Customers describe delivery condition as uneven, ranging from well-kept handbags to items with gouges, marks, or missing parts. Several reviewers cite high resale prices and feeling pushed to buy. Authentication papers and seller responses sometimes arrive only after repeated follow-ups. Others praise helpful staff and shipments that were accurate and fast.
Examples from available reviews (Jun 2020 – Mar 2026).
They received a Chanel bag defaced with a giant red X.
“GIANT RED X THROUGH THE CHANEL LOGO.”
They resell bags well above market prices and pressure customers.
“resell a lot of their bags for WAY over market value”
Staff were helpful and ensured a wonderful customer experience.
“The staff at JEBWA is great”
Items arrived quickly and matched the description with great quality.
“items are as described, great quality”
Several reviews mention repairs being refused and parts missing, including straps that were sold separately after delivery. Others describe attentive staff who answered questions and made the purchase feel positive. Overall, comments swing between breakdowns in service and strong in-person help.
Some customers say resale prices were far above market and describe feeling pressured during the sale. A smaller group found prices fair for items that matched the description and arrived quickly. Perceived value shifts with the item’s condition and the sales approach buyers describe.
Some buyers say checkout and purchasing were quick and easy. Several reviewers point to issues with live-selling hosts and presentations that hid defects during shows. A minority enjoyed the seller’s energy and the overall buying experience.
Many reviews describe defects on arrival, such as gouges, noticeable marks, peeling chains, tarnish, and condition that didn’t match the listing. Other reviewers say items arrived in excellent shape and matched descriptions. Reports of defects being concealed come up often in video listings or live streams.
Several reviews say authentication documents and shipping updates were delayed or never sent without repeated follow-ups. Other buyers report prompt status messages and clear authentication updates. Responsiveness appears inconsistent.
Feedback splits between very satisfied purchases and sharply negative experiences. Positive reviews highlight accurate listings, fast delivery, and helpful staff. Negative ones focus on damaged items, missing parts, slow replies, and pricing concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Sitejabber (4) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received bags with gouges and other undisclosed damage.
“there were gouges on both sides of the patent leather”
Received bags with gouges and other undisclosed damage.
“there were gouges on both sides of the patent leather”
They resell bags well above market prices and pressure customers.
“resell a lot of their bags for WAY over market value”
They resell bags well above market prices and pressure customers.
“resell a lot of their bags for WAY over market value”
Reviewer says the company are thieves and will screw customers.
“They are thieves and will screw you over.”
Reviewer says the company are thieves and will screw customers.
“They are thieves and will screw you over.”
They received broken items and the company refused to fix them.
“was sent broken items.”
Staff were helpful and ensured a wonderful customer experience.
“The staff at JEBWA is great”
They received a Chanel bag defaced with a giant red X.
“GIANT RED X THROUGH THE CHANEL LOGO.”
Order was charged but vendor delayed responses before delivery.
“Order placed, charged and no response from merchant.”
Live show lighting hid defects, and returns were not allowed.
“Those show bags on live and the way the light hits”
They did not include the original authentication card, so it was requested.
“I had to request an authentication card since I never received the original”
Seller kept me updated about authentication and shipping steps.
“Great communication!”
Chains peeled and tarnished after minimal use and received poor follow-up.
“Both chains pealed and started to tarnish with in 2 times wearing.”
Received an LV bag in poor condition that was misdescribed.
“The LV bag I received is in a very bad shape”
They have not received the order or any correspondence.
“I have not received my order”
They loved their purchase and enjoyed the seller's energy.
“You guys are awesome!”
Items arrived quickly and matched the description with great quality.
“items are as described, great quality”
They delayed providing the COA and stopped responding to inquiries.
“I’ve been asking for the COA for 2 months already and they still haven’t given it to me.”
Purchasing from them was easy and straightforward.
“Was easy to purchase what I needed”
Bag arrived without strap and seller later tried to sell the strap separately.
“They sold me a $1500 Louis Vuitton 2 way carry bag with no strap.”
Merchandise arrived in great condition, reasonably priced, and shipped quickly.
“Merchandise was in great shape”
The purse matched their expectations and was exactly what they wanted.
“The purse is exactly what I wanted”
They failed to respond and delayed sending authentication and shipment.
“I never had anyone respond.”
Poshmark live show misrepresented a bag's condition and hid defects.
“defects were not visible under the bright lights of the Poshmark show”
Hosts were unprofessional, rude, and showed inappropriate behavior on live shows.
“Change your hosts. Unprofessional.”
Live show lighting made items appear better and returns weren't allowed.
“Those show bags on live and the way the light hits the back”
Bag arrived without strap and seller allegedly sold the strap separately.
“They sold me a $1450 Louis Vuitton 2 way carry bag with no strap.”
I was very impressed with the quality of my recent order of Louis Vuitton CABAS PIANO TOTE BAG and KEEPALL 50 TRAVEL BAG . They were as described and I would order from this seller again. The shipping was fast and tracking was accurate. I am very happy with this purchase, especially for the price! I LOVE this LV keepall bag! It is so perfect for traveling. I have gotten so many compliments on it and have been asked where I got it from. The seller was excellent to work with and made sure that I was 100% happy with my purchase. I would definitely buy from this seller again and recommend it to others!
Item arrived promptly and matched the description; reviewer was very satisfied.
“Item is as described and looks beautiful!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Jebwa is an online retailer and reseller of designer and luxury handbags and accessories. It lists inventory on digital marketplaces, then handles payment and shipping for buyers. Jebwa runs authentication checks and provides documentation with purchases. Customer support manages order questions, shipping updates, and returns through online channels.