Reviews Analyzed
21
We Collect & Analyze Reviews
Jebwa
Experiences & Reviews
Jebwa is an online seller operating in the luxury resale market, offering designer handbags, accessories and jewelry through marketplace listings and live sales. Consumers researching Jebwa commonly seek information on item condition, authentication documentation (COA/auth cards), shipping and return policies, and host or seller behaviour during live events. Independent buyers typically check photos, provenance and seller responsiveness before purchasing from secondary-market sellers like Jebwa.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
22d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Multiple reviews report unhelpful or unresponsive staff, disputed fixes and perceived dishonesty; a smaller set praises helpful employees and positive interactions.
Share of mentions
Weak
18%
💰
Value for money
Some buyers report fair pricing or good deals, while numerous reviews state items were overpriced for their condition or resell value, noting poor returns on investment.
Share of mentions
Weak
11%
⚡
User experience
Live-sale presentation and the buying flow are cited as problematic by several reviewers: lighting or hosts masked defects and auction practices felt misleading to buyers.
Share of mentions
Weak
7%
🔧
Product quality
Reports vary: many customers received items as described and in good shape, while numerous others received damaged, incomplete or misrepresented goods and authentication issues.
Share of mentions
Mixed
21%
📞
Communication
Frequent complaints describe slow or absent responses, missing COAs/authentication documents and unanswered inquiries; a subset of buyers report prompt updates and tracking.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions are mixed but skew negative: satisfied buyers note good shipments and merchandise, while many report unresolved problems and poor post-sale support.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Louis Vuitton CABAS PIANO TOTE BAG and KEEPALL 50 TRAVEL BAG
"I was very impressed with the quality of my recent order of Louis Vuitton CABAS PIANO TOTE BAG and KEEPALL 50 TRAVEL BAG . They were as described and I would order from this seller again. The shipping was fast and tracking was accurate. I am very happy with this purchase, especially for the price! I LOVE this LV keepall bag! It is so perfect for traveling. I have gotten so many compliments on it and have been asked where I got it from. The seller was excellent to work with and made sure that I was 100% happy with my purchase. I would definitely buy from this seller again and recommend it to others!"
Donna Brown
Collected.reviews
Dec 10, 2021
Featured for: positive purchase: quality, fast shipping
Stole my bag strap.
"They sold me a $1500 Louis Vuitton 2 way carry bag with no strap. Just handles. Very unfair and basically thieves. Then tried to sell me strap after t..."
Janice Selim
Trustpilot
Oct 01, 2025
Featured for: alleges missing strap, dishonest practices
Change your hosts. Unprofessional.
"I'm not entirely sure how your site works, but I have to say, your Poshmark show hosts are a complete disaster. Megan constantly plays music with obsc..."
Dorsey
Trustpilot
Oct 01, 2025
Featured for: detailed complaint about hosts, show
UPDATE Order placed, charged and no response
"Update: I got the bag which was in good shape. It did take a while for me to hear anything from vendor but I did get the bag. Order placed, charged an..."
Elizabeth Fennell
Trustpilot
Oct 01, 2025
Featured for: delayed responses but item arrived
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Ashly Jiles
trustpilot.com
Oct 01, 2025
They are truly nasty
They are truly nasty. I purchased a lot from them this past month and was sent broken items. Then when I pleaded for them to fix it they told me they...
D
Debbie Bowles
trustpilot.com
Oct 01, 2025
JEBWA Staff
The staff at JEBWA is great, I can't say enough great things about all of them. T...
L
LizaB
trustpilot.com
Oct 01, 2025
If I could leave 0 stars
If I could leave 0 stars, I would. I purchased a Chanel from Jebwa during one of the live auctions. Not only was the bag selected (Chanel Chic Country...
E
Elizabeth Fennell
trustpilot.com
Oct 01, 2025
UPDATE Order placed, charged and no response
Update: I got the bag which was in good shape. It did take a while for me to hear anything from vendor but I did get the bag. Order placed, charged an...
E
Emily M.
trustpilot.com
Oct 01, 2025
gaslighted.
Those show bags on live and the way the light hits the back and the angles that they show make the bags/wallets to appear in better condition than the...
p
pepperbrady
trustpilot.com
Oct 01, 2025
I had to request an authentication card…
I had to request an authentication ca...
J
Jennifer Faria
trustpilot.com
Oct 01, 2025
Great communication
Great communication! Updated me on steps for my...
R
RC
trustpilot.com
Oct 01, 2025
I bought 2 unbranded chains
I bought 2 unbranded chains, 2 LV lock and key. Both chains pealed and started to tarnish with in 2 times wearing. Never in water and wiped with micro...
N
Natalie R
trustpilot.com
Oct 01, 2025
I would never buy from them again
I would never buy from them again. The LV bag I received is in a very bad shape and I have to bring it to an LV store to change the handles and Leathe...
J
Joseph Raissi
trustpilot.com
Oct 01, 2025
I have not received my order neither…
I have not received my order neither received an...
K
Keli Haley
trustpilot.com
Oct 01, 2025
You guys are awesome
You guys are awesome! Loved my purch...
A
Anna
trustpilot.com
Oct 01, 2025
Quick shipping and items are as…
Quick shipping and items are...
K
Kelsey G
trustpilot.com
Oct 01, 2025
Buy somewhere else
Their items are actually higher then most stores. I was new when I purchased from them and thought I got a good deal but it was actually a rip. But th...
S
Summer
trustpilot.com
Oct 01, 2025
Was easy to purchase what I needed
Was easy to purch...
J
Janice Selim
trustpilot.com
Oct 01, 2025
Stole my bag strap.
They sold me a $1500 Louis Vuitton 2 way carry bag with no strap. Just handles. Very unfair and basically thieves. Then tried to sell me strap after t...
L
Lori Chaves
trustpilot.com
Oct 01, 2025
Merchandise was in great shape
Merchandise was in great shape, great price and shipped quickly. I...
L
Lorna Ponder
trustpilot.com
Oct 01, 2025
The purse is exactly what I wanted
The purse is exac...
L
Linda B
trustpilot.com
Oct 01, 2025
Unsubscribed
In spite of messaging them several times I never had anyone respond. Also, I had to request authenticity several times before I act...
I
Iva S
trustpilot.com
Oct 01, 2025
Posh show purchase
I purchased a bag through Poshmark, and the hosts claimed it was in great condition. However, upon receiving it, I noticed a large black dirt spot and...
D
Dorsey
trustpilot.com
Oct 01, 2025
Change your hosts. Unprofessional.
I'm not entirely sure how your site works, but I have to say, your Poshmark show hosts are a complete disaster. Megan constantly plays music with obsc...
Conclusion
Reviews for Jebwa show a clear pattern: some buyers receive items quickly and as described, while others report damaged or incomplete merchandise and missing authentication documents. Multiple customers cite slow or absent responses from the seller and problems with live-sale presentation that masked item condition. Before buying, request clear condition photos, an authentication certificate (COA/auth card) and documented shipping details; save all correspondence. If possible, use payment methods with buyer protection and confirm the return policy and any live-sale terms in writing.