⭐
Overall experience
The majority of reviews describe unresolved orders, refund failures and loss of trust; a small number report positive purchases and good service.
Share of mentions
Weak
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Wool Turtleneck Sweater
"J.ing has always been my go-to place for clothes. Whether it's a formal or casual occasion, I'm going to Jing first before going anywhere else because I know that they would have something for me at a very affordable price. The website is pretty easy to use, I like the filters they have so you can find exactly what you want. The delivery was always fast and products were well packaged and of nice quality! I also love the rewards program they have where I can get discounts for future purchases. Overall I am very satisfied with my experience on this site… totally 5 stars!!!
"
Alice Cole
Collected.reviews
Nov 17, 2021
Featured for: Positive purchase; delivery, price, UX
Stole my money
"Stole my money I had previously placed orders successfully with this Company, until I placed an order during black friday in November 2022. Not only d..."
Linda
Trustpilot
Oct 01, 2025
Featured for: Reports missing item; no refund
Garbage quality, expensive clothing
"The quality of their clothing is straight up garbage, how do you charge $50+ for 100% polyester? And not only is it polyester, the quality of the poly..."
Fanny Liao
Trustpilot
Oct 01, 2025
Featured for: Detailed product-quality complaints
Do not recommend
"They used to be okay. At least, after I placed the order, if there were delays, I was able to get in touch with customer services to see if my order h..."
LZh
Trustpilot
Oct 01, 2025
Featured for: Website down; unresponsive customer contact
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Dudra
trustpilot.com
Oct 01, 2025
Don't Order Items From Them
Don’t order items from them. They charge you money and not shipping items to you. They have a bad reputation...
Y
Yi Le
trustpilot.com
Oct 01, 2025
SUCH A SCAM
I ordered some items in the end of 2022, and since then I have never received any items at all. I followed up with customer service but they did nothi...
c
customer
trustpilot.com
Oct 01, 2025
After one year, I still haven’t received my order and they deleted my account
I ordered $200+ items from them back in January 2023. After one year, I still haven’t received the item. I have requested two times to cancel the orde...
L
Linda
trustpilot.com
Oct 01, 2025
Stole my money
Stole my money I had previously placed orders successfully with this Company, until I placed an order during black friday in November 2022. Not only d...
F
Fanny Liao
trustpilot.com
Oct 01, 2025
Garbage quality, expensive clothing
The quality of their clothing is straight up garbage, how do you charge $50+ for 100% polyester? And not only is it polyester, the quality of the poly...
A
A Past Employee
trustpilot.com
Oct 01, 2025
An Employees Perspective
This was the most corrupt company I ever worked for. I was their social media manager for about a half a year and in my time there we had HUGE turnove...
S
Seng
trustpilot.com
Oct 01, 2025
I would give them -1 if I could
I would give them -1 if I could. I was back and forth with them for 2 months…shipping delays…then after another couple weeks, aske...
c
customer
trustpilot.com
Oct 01, 2025
I ordered it since Oct 2022 and now is…
I ordered it since Oct 2022 and now is oct 2023 and still have...
L
LZh
trustpilot.com
Oct 01, 2025
Do not recommend
They used to be okay. At least, after I placed the order, if there were delays, I was able to get in touch with customer services to see if my order h...
m
mohe Bian
trustpilot.com
Oct 01, 2025
It is a scam
It is a scam. Got...
N
Nicole Ruan
trustpilot.com
Oct 01, 2025
My orders were last year
My orders were last year. When I emailed them, it always returned the same...
D
Dandan Liu
trustpilot.com
Oct 01, 2025
Scam
Scam, scam, scam. My January order never came an...
n
nanuka mindiashvili
trustpilot.com
Oct 01, 2025
Most awful and irresponsible attitude I…
Most awful and irresponsible attitude I have never had from the company. I have been waiting for an order since June and hasnot even ship...
E
Ella
trustpilot.com
Oct 01, 2025
Do not buy from this company
Do not buy from this company. I ordered 2 items back in March for St. Patrick’s Day that never shipped. I received an email later that month saying “s...
D
Diana Smith
trustpilot.com
Oct 01, 2025
Complete scam
Complete scam. Never got my purchase a...
E
Evee
trustpilot.com
Oct 01, 2025
I placed an order 3 months ago!for $57…
I placed an order 3 months ago for $57 USD and it has yet to c...
M
Madison Schoenneman
trustpilot.com
Oct 01, 2025
Bad Customer Service // Lost Items
I've purchased a few items from this store before and never had problem, but my last order never got delivered. When i tried reaching out to their cus...
M
Mikel Elizabeth Minne
trustpilot.com
Oct 01, 2025
This is a SCAM!
This is a SCAM!! I ordered a dress on June 16th 23, and it is not September 5th 23....
K
KK
trustpilot.com
Oct 01, 2025
SCAAAAAM!!
SCAAAAAM!!! I placed an order back in January 2023 for 251.66 USD and still haven’t gotten anything...
K
Karen C
trustpilot.com
Oct 01, 2025
SCAM Site
SCAM Site I would give them a 0 rating if possible. I placed an order in DECEMBER 2022. They sent me an email that one of the factories was closed due...
Conclusion
Reviewers frequently report a pattern of orders placed in 2022–2023 that were not delivered and subsequent difficulties obtaining refunds or responses. A small number of customers report satisfactory experiences, noting fast delivery, easy site navigation and acceptable product quality. Product reports are mixed: a few praise packaging and items, while others describe poor materials and mislabelled fabrics. Many reviewers emphasize blocked or unanswered communications and inaccessible website/contact channels. If considering a purchase, check payment protections (credit card chargeback options), keep order records, and verify current business listings or consumer-protection resources before transacting.