The reviews show many customers praise Jarlo’s dress materials, construction and perceived value, with repeat buyers noting reliable fit and compliments at events. However, there are clear negative reports about garments arriving in poor condition and about slow or missing responses on refunds and complaints. If you need a dress for a specific event, allow extra time for returns or exchanges and document any issues on arrival. For buyers sensitive to refund responsiveness, consider verifying the retailer’s returns process or ordering earlier to allow time for potential resolution.
Examples from available reviews (Feb 2026).
Customer service located misrouted dress and provided excellent assistance.
“The customer service was unreal.”
Dresses are high-quality, well-made, and receive frequent compliments.
“the fabric is thick and nothing is ever see-through”
Dress arrived severely damaged and customer service failed to resolve.
“Atrocious condition garments.”
Customer returned a dress on June 27 but hasn't received a refund.
“I haven't received my money back yet.”
Mixed experiences: some buyers describe prompt, helpful service that located and redirected returns; others report slow, inconsistent responses and unresolved refund requests.
Several reviewers praise quality relative to price and call purchases good value; one reviewer felt a competitor delivered better quality at the same price.
Positive notes on fast delivery, easy returns and true-to-size fit from repeat buyers, but the small sample of reports warrants cautious interpretation.
Most reviewers report sturdy fabrics, good construction and reliable fit; one detailed complaint described a garment arriving severely creased or damaged.
Communication is uneven: a successful, proactive case is described, but multiple reviewers report slow replies, ignored messages or unresolved follow-ups.
Overall impressions split: multiple repeat customers are highly satisfied with dresses and returns; several others report unacceptable condition or refund delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Quotes shortened · As of: February 2026
Customer service located misrouted dress and provided excellent assistance.
“The customer service was unreal.”
Dresses are high-quality, well-made, and receive frequent compliments.
“the fabric is thick and nothing is ever see-through”
Longtime customer praises consistent fit and fantastic dress quality.
“they fit true to size”
Dress arrived severely damaged and customer service failed to resolve.
“Atrocious condition garments.”
Customer returned a dress on June 27 but hasn't received a refund.
“I haven't received my money back yet.”
Found Jarlo best value with good quality, fast delivery, and easy returns.
“Jarlo is by far the best for money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jarlo is a womenswear label known for occasion and formal dresses, commonly sold online and via third-party retailers. Shoppers researching Jarlo typically look for information about dress quality, sizing, returns and customer support when buying items for weddings, parties and other events.