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We Collect & Analyze Reviews

Jack1t
Experiences & Reviews

Jack1t is a consumer outerwear brand known for selling jackets and related cold‑weather apparel primarily through online retail channels. Consumers searching for reviews typically compare product quality, fit, delivery and after‑sales service when evaluating Jack1t purchases.

Overview & Key Metrics

Reviews Analyzed 20
Positive Sentiment 40%
Latest Review 12d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Frequent reports of slow or missing refunds and unresponsive after‑sales teams; a small number of buyers describe helpful staff and successful resolutions.

Share of mentions
14%
Weak
💰

Value for money

Some buyers say jackets feel worth the price compared with competitors; others call out lower perceived quality or unexpected defects for the price paid.

Share of mentions
13%
Mixed
⚡

User experience

Delivery and ordering are fast for several customers, while others report tracking failures, shipment holds or receiving wrong sizes and items.

Share of mentions
11%
Mixed
🔧

Product quality

Many buyers praise warmth, materials and design, but a sizable group reports defects: loose stitching, tarnishing zips, fit inconsistency and perceived quality drops.

Share of mentions
21%
Mixed
📞

Communication

Multiple reviewers describe no replies to emails and poor tracking information; a few note clear, timely communication from specific staff members.

Share of mentions
13%
Weak
⭐

Overall experience

Overall impressions are mixed: a notable portion of customers are satisfied with product and delivery, while many report negative resolution and service experiences.

Share of mentions
28%
Weak

View all 20 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: October 2025

L
Lollo
trustpilot.com Oct 01, 2025

I bought 1 Jacket from this company a…

I bought 1 Jacket from this company a couple of years ago and the product was top. 2 days ago i recived 2 jackets and it...

S
Shona
trustpilot.com Oct 01, 2025

Quality !

This is my fourth jacket and once again, I am beyond impressed! The quality is absolutely top-tier, every stitch, every material, and every detail is...

F
Frank
trustpilot.com Oct 01, 2025

Customer service shines with its…

Customer service shines with its nonexistence. They simply do not rep...

R
RG
trustpilot.com Oct 01, 2025

Run far away

Run far away. Horrible. The old brand, circa 2019, was quality and customer...

A
Anthony
trustpilot.com Oct 01, 2025

Sweatshop stichingThe old Jack1t was quality but the new…

The old Jack1t was quality but the new store is definitely not the same quality I’ve b...

P
Phil
trustpilot.com Oct 01, 2025

Superb design and quality, very warm.

My wife and I have bought 5 coats from Jack1t over a number if years. I have no idea where the negative comments are coming from. No issues with any o...

H
Harshvardhan Sharan
trustpilot.com Oct 01, 2025

Customer Experience for a refund

I’ve written two reviews earlier for Jack1t but this is a follow up review to the previous ones as the drawstrings (the ones on the waist to tighten)...

A
Amy
trustpilot.com Oct 01, 2025

Zip tarnished after 2 wears and no reply after requesting to return the product

I treated myself to a new winter jacket and spent £395 on a beautiful coat that as a nurse I considered a significant investment. Within 2 wears the c...

Y
Yasin
trustpilot.com Oct 01, 2025

No reply, tracking information unavailable

Nobody is replying to my messages. My tracking information isn't working. Already sent out two messages and gave them time to reply. Nothing. My order...

R
Richard
trustpilot.com Oct 01, 2025

Overall disappointed

Positives: Ordered my Bomber Jacket and it arrived within 2 days which was excellent. Quality is very good and is the product advertised. Negatives: I...

L
Lisa
trustpilot.com Oct 01, 2025

Exceptional

Best quality, functional and stylish winter jacket I have EVER purchased. Having spent a fortune on brands such as Moncler and Canada Goose previously...

Y
Youss
trustpilot.com Oct 01, 2025

Do not order or return your product

Do not order or return your product. This company does not follow up if you send back t...

C
Christian M
trustpilot.com Oct 01, 2025

Great Quality!

Wow, I bought the LAXNY, ordered monday, delivered wednesday,FAST! This Jack1t is so great , the quality is top-shelf! The fabric is super comfy....

H
Hoes
trustpilot.com Oct 01, 2025

Super quality and service

The jacket was deliverd in 3 days, amazing fast. It was nicely sealed en the quality of the j...

k
kitsch
trustpilot.com Oct 01, 2025

dont understand the bad reviews

dont understand the bad reviews and people saying to size up. im 5 foot 12,ordered a medium and have plenty of room in my jacket. another inch bigger...

F
Frau Silke Kilian
trustpilot.com Oct 01, 2025

I‘ve read about all the negative posts…

I‘ve read about all the negative posts and was very sceptic about buying an item! But all I can say is I‘m so happy with the parka coat in size XS, I...

J
Jackson
trustpilot.com Oct 01, 2025

Delivery being held at Import forever and never receive the product or a refund

Their Delivery and Return is genuinely poor and the worst of all. Your product will be held at the Import for Scan for we...

M
Mandy Boon
trustpilot.com Oct 01, 2025

Poor

I agreed with the previous review, for a high quality brand with the price tag to match they do not have the customer service to back it up. Jacket ca...

j
jenny sullivan
trustpilot.com Oct 01, 2025

This company is a joke there is no…

This company is a joke there is no customer service number if you have any issues you have to raise via email. They are slow to respond I ordered in N...

B
Brie
trustpilot.com Oct 01, 2025

Average Quality poor Customer Service

Quality of product isn't that great for the amount of money. Method of making contact with Customer Service is difficult as no contac...

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Conclusion

Reviewers present a mixed picture: many customers praise Jack1t jackets for warmth, design and fast delivery, while numerous others report recurring problems with returns, refunds, tracking and inconsistent product quality (stitching, zips, packaging). Before buying, check the seller’s stated returns and refund procedure, keep proof of postage and consider using a payment method with buyer protection. If fit or finish is important, compare sizing notes and recent buyer photos where available; several reviewers report garments running smaller than expected. Expect that post‑purchase support experience may vary: some buyers received timely, helpful responses, but many report long delays or no replies.