Reviewers frequently report a pattern of orders placed in 2022–2023 that were not delivered and subsequent difficulties obtaining refunds or responses. A small number of customers report satisfactory experiences, noting fast delivery, easy site navigation and acceptable product quality. Product reports are mixed: a few praise packaging and items, while others describe poor materials and mislabelled fabrics. Many reviewers emphasize blocked or unanswered communications and inaccessible website/contact channels. If considering a purchase, check payment protections (credit card chargeback options), keep order records, and verify current business listings or consumer-protection resources before transacting.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer found affordable, high-quality clothing with fast delivery and rewards.
“The delivery was always fast and products were well packaged and of nice quality!”
Customer returned items but never received the promised refund.
“Stole my money”
Reviewer says clothing is poor quality and overpriced.
“The quality of their clothing is straight up garbage”
Order from March never arrived and customer service became unreachable.
“their website is down and there's no way to reach them at all.”
Most reviews report undelivered or heavily delayed orders, repeated shipping failures and unsuccessful cancellation or refund attempts; a single review cites fast delivery.
Mixed reports: one reviewer notes affordable prices and a rewards program; others describe items as overpriced for the material or money lost through unresolved refunds.
One review praises site filters and ease of use; several others report website changes, downtime, account deletion or inaccessible order pages impacting purchases.
Some customers report well-packaged, good-quality items, while others describe thin, see-through fabrics, poor polyester quality, and mislabelled materials.
Numerous reviewers describe blocked emails, bounced messages, unreturned inquiries and an unresponsive customer-service process when chasing orders or refunds.
The majority of reviews describe unresolved orders, refund failures and loss of trust; a small number report positive purchases and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer alleges they charged money but did not ship orders.
“They charge you money and not shipping items to you.”
Reviewer never received ordered items and account was deleted.
“I have never received any items at all.”
Order over $200 never arrived and account was erased.
“I still haven’t received the item.”
Customer returned items but never received the promised refund.
“Stole my money”
Reviewer says clothing is poor quality and overpriced.
“The quality of their clothing is straight up garbage”
Former employee alleges deceptive practices and poor treatment.
“This was the most corrupt company I ever worked for.”
Long delays and no refund response after months of follow-up.
“I still haven’t heard or received anything from them!!”
Order placed in October 2022 was still not received a year later.
“still have not received anything.”
Order from March never arrived and customer service became unreachable.
“their website is down and there's no way to reach them at all.”
Reviewer says company took payment and did not deliver items.
“It is a scam.”
Orders from last year never arrived despite email inquiries.
“I haven’t received my shipments almost one year.”
January order never arrived months later.
“My January order never came”
Order placed in June never shipped and company provided no responses.
“no answers, no emails”
Order never shipped and multiple customer contact methods were unresponsive.
“message blocked”
Purchase never arrived and emails were blocked.
“Complete scam”
Order placed months earlier for $57 still hadn't arrived.
“I placed an order 3 months ago for $57 USD”
Last order went undelivered and customer service emails failed.
“my emails never went through.”
Order placed in June had not arrived and emails were blocked.
“all of my emails have been blocked.”
January 2023 order of $251.66 never arrived and email got blocked.
“still haven’t gotten anything.”
December 2022 order unresolved, email blocked and no refund.
“they blocked my email from responding to them.”
Order charged but customer emails bounced and website became inactive.
“the email bounced back”
Gift card balance unusable and customer service unresponsive after site change.
“the gift card link is not available anymore.”
Reviewer claims company steals customers' credit card funds.
“steals peoples' credit card $$$$$”
March 2023 order never arrived and site switched, felt scammed.
“I still have not received the items I ordered in March 2023.”
Waited eight months with no order delivery or customer service response.
“Horrible horrible customer service.”
Reviewer warns company is scam and customers couldn't recover money.
“never receive anything nor be able to get her money back”
Customer never received jacket and emails were blocked.
“I never got my jacket”
Wrong item sent; customer paid return shipping and received only partial refund.
“recieved a completely different dress from the company.”
Company blocked contact methods and issued gift card instead of cash refund.
“The company blocked my email”
Order worth $200 never arrived after months despite promises.
“never received my order.”
J.ing has always been my go-to place for clothes. Whether it's a formal or casual occasion, I'm going to Jing first before going anywhere else because I know that they would have something for me at a very affordable price. The website is pretty easy to use, I like the filters they have so you can find exactly what you want. The delivery was always fast and products were well packaged and of nice quality! I also love the rewards program they have where I can get discounts for future purchases. Overall I am very satisfied with my experience on this site… totally 5 stars!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
J.ING is an online fashion brand and retailer that offers clothing and accessories aimed at mainstream shoppers. People searching reviews for J.ING typically want information about shipping reliability, returns and refunds, product materials and fit, website usability, and customer service responsiveness. This summary compiles consumer-submitted reviews to help readers assess reported experiences before purchasing.