Jack1t
Experiences & Reviews
Jack1t is a consumer outerwear brand known for selling jackets and related coldโweather apparel primarily through online retail channels. Consumers searching for reviews typically compare product quality, fit, delivery and afterโsales service when evaluating Jack1t purchases.
Overview & Key Metrics
Our Analysis
Service quality
Frequent reports of slow or missing refunds and unresponsive afterโsales teams; a small number of buyers describe helpful staff and successful resolutions.
Value for money
Some buyers say jackets feel worth the price compared with competitors; others call out lower perceived quality or unexpected defects for the price paid.
User experience
Delivery and ordering are fast for several customers, while others report tracking failures, shipment holds or receiving wrong sizes and items.
Product quality
Many buyers praise warmth, materials and design, but a sizable group reports defects: loose stitching, tarnishing zips, fit inconsistency and perceived quality drops.
Communication
Multiple reviewers describe no replies to emails and poor tracking information; a few note clear, timely communication from specific staff members.
Overall experience
Overall impressions are mixed: a notable portion of customers are satisfied with product and delivery, while many report negative resolution and service experiences.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Great Quality!
"Wow, I bought the LAXNY, ordered monday, delivered wednesday,FAST! This Jack1t is so great , the quality is top-shelf! The fabric is super comfy...."
No reply, tracking information unavailable
"Nobody is replying to my messages. My tracking information isn't working. Already sent out two messages and gave them time to reply. Nothing. My order..."
Customer Experience for a refund
"Iโve written two reviews earlier for Jack1t but this is a follow up review to the previous ones as the drawstrings (the ones on the waist to tighten)..."
Sweatshop stichingThe old Jack1t was quality but the newโฆ
"The old Jack1t was quality but the new store is definitely not the same quality Iโve b..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
I bought 1 Jacket from this company aโฆ
I bought 1 Jacket from this company a couple of years ago and the product was top. 2 days ago i recived 2 jackets and it...
Quality !
This is my fourth jacket and once again, I am beyond impressed! The quality is absolutely top-tier, every stitch, every material, and every detail is...
Customer service shines with itsโฆ
Customer service shines with its nonexistence. They simply do not rep...
Run far away
Run far away. Horrible. The old brand, circa 2019, was quality and customer...
Sweatshop stichingThe old Jack1t was quality but the newโฆ
The old Jack1t was quality but the new store is definitely not the same quality Iโve b...
Superb design and quality, very warm.
My wife and I have bought 5 coats from Jack1t over a number if years. I have no idea where the negative comments are coming from. No issues with any o...
Customer Experience for a refund
Iโve written two reviews earlier for Jack1t but this is a follow up review to the previous ones as the drawstrings (the ones on the waist to tighten)...
Zip tarnished after 2 wears and no reply after requesting to return the product
I treated myself to a new winter jacket and spent ยฃ395 on a beautiful coat that as a nurse I considered a significant investment. Within 2 wears the c...
No reply, tracking information unavailable
Nobody is replying to my messages. My tracking information isn't working. Already sent out two messages and gave them time to reply. Nothing. My order...
Overall disappointed
Positives: Ordered my Bomber Jacket and it arrived within 2 days which was excellent. Quality is very good and is the product advertised. Negatives: I...
Exceptional
Best quality, functional and stylish winter jacket I have EVER purchased. Having spent a fortune on brands such as Moncler and Canada Goose previously...
Do not order or return your product
Do not order or return your product. This company does not follow up if you send back t...
Great Quality!
Wow, I bought the LAXNY, ordered monday, delivered wednesday,FAST! This Jack1t is so great , the quality is top-shelf! The fabric is super comfy....
Super quality and service
The jacket was deliverd in 3 days, amazing fast. It was nicely sealed en the quality of the j...
dont understand the bad reviews
dont understand the bad reviews and people saying to size up. im 5 foot 12,ordered a medium and have plenty of room in my jacket. another inch bigger...
Iโve read about all the negative postsโฆ
Iโve read about all the negative posts and was very sceptic about buying an item! But all I can say is Iโm so happy with the parka coat in size XS, I...
Delivery being held at Import forever and never receive the product or a refund
Their Delivery and Return is genuinely poor and the worst of all. Your product will be held at the Import for Scan for we...
Poor
I agreed with the previous review, for a high quality brand with the price tag to match they do not have the customer service to back it up. Jacket ca...
This company is a joke there is noโฆ
This company is a joke there is no customer service number if you have any issues you have to raise via email. They are slow to respond I ordered in N...
Average Quality poor Customer Service
Quality of product isn't that great for the amount of money. Method of making contact with Customer Service is difficult as no contac...
Conclusion
Reviewers present a mixed picture: many customers praise Jack1t jackets for warmth, design and fast delivery, while numerous others report recurring problems with returns, refunds, tracking and inconsistent product quality (stitching, zips, packaging). Before buying, check the sellerโs stated returns and refund procedure, keep proof of postage and consider using a payment method with buyer protection. If fit or finish is important, compare sizing notes and recent buyer photos where available; several reviewers report garments running smaller than expected. Expect that postโpurchase support experience may vary: some buyers received timely, helpful responses, but many report long delays or no replies.