Reviewers present a mixed picture: many customers praise Jack1t jackets for warmth, design and fast delivery, while numerous others report recurring problems with returns, refunds, tracking and inconsistent product quality (stitching, zips, packaging). Before buying, check the seller’s stated returns and refund procedure, keep proof of postage and consider using a payment method with buyer protection. If fit or finish is important, compare sizing notes and recent buyer photos where available; several reviewers report garments running smaller than expected. Expect that post‑purchase support experience may vary: some buyers received timely, helpful responses, but many report long delays or no replies.
Examples from available reviews (Oct 2025 – Feb 2026).
Fast delivery and top-shelf quality exceeded expectations.
“the quality is top-shelf!”
No replies and tracking broken; customer fears scam.
“Nobody is replying to my messages.”
Company issued refund after finding defect; representative was helpful.
“Mark from their team who was extremely helpful”
New jackets have loose stitching and inferior quality.
“the stitching has come loose”
Frequent reports of slow or missing refunds and unresponsive after‑sales teams; a small number of buyers describe helpful staff and successful resolutions.
Some buyers say jackets feel worth the price compared with competitors; others call out lower perceived quality or unexpected defects for the price paid.
Delivery and ordering are fast for several customers, while others report tracking failures, shipment holds or receiving wrong sizes and items.
Many buyers praise warmth, materials and design, but a sizable group reports defects: loose stitching, tarnishing zips, fit inconsistency and perceived quality drops.
Multiple reviewers describe no replies to emails and poor tracking information; a few note clear, timely communication from specific staff members.
Overall impressions are mixed: a notable portion of customers are satisfied with product and delivery, while many report negative resolution and service experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Quotes shortened · As of: February 2026
Poor materials and excessive fees when attempting refunds.
“Big scam shop Bad quality of materials”
No tracking information and poor customer communication caused frustration.
“there is still no tracking information or clear delivery status.”
Both jackets are exceptional quality and customer service was good.
“Both are exceptional quality, stylish, and fit perfectly.”
R4D Tramline coat fits perfectly with excellent workmanship and prompt delivery.
“Fits perfectly!”
Recent jackets arrived with worse quality than previous purchase.
“it is not the same quality i was used to.”
Fourth jacket; extremely impressed with top-tier quality and durability.
“The quality is absolutely top-tier”
Customer service does not reply and refund was not issued.
“They simply do not reply.”
Product quality declined and customer service is terrible.
“This new stuff is shit and the customer service is awful.”
New jackets have loose stitching and inferior quality.
“the stitching has come loose”
Multiple coats bought with no issues; excellent quality and warmth.
“The down Nucl1us winter coats are superb.”
Company issued refund after finding defect; representative was helpful.
“Mark from their team who was extremely helpful”
Zips tarnished after two wears and customer service stopped replying.
“the coating on both the black zips was damaged”
No replies and tracking broken; customer fears scam.
“Nobody is replying to my messages.”
New bomber jacket is lower quality and smaller compared to original.
“This new version is 40% quality of the old.”
Extremely warm, high-quality jacket with great design and details.
“Best quality, functional and stylish winter jacket I have EVER purchased.”
Company fails to follow up on returns and provide refunds.
“Do not order or return your product.”
Fast delivery and top-shelf quality exceeded expectations.
“the quality is top-shelf!”
Fast three-day delivery and great jacket quality pleased buyer.
“The jacket was deliverd in 3 days, amazing fast.”
Delivery was prompt and jacket quality felt very high.
“jacket itself is very high quality”
Parka delivered quickly and was cozy, warm, and satisfactory.
“it is sooooo cosy and warm!!!!”
Delivery held at import and product never arrived or refunded.
“Their Delivery and Return is genuinely poor and the worst of all.”
Returned jacket; refund delayed fourteen days and poor packaging.
“I have to wait 14 days for my refund!”
Wrong items shipped and refund still pending despite return received.
“This company is a joke there is no customer service number”
Product quality poor for the price and contacting service is difficult.
“Quality of product isn't that great for the amount of money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jack1t is a consumer outerwear brand known for selling jackets and related cold‑weather apparel primarily through online retail channels. Consumers searching for reviews typically compare product quality, fit, delivery and after‑sales service when evaluating Jack1t purchases.