In the available review, a customer reported a positive product experience: denim pants were described as great and the sizing chart matched measurements. The same reviewer experienced a lengthy shipping delay—nearly three weeks versus an advertised 3–7 business days—but found customer support responsive, with replies within 24 hours. For shoppers concerned about fit, the reviewer advised trying on a similar style before purchasing. Prospective buyers should weigh the likely accurate sizing information and responsive support against the potential for slower-than-promised delivery when deciding to order.
Examples from available reviews (Feb 2026).
Product was good, support responsive, but delivery took longer than expected.
“It took almost 3 wks to receive them (advised it would be 3-7 business days);”
A reviewer experienced a significant shipping delay: order took almost three weeks versus an expected 3–7 business days, affecting delivery perception.
Price or perceived value was not addressed in the available review, so there is no basis to assess cost versus quality.
The website sizing chart matched the customer's measurements; reviewer recommended trying a similar style in person to ensure proper fit.
The reviewer described the denim pants as great and expressed satisfaction with the purchase and fit, indicating positive product quality.
Customer support responded to emails within 24 hours and was described positively, showing responsive communication despite delivery problems.
Overall impression was positive: the reviewer was happy with the item and recommended the site, though delivery delays tempered the experience.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
My new denim pants just came and they are, indeed, great! I'm still quite happy with the purchase. The sizing chart on the website was accurate, but it might be wise to go ahead and try on a pair of jeans that are similar in style to yours just to make sure you're not getting an ill-fitting pair. My only issue is that It took almost 3 wks to receive them (advised it would be 3-7 business days); however, JACHS NY Customer Support was great in responding to my emails & questions always within 24 hours. I've already recommended this website to friends and hope that they have a better experience than I did.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
JACHS New York is a U.S.-based apparel brand selling men's and women's clothing and accessories through its website and select retail partners. The brand offers contemporary casual and tailored pieces and maintains an online storefront with product listings and customer support. Consumers researching JACHS New York commonly look for information about fit, fabric quality, shipping times, and support responsiveness.